Referral Program Terms & Conditions

Last updated: February 24, 2026

Felix Referral and Rewards Program

The Felix Referral and Rewards Program (the “Program”) is a loyalty program owned and administered by Felix Consolidated Group, under the terms and conditions contained herein (the “Terms”), available through the Felix Health Inc. Platform (the “Platform”). 

The Program gives you the opportunity to earn Felix Points (“Points”) through the Platform that can be redeemed for cash savings, in accordance with these Terms. 

Participation in the Program

Program membership is free and no initial purchase is required to become a member (“Member”) of the Program. Membership is open to all individuals who:

  • Have registered an account (“Account”) on the Felix Platform, and
  • Are a resident of Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Ontario, or Saskatchewan, and
  • Are at least 16 years of age, with parental or legal guardian consent if you are under the age of majority in your province of residence

If for any reason we believe a Member is under the age of 16, we reserve the right to request proof of age. If proof is not provided, all personal information regarding that individual may be deleted from our system and the membership of that Member will be terminated, including immediate forfeiture of all Points. You may only have one Account at any given time. 

To participate in the Program, you will need to login to your Felix Account, which can be accessed at felixforyou.ca, through the Felix mobile app, or through any other means we may devise from time to time. By creating a Felix Account, you will automatically become a Member as agreed to in the Terms of Use. The methods of participating in the Program may change from time to time.

All information pertaining to your membership in the Program, including your Points balance, can be found in the Rewards Dashboard of your Account. 

Collecting Points

Points will be earned through referrals (“Referrals”) and through actions taken in your Felix account. Each Member is provided with an exclusive alphanumeric referral link that can be shared with friends and family only. A successful Referral is completed when the referred individual creates a new Felix account using the provided link, and completes a single transaction, either by:

  • Submitting an Assessment, as defined in the Terms of Use, or
  • Making their first Shop purchase of a non-prescription product

For each completed Referral, Members will receive 5000 points. The referred individual will receive either their first Assessment free (excluding STI Testing), $51 off their first Metabolic Health or $25 off their first Longevity Assessment, based on the first Assessment completed through their Account. The above mentioned discounts cannot be combined with any other offers, discounts, or promotional pricing. All Assessments are subject to medical review by a healthcare practitioner. 

You may not distribute your Referral code for any commercial purpose, or otherwise publicize for use by the general public. Felix reserves the right to refuse to honour completed Referrals and/or terminate your participation in the Program if we suspect abuse or improper use (such as posting your Referral code to deal or coupon aggregator sites, review sites, etc.) at any time. 

The Referral code can only be used at the time of completing a transaction , and cannot be applied retrospectively.

Effective Monday, February 23, 2026 at 12:00 AM EST, Points can also be earned through the following actions taken in your Felix account (“Account Activities”) , as applicable:

  • Logging a first injection in the Platform “Injection Tracker” 
  • Logging into the Platform mobile app for the first time

Points for Account Activities described above will be awarded only if and when the applicable activity is successfully captured and recorded by the Platform servers. Platform server records shall be final and determinative for the purpose of confirming eligibility and awarding Points.

Points will only be awarded for qualifying Account Activities that occur on or after February 23, 2026 at 12:00 AM EST. Any Account Activities performed before February 23, 2026 will not be eligible for receiving Points, even if such activity would otherwise qualify under these Terms.

Other Points, offers, other services, and programs may be offered to all Members or any group of Members, as decided by us. Any offer may be time limited, and may contain additional terms and conditions, which will apply in addition to these Terms. Each offer is only valid once, unless expressly stated otherwise in the Terms of the offer. We may limit quantities of products on which a single Member may earn Points. Without limiting our right to cancel your Program membership in accordance with these Terms, if you earn Points in a manner not permitted by these Terms, we may deem, in our sole discretion, any such Points to be invalid and cancel them, which will result in the removal of such Points from your Account. 

Points do not expire so long as a Member remains active. A Member will be deemed to be inactive and all accumulated points will be forfeited if that Member does not, for 12 consecutive calendar months, complete a transaction in their Account. 

Redeeming Points

To “redeem” means to use your Points to pay, or partially pay, for eligible purchases at the point of sale within your Account. Points do not reduce the value of consideration.

100 Points is equivalent to $1.00 (inclusive of HST / GST, with a specified value of $0.01 per Point) may be redeemed up to a maximum of $500 (50, 000 Points) in a single transaction. Points collected will be automatically redeemed in full on the following transaction on all eligible transactions, including one-time and recurring purchases (see “Eligible Purchases and Redemption Restrictions” for exclusions). Points will be applied up to the total amount owing, except where redemption in full would result in a remaining balance of less than $0.50 but more than $0.00. In such cases, points will be redeemed to bring the amount owing to $0.51. 

Points have no cash value and are not exchangeable for cash. Except as permitted from time to time by us, Points cannot be assigned, exchanged, purchased, or given as a gift. Points cannot be sold, traded, bartered, rented, or otherwise disposed of. Points are void if sold for cash or any other consideration.

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All dollar values described in these Terms are in Canadian dollars (CAD). 

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Redemption Restrictions

Points cannot be redeemed for any of the following products: gifts with purchases, prescription medications, and any other products or services that we may specify from time to time or where prohibited by law. 

Additional Collecting and Redemption Rules

Upon the return of purchases made through the redemption of Points through the Platform, all redeemed Points will be reinstated within your Account. Assessments paid for (in whole or in part) through Points redemption will not be reinstated if treatment requests are declined. 

Our records of the number of Points collected, redeemed, or deducted are deemed accurate. If you have a concern regarding your Points balance, you must contact us and provide relevant evidence within 30 days of the transaction date. Any missing Point requests that are greater than 30 days after the transaction date will be considered forfeited. 

The number of Points displayed on your receipt or within your Account are provided for information only and may not reflect your current Points balance according to our record. To the extent permitted by law and to the extent that we are not responsible for errors in the Points balance displayed, we accept no liability for any errors in such Points balance displayed. 

If any Points are awarded to your Account in error, we reserve the right to deduct the number of Points awarded in error at any time and without notice to you. We are not obligated to honour a request to redeem Points made in error. Your participation in the Program may be terminated if in our reasonable opinion, the products purchased through redemption will be used for resale or commercial use, or have been accumulated and/or redeemed by fraudulent means or for fraudulent purposes, including self referring, in any form, or by any other means in violation of any Program or Platform Terms. In such cases, we reserve the right to refuse fulfillment of ongoing and/or future shipments, and applicable Points will be forfeited.

If your Points are redeemed by anyone other than the Account Member, you are responsible for notifying us as soon as possible. You are responsible for all redemptions made through your Account as a result of failure to safeguard your Account password.

If you choose to close your Account, you will automatically forfeit any accumulated Points and your Program membership will be deemed inactive as of the date of closure. In the event that your Account is closed by us for any reason, all Points associated with your Account will be forfeited, unless we, at our sole discretion, allow you to transfer your Points balance to a new Account. Transfer requests must be made by the Member to our customer support team within 45 days of Account closure. We reserve the right to verify the Member’s identity to ensure that Points transfer is done in accordance with the Terms.

Unless otherwise stated, Points are not transferable between Members. Should a Member become deceased or is otherwise no longer able to be a party to a binding agreement including these Terms,  the Member’s Account will be closed and any Points in the Account will be forfeited. Points are not divisible in the case of divorce or equalization of family property.

Changes to the Program

We reserve the right to restrict, suspend, or otherwise change any aspect, term or condition of the Program. We may modify all or one or more parts of these Terms at any time, including, without limitation, the following elements:

  • The eligibility conditions for participating in the Program
  • The manner in which a Member participates in the Program
  • The manner and rate at which Points are earned, and
  • The manner and rate at which Points are redeemed

In the event the Terms or any aspect of the program is restricted, suspended, or changed, we will provide you advance notice by posting the amended Terms online at https://www.felixforyou.ca/legal/referral-program-terms-conditions, and/or by sending you notice using your email or mailing address, depending on the nature of the Program change. Your continued participation in the Program following such notice will constitute your consent to any amendments to these Terms, or any other aspect of the Program. In the event that the amendment entails an increase in your obligations or a reduction in our obligations and you do not agree to such amendment, you may cancel your participation in the Program without cost or penalty. Any Points that are not redeemed after 45 days will be forfeited. 

Privacy

The Felix Privacy Policy (“Privacy Policy”) applies to the Program and is available at www.felixforyou.ca/privacy-policy or upon request. This Privacy Policy may be amended from time to time in accordance with its terms. By agreeing to these Terms, you are also agreeing to the terms of the Privacy Policy, and will undertake to review those terms, as such may be amended from time to time. 

General

By participating in the Program, you (and your parent or legal guardian on your behalf, as the case may be) agree to be bound by these Terms. These Terms may be amended from time to time at https://www.felixforyou.ca/legal/referral-program-terms-conditions; we recommend checking the Terms regularly for any updates. 

Your participation in the Program may be terminated at any time by us, at our sole discretion, including following the redemption of points. 

You are responsible for protecting and keeping your Account secure, including any associated passwords. 

We reserve the right to terminate the Program, or any part of it, at any time by providing written notice 45 days prior; written notice will be provided on our website or through other communications to Members, including via email. If the Program is terminated, you will have up to 45 days after the effective termination date to redeem any Points in your Account. After the expiry of the 45-day period, any Points that have not been redeemed will be forfeited. 

We reserve the right to sell or transfer all or part of the Program to a related company or to a third party, to merge with another entity or engage in any form of corporate, reorganization or financing transaction. In addition, the manner in which the Program is provided to you and any organizations providing offers in connection with the Program may change. Please refer to our Privacy Policy for details as to how your personal information would be handled in such cases. 

If any of the information you were required to provide when you registered for the Program changes (such as name, mailing address, email address, or phone number), you must let us know immediately, and give us your current information. We are not liable for misdirected email or mail communications, including any notices under these Terms or any consequences thereof where the information you provided to us is inaccurate, incomplete, or no longer valid.

We reserve the right to refuse to allow you or any person who wishes to become a Member subject to your Referral to join the Program for any reason in our sole discretion, including for not meeting the eligibility requirements or having a membership cancelled previously. 

We may, at any time, suspend or cancel your participation in the Program, if, in our view, you have abused any Program privilege, failed to follow these Terms, or made any misrepresentation to us or any entity associated with the Program. In the event that your participation in the Program is suspended, Points in your Account that have been accumulated as a result of an abuse of a Program privilege, failure to follow these Terms, or a misrepresentation may also be forfeited and removed from your Account. In the event that your participation in the Program is cancelled, all accumulated Points in your Account may also be forfeited and removed from your Account. 

To the extent permitted by law, by participating in the Program, you (and your parent or legal guardian on your behalf, as the case may be) agree to release and discharge us, our subsidiaries, and any other third party that may from time to time participate in the Program (whether as a Program Participant, or in an administrative, operational, or other capacity), and our, and each of their respective officers, directors, agents, representatives, successors and assigns, from any loss, liability, claim, demand, damage, or expense asserted by any person or entity relating in any way to the Program, your participation in the Program, or the redemption and use/misuse of any item obtained through your participation in the Program.

We reserve the right to withdraw or temporarily change or suspend all or part of the Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure, or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the Program as set out in these Terms. Any attempt to deliberately damage any associated website or to undermine the legitimate operation of the Program in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws.

Should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.

Our failure to exercise any of our rights, powers, or remedies in these Terms or at law, or any delay in doing so, does not constitute a waiver of those rights, powers, or remedies. The single or partial exercise of a right, power, or remedy does not prevent its subsequent exercise or the exercise of any right, power, or remedy.

Words in the singular form shall be construed to include the plural and vice versa, unless the context otherwise requires, and the word “including” means “including but not limited to”. Any dollar amounts referenced in connection with the Program of these Terms are referenced in Canadian dollars. 

Each of the provisions contained in these Terms is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these Terms. 

Governing Law and Dispute Resolution

These Terms are governed by the laws of the province of Ontario and the federal laws applicable in Ontario, without reference to conflict of laws provisions. 

You agree that the sole and exclusive forum and remedy for any and all disputes and claims that cannot be resolved informally and that relate in any way to or arise out of the Program, shall be final and binding arbitration, except to the extent that you have in any manner infringed upon or violated or threatened to infringe upon or violate any intellectual property right of Felix, its affiliates or subsidiaries or any third party, or any privacy or publicity rights, in which case you acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought by Felix, its affiliates, subsidiaries, or the applicable third parties.

Refer to Win: New Year Edition Contest Rules

  1. Sponsor. Refer to Win: New Year Edition (the “Contest”) is sponsored by Felix Health Inc. (“Felix”), 304-488 Wellington Street, Toronto, Ontario, M5V 1E9.
  1. Eligibility. The Contest is open to full-time residents of Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, and Saskatchewan who have reached the age of majority in their province at the time of entry, and who have a registered Felix Account (“Account”). Sponsor employees, directors, contractors, or any other affiliated party, and immediate family members (regardless of where they live) or other household members (whether related to the person or not) are not eligible to enter. By participating, entrants acknowledge compliance with, and agree to be bound by these rules (“Contest Rules”). Entrants who do not comply with the Contest Rules are subject to disqualification by the Sponsor, at the Sponsor’s sole discretion.
  1. Contest Date and Times. The Contest begins on January 12, 2026 at 12:00 AM EST (“Contest Start Date”) and ends on February 14, 2026 at 11:59 PM EST (“Contest End Date”) (such period referred herein as the “Contest Period”) after which time the Contest will be closed and no further entries will be accepted.
  1. How to Enter. You can enter through referrals (“Referrals”). Each Account holder is provided with an exclusive alphanumeric Referral link that can be shared with friends and family. A successful Referral is completed when the referred  individual creates a new Account using the provided link, and completes a single transaction either by:
    1. Submitting an Assessment, as defined in the Terms of Use, or
    2. Making their first Shop purchase of a non-prescription product

For this Contest, receipt of entry occurs when the Sponsor’s server records a successful Referral. Contest entry will be automatically recorded when a successful Referral has been completed during the Contest Period. To enter without completing the above steps, access a digital entry form by clicking the Online Entry Form and providing the information requested (your first and last name, full mailing address, email address associated with your Account, and date of birth). 

Account holders will be notified of the contest through email and SMS communication, as well as in entrants’ Felix Account. Entrants and potential entrants may opt-out of Contest participation by contacting us. 

Any attempt, or suspected attempt to use robotic, automatic, programmed, or otherwise illicit means to enter the Contest, or any other method not authorized by these Contest Rules (including, but not limited to, creating multiple Accounts, identities, or registrations, all in the Sponsor’s sole discretion), shall be deemed as tampering and may disqualify you from entering, participating, and/or winning a prize. Entries that contain false or incomplete information are void. Entries that are late, lost, stolen, illegible, contain false information, are damaged, misdirected, garbled, or incomplete, altered or otherwise irregular or that do not conform with or satisfy any or all of the conditions of the Contest Rules are void. Proof of transmission (for example, screenshots or captures) does not constitute proof of entry or receipt of entry).

Entrants are bound by the Felix Health Terms of Use, including the Privacy Policy and all other applicable policies, agreed to when creating an Account and through continuous use of their Account. This includes, but is not limited to, the agreement to be communicated with electronically for purposes unrelated to the Contest. Consent to receive communication as a Felix User can be revoked at any time, however entrants agree to receive electronic communications related to the Contest for up to one month after the Contest End Date.

All entries must be complete and subject to verification by the Sponsor, in its sole discretion. The Sponsor shall have the right at any time to require proof of identity or eligibility, including, without limitation, government issued photo identification, to participate in the Contest. Failure to provide proof may result in disqualification. All personal and other information requested by and supplied to the Sponsor for the purposes of the Contest must be truthful, complete, and accurate. The Sponsor reserves the right to disqualify an entrant at any stage for supplying untruthful, incomplete, or inaccurate information. 

  1. Contest Prizes. There are a total of 42 prizes to be won:
    1. One (1) prize of $1000.00 in Fairmont Hotels and Resorts Gift Cards (Retail value of $1000.00 CAD)
    2. Three (3) individual prizes of one (1) Apple Watch 11 (Retail value of $620.00 CAD per Watch)
    3. Three (3) individual prizes of one (1) Longevity Complete Test (Delivered as a promo code to be applied at checkout, excludes renewals. Retail value of $299.00 CAD per Test)
    4. Five (5) individual prizes of one (1) Shop Bestsellers Pack (Retail value of $419 CAD per Pack)
      1. Includes: Paume Moisturizing Antibacterial Hand Gel, Paume Hand Balm, Paume Hand Serum, Three Ships Discovery Kit, Three Ships Off Duty Eye Masks, Longevity Support Bundle, Blume Superbelly Strawberry Hibiscus, Good Protein Shake: Chocolate Fudge
    5. Thirty (30) individual prizes of 10,000 Felix Points ($100 CAD value when redeemed per individual prize) 

All winners assume any and all liability for any injury or damage caused, or claimed to be caused, by entering, participating in the Contest, or the use or redemption of a prize. Prizes must be accepted as awarded. Prizes or any portion of a prize cannot be combined with other discounts, promotions, or special offers. Sponsor reserves the right to substitute an alternative prize of equal or greater value if an advertised prize is unavailable at the time of award. 

Prize Description: Includes free physical delivery or electronic transmission to the mailing address or email address provided by the Contest winner. Trade-ins are not permitted. This contest is not affiliated with Google, Fairmont Hotels and Resorts, Apple, Paume, Three Ships, Blume, or Good Protein. Spa services are subject to availability at individual Fairmont Hotels and Resorts locations. 

  1. Odds of Winning. The odds of winning depend on the number of eligible entries received before the Contest End Date. Allocation will be randomly determined based on the results of the draw.
  1. Skill-Testing Question. Selected entrants will be required, as a condition of winning a prize, to correctly answer, without assistance of any kind, the Sponsor’s time-limited, mathematical skill-testing question to be administered by email. 
  1. Winner Selection and Confirmation. Each entrant will be assigned a unique random number; this number will be entered based on the number of entries received. On February 17, 2026 at 312 Adelaide Street West, Toronto, Ontario, Suite 801 (“Draw Date”), the Sponsor, an employee, agent or other representative of the Sponsor will conduct a random draw from all eligible entries received before the Contest End Date and select the potential winners (“Selected Entrants”). Selected Entrants will be deemed winners if they meet all of the eligibility requirements set in the Contest Rules. If a Selected Entrant does not meet the eligibility criteria, they will be disqualified, will not receive a prize, and another Selected Entrant will be chosen by way of a random draw from the remaining eligible entries. Before being declared a winner, Selected Entrants will be required to: (i) correctly answer the Sponsor’s skill-testing question, and (ii) sign and return the Sponsor’s declaration of eligibility and winner release (the “Winner Release”), and (iii) comply with all other Contest Rules, all in the sole discretion of the Sponsor. 

Selected Entrants will be notified within five business days of the Draw Date by electronic communication and the information provided at the time of entry into the Contest. Up to three attempts over a period of five (5)  business days may be made to contact Selected Entrants. A Selected Entrant that does not or cannot accept a prize may be forfeited and a new Entrant will be selected by way of a random draw from the remaining eligible entries. A signed and completed copy of the Winner Release must be received by the Sponsor no later than five (5) business days after the Selected Entrant is notified of selection. The Sponsor is not responsible for the failure for any reason whatsoever of a Selected Entrant to receive notification or the Sponsor to receive a Selected Entrant’s response. 

If the identity of a Selected Entrant is disputed, the entry will be deemed to have been submitted by the individual assigned to the email address at the time of entry. Each Selected Entrant may be required to provide proof that they are the person associated with the entry.

  1. Release and Indemnification. All potential winners must sign the Sponsor’s Winner Release to (i) confirm compliance with the Contest Rules, (ii) agree to accept prizes as awarded, (iii) release, discharge, and hold harmless the Sponsor, its employees, directors, contractors, or any other affiliated party associated with the administration, development, and execution of the Contest (“Released Parties”) from and against any and all manner of action, cause of action, claim or demand, loss or injury, use or misuse of a prize, failure of any third-party contractor or supplier used in connection with any aspect of the Contest to perform or delivery any goods or services, any act of God or any other event beyond the Released Parties’ control, any dissatisfaction of any kind by the winner with any aspect of the Contest or prizes, liability from physical injury, death, or property damage which the entrants, guests, or their heirs or assignees have, might have, or could have suffered by reason of or arising out of the entrant’s participation in the Contest and/or in connection with the acceptance and/or exercise by the entrant of prizes as awarded, and (iv) indemnify the Release Parties against any loss, damage, expense, including legal fees, that may be incurred as a result of non-compliance by the entrant with any of the Contest Rules, or participation in the Contest, and/or in connection with the acceptance and/or exercise of a prize.

The Sponsor is not responsible for: (i) incorrect or inaccurate entry information that may affect a person’s ability to participate in the Contest, or to be awarded a prize, including but not limited to human error, technical malfunctions, lost or delayed entries for any reason, omission, or any combination thereof, and entries that fail to fully comply with the Contest Rules, (ii) technical failure of any kind, including, but not limited to malfunctions or interruptions, (iii) lost, incomplete, delayed, mutilated, or misdirected entries or Winner Releases, (iv) injury or damage to the entrants’ computer or personal device, or to any other individual’s device related to or resulting from participating in, or downloading any material associated with the Contest or accepting a prize, (v) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Contest or receipt or use or misuse of the prize, or (iv) late, lost, or unsuccessful efforts to notify a potential winner.

  1. Privacy. All Contest entrants agree to abide by the Sponsor’s privacy practices, outlined in the Privacy Policy, as applicable for the purposes of the Contest. Selected Entrants also agree to abide by the privacy practices of any third party used to verify their eligibility to participate in the Contest, and to transmit the prize as necessary (e.g. Google Meet). 

By participating in the Contest, Entrants consent to the collection and use of their name and email address for the administration of the Contest. The Sponsor is not responsible for the security or privacy of information transmitted for the purpose of Contest participation via computer networks or for breaches of privacy due to interference by third-party computer hackers or otherwise.

For entrants who have or may at any point create a Felix Account, Contest participation is in no way tied to your Felix medical profile or history. Marketing communication that is not solely in relation to the Contest will only be transmitted if your consent to receive such communication has not been revoked. 

For entrants who have never, and do not currently have a Felix Account, consent to receive limited marketing communications solely in relation to the Contest can be revoked by contacting us. 

  1. Law. The Contest is void where prohibited by law and is subject to all applicable Canadian federal, provincial, and municipal laws. The Contest shall be governed exclusively by the laws of the province of Ontario, including issues and questions concerning the construction, validity, interpretation, and enforceability of these Contest Rules, rights, obligations between entrants and the Sponsor, and procedural provisions, without giving effect to any choice of law or conflict of legislation.
  1. Rule Amendments. The Sponsor reserves the right, in its sole discretion, to amend or modify these Contest Rules, or modify, cancel, or suspend this Contest without prior notice for any reason whatsoever, including, without limitation in the event that any cause beyond the reasonable control of the Sponsor corrupts, or threatens to corrupt, the security or proper administration of the Contest.
  1. Intellectual Property. All intellectual property, including but not limited to trademarks, logos, designs, promotional materials, web pages, course codes, images, drawings, illustrations, slogans, and representations are owned by the Sponsor unless otherwise stated. All rights reserved. Unauthorized copying or use of any of the Sponsor’s intellectual property without the express written consent of the Sponsor is strictly prohibited.
  1. No Affiliation. This Contest is not affiliated with Google, Fairmont Hotels and Resorts, Apple, Paume, Three Ships, Blume, or Good Protein. 

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