Contact Us

Customer Care

Hours: Mon - Fri, 9:00am - 5:00pm EST

For questions about shipping, payment, insurance, auto-refill schedule and other account related topics, please log into your Felix account and start a chat with us using the chat bubble in the bottom right of your screen.

If you’d prefer to speak with someone directly, you can also schedule a call with our support team.

Medical questions

For any medical-related questions, we recommend that you speak to the prescribing practitioner directly as they know what's best for your health. You can do so by going to your Felix account and messaging the practitioner for that specific prescription.