Canada Post Service Disruption
We’re here to help you understand what’s going on and how to navigate the service disruption.
Impacts of the Canada Post Service Disruption
With the recent news that Canada Post is on a national strike, we are working to ensure that your medication will be processed and shipped according to schedule. Since we are a healthcare company, your shipments have priority.
We work with multiple delivery partners to ensure continuity of service when events like this happen, however, they are unfortunately unable to deliver packages to P.O. boxes and certain remote areas/fly-in communities. We understand the inconveniences this may cause but we do have a few options for you.
What Can You Do to Navigate the Canada Post Service Disruption
Update Address
If your address on file is a P.O. Box, you can update it to a residential address that is reachable by Purolator for the duration of the postal strike. You can update your address in the Shipping tab of your account.
How to Update My Shipping Address
Pause Prescription
You can delay your shipment until Canada Post’s service has resumed by pausing your prescription from the Home Page of your account. Within your treatment plan, select the “Manage” drop-down menu and “Pause treatment”. You’ll then be able to choose the date you want your next shipment delayed until.
How to Pause My Prescription
Send Your Shipment to a Purolator Pickup Depot
If you prefer to receive your package at a Purolator Pickup Depot, follow these steps:
1. Visit the Purolator website to check if there is an available Purolator Pickup Depot in your area that has a “hold for pickup” option. Type in the pickup depot’s business address, and select “Service Details” under the “Additional Information” section of the location. From there, you can verify whether or not this service is available at the location.
2. If it is, update the address in the Shipping tab of your Felix account to the pickup depot’s business address on Address line 1, and enter “HFPU + your name” on Address Line 2. Please note, you will have to provide the tracking number of your shipment and your ID at the pickup depot location.
