Download the Felix App
Earn reward, visit our shop and get exclusive offers on the app
Download now
Contact Us
We're here for you.
Felix Support
Hours: Monday to Friday, 9 a.m.–5 p.m. ET
For help with shipping, payments, insurance, prescription refills, or other account-related questions, go to the Chat tab in your Felix account and start a new support conversation.
If you're looking to access previous or ongoing conversations with Felix Support, select "View Support Messages" from that tab below your practitioner conversation(s).
More information about contacting Support here!
Medical questions
For questions about your treatment or medical care, go to the Chat tab and message the healthcare practitioner connected to your treatment.