Subprocessor

Last updated: April 30, 2025

ProviderInformation shared by FelixUseData Center JurisdictionPrivacy Information
MixpanelNon-identifiable user action dataData analyticsUSAPrivacy Program
SegmentNon-identifiable user dataEmailUSAPrivacy Notice
Amazon Web Services (AWS)All Data – Encrypted PHI + User dataDatacentre Services, Textract for document extractionCanada and USAData Privacy AWS
TwilioNon-identifiable user action dataUser engagementUSAPrivacy Notice
IterableNon-identifiable user action data, name, and email addressEmail servicesUSAPrivacy Policy
IntercomUser-provided communication information, limited subscription state dataCustomer support platform and email delivery servicesUSAPrivacy Policy
DocumoPatient prescriptionsSecure medical faxing systemCanadaPrivacy Policy
HotJarNon-identifiable user action data, name, and email addressUser surveys and usability testingEUPrivacy Policy
StripeUser payment informationPayment collection for costs of careUSAPrivacy Center
Canada PostUser name, physical address, email address, phone numberShipping providerCanadaPrivacy Policy
Doxy.meEncrypted user dataVideo telemedicine platformUSAPrivacy Policy
KameleoonNon-identifiable user action dataMarketing toolUSAPrivacy Policy
PurolatorUser name, physical address, email address, phone numberShipping providerCanadaPrivacy Policy
Phelix.aiPatient health information extracted from laboratory results transmitted to FelixAI Data Extraction ToolCanadaPrivacy Policy
KrollPersonal health information of patients of Felix Pharmacy East Inc. and Felix Pharmacy West Inc.Pharmacy management systemCanadaPrivacy Policy
ShipstationUser name, physical address, email address, phone numberShipping management platformCanadaPrivacy Policy
RingCentralUser phone numberBusiness phone systemUSAPrivacy Policy
JotformPersonal health information of patients of Felix Pharmacy East Inc. and Felix Pharmacy West Inc. requiring insurance pre-authorizationIntake software used in form processingUSAPrivacy Policy
CalendlyUser name and contact informationScheduling softwareUSAPrivacy Policy
OkRxPersonal health information of patients of Felix Pharmacy East Inc. and Felix Pharmacy West Inc. requiring insurance pre-authorizationIntake software used in form processingCanadaPrivacy Policy
HealthkindPHI + User dataAI Quality Improvement ToolCanada and USAPrivacy Policy
Equifax Kount Identity VerificationName, DOB, and addressAge verification for smoking cessation purchasesCanadaPrivacy Policy
KlarnaUser payment informationBuy Now Pay Later servicesEU and USAPrivacy Policy