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Stop hair loss
in its tracks

Get hair loss medication and treatment prescribed online.

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Free and fast shipping
Discreet packaging
Trusted by 1,000,000+ Canadians
Licensed healthcare practitioners

Medically-backed solutions

Access a range of prescription and non-prescription treatments that can not only stop hair loss but also help regrow lost hair.

“I was bald on the top of my head, and now I have so much hair after 6 months of treatment!”

Daniel, a Felix patient

A full hair care system

Get a treatment plan made just for you complete with custom products for stronger, fuller hair.

Convenient and discreet

Receive your treatment in a discreet package, delivered right to your door.

“I was bald on the top of my head, and now I have so much hair after 6 months of treatment!”

Daniel, a Felix patient

Women's hair loss calls for customized care
Explore

Tackle hair loss at the root

There may not be a cure for male pattern baldness, but there are clinically proven treatments that can address the biological factors contributing to hair loss in men. The sooner you take action, the better chance you have to keep and even regrow your hair.

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How Felix works

Step 1

Tell us about your health

Answer a few simple questions about your health.

Step 2

Receive your hair loss treatment plan

Your healthcare practitioner will build a personalized plan just for you.

Step 3

Get your treatment

We’ll deliver your treatment directly to your home for free in discreet packaging.

Hair loss is more common than you think

If you’re losing your hair, you’re not alone. Male pattern hair loss impacts millions of men across Canada.

80%

of men will experience some degree of baldness by age 70

95%

of hair loss in men is categorized as male pattern baldness

50%

of Canadian men experience male pattern baldness by age 50
**Statistics based on data from cisgender men and may not fully represent the experiences of transgender or non-binary individuals.

What exactly is hair loss?

Hair loss is a medical condition that happens when the body’s natural cycle of hair production is disrupted. Male androgenetic alopecia, also known as male pattern baldness, is the most common form of hair loss in men and typically begins with evidence of a receding hairline above the temples.

What causes hair loss in men?

Hormones called androgens, specifically an androgen called dihydrotestosterone (DHT) can contribute to the development of male pattern baldness. A variety of other psychological, biological, and behavioural factors (like stress or genetics) can also contribute to hair loss in men, but there are effective solutions to help treat these underlying causes.

Can male hair loss be treated?

There are a number of treatment options available depending on the cause and type of hair loss you’re experiencing. Common prescription treatments work by activating, then stimulating hair follicles to encourage regrowth. With consistent use over time, areas of thinning hair can become less noticeable with improved hair density and scalp coverage.

Treatment options for hair loss in men:
  • Oral medication
  • Topical medication
  • Non-prescription products & supplements
  • Laser therapy
  • Cosmetic interventions
  • Hair transplants

Your hair deserves quality care

Whether you’re looking to get ahead of hair loss or give your regrowth journey a little boost, we take hair care seriously and can help you find a trusted clinically proven solution.
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Trusted by over 1 million Canadians

Very easy and professional experience. Quick response from the doctor and easy ordering, billing and shipped and delivered on time. Hassle free.
Warren
Customer
Great service and products. Everything always arrived in a timely manner.
Tim
Customer
Simple, respectful, professional with good follow up and guidance, and fast service and delivery.
Scott
Customer
Best place to get birth control. No more annoying doctor visits
Savannah
Customer
Within an hour . . . a doctor contacted me to make sure that particular medication was what I wanted. Doctor was friendly and knowledgeable. Within minutes . . . being confirmed my order was put through and I received my medication after 2 days.
Samantha
Great service! I really appreciate being able to put my auto-refill on pause.
Rowan
Easy and simple.
Pete
Customer
The best service!!! So happy I never have to try and get myself to the pharmacy anymore. This is the future!!!
Paige
The whole process of signing up with Felix, the online visit, and getting my prescription in the mail was very easy and very convenient.
Paul
Customer
Super convenient, and amazing customer service! The team always responds +++ fast and answers every question and concern. Very pleased with Felix!
Nicole
Customer
Discreet, quick, very professional, and feels totally safe. This is such a convenient service and I'm a huge fan already.
Nicky
Customer
Sign up was a breeze, and items shipped faster than expected. A positive, painless experience from start to finish!
Jon
Customer
Felix gets you into contact with doctors discreetly online to address personal matters that you'd rather not go to a doctor in person to see, you get the prescription best suited to your needs, and they'll deliver it to your local pharmacy or even your house!
Matt
Customer
Very quick and easy to do. Can ask the doctor any questions about the medication.
Maren
Customer
The process was a whole lot easier and faster than I imagined. And the doctor was absolutely helpful and answered relatively fast. I highly recommend Felix.
Kristian
Customer
Super convenient and affordable! Much easier than having to book a doctors appointment and wait to get a prescription filled.
Jillian
Customer
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Exceptional care delivered by experts

Access our network of experienced healthcare practitioners across Canada.

Alannah Morton, NP
Nurse Practitioner
,
she/her
Andrew Daly, MD
Doctor
,
he/him
Blair Marchand, NP
Nurse Practitioner
,
she/her
Deidre Riordon, NP
Nurse Practitioner
,
she/her
Esther Rosenthal, MD
Doctor
,
she/her
Alannah Morton, NP
Nurse Practitioner
,
she/her
Andrew Daly, MD
Doctor
,
he/him
Blair Marchand, NP
Nurse Practitioner
,
she/her
Deidre Riordon, NP
Nurse Practitioner
,
she/her
Esther Rosenthal, MD
Doctor
,
she/her
Isabelle McKinley, NP
Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
Melanie Shannon, NP
Nurse Practitioner
,
she/her
Ryan Saunders, NP
Nurse Practitioner
,
he/him
Isabelle McKinley, NP
Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
Melanie Shannon, NP
Nurse Practitioner
,
she/her
Ryan Saunders, NP
Nurse Practitioner
,
he/him
“Hair loss can evoke a range of emotions. We’re here to listen, understand your concerns, and work together to develop an effective treatment plan you feel comfortable with.”

Dr. Kelly Anderson, MD

Medical Director, Felix

Pricing

Visit Fee
$40
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Competitive medication prices — comparable to what you’d pay at your local pharmacy
Get Started
Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.

Frequently asked questions

Hair Loss

Are prescription hair loss medications effective?

The treatments offered through Felix are generally recognized as the most effective therapy for treating thinning hair — otherwise known as male or femaile pattern baldness. Depending on the treatment, increased hair on the scalp can be seen within three months of starting treatment and longer-term studies have demonstrated increased hair on the scalp at 24 and 48 months with continued use.

How to treat hair loss?

There are a variety of treatment options available for hair loss. Many people have success with the most common treatments we offer. You can use different topical and oral treatments, either alone or together but the best course of treatment for you will depend on the diagnosis of your hair loss condition.

While androgenic alopecia, also known as male-pattern baldness, is one of the most common types of hair loss, there can be other underlying issues contributing to hair loss. A licensed Canadian healthcare practitioner can conduct tests to determine if there is an underlying health issue that needs to be addressed. If not, then the most common treatments for male pattern baldness are minoxidil, also known as Rogaine, and prescription oral medications.

There are also medical interventions, like hair follicle transplants and laser therapy, that can be effective. Your healthcare practitioner can go over the different options with you, comparing things like price and other factors that may influence your decision.

How does hair loss treatment work?

Treatments work in a few different ways to help stop hair growth, preserve existing hair and may even regrow hair.

Minoxidil, a common topical treatment for male pattern baldness, is believed to work by assisting the blood flow to hair follicles on the scalp, which encourages hair to regrow. Other pill-based treatments work by inhibiting the conversion of testosterone into dihydrotestosterone (DHT), an androgen known to shrink hair follicles.

What about side effects of hair loss medication?

Prescription medications may carry side effects, and while the majority of patients find this treatment effective without any, a small number of patients might experience adverse reactions.

If you are experiencing side effects during your treatment, you can message your healthcare practitioner directly at any time. Your Felix practitioner can work with you to create a new treatment plan.

Why is there no cure for hair loss?

There is currently no cure because hair loss is part of a complex interconnected system in the body that is not completely understood. We understand that hormones like dihydrotestosterone (DHT) play a major role in hair loss but it’s not as simple as tweaking a person’s hormones to achieve a full head of hair.

The most common treatment for hair loss, minoxidil, was an accidental innovation in the field of hair loss treatment. While discovering the cure for hair loss would be exciting news for many, for now, we have to work with the available treatments, which can still be very effective at keeping hair loss at bay. However, with both, the results only last as long as the treatment is being used. 

Where do you go for hair loss?

The best place to go for hair loss is, firstly, a licensed healthcare practitioner, like the ones at Felix. That’s because they will be able to determine if you are experiencing androgenic alopecia, also known as male-pattern baldness, or if you might have an underlying health condition that is contributing to hair loss and that needs to be addressed first.

During an initial consultation, they may ask about your diet, lifestyle, hair styling routine, stress levels, and other factors that may impact your hair. They will also ask about your family history, like whether your parents or grandparents experienced hair loss. A blood test could also be used to determine if there is an underlying medical conditions or diseases. If being assessed in person, the healthcare practitioner may pull out a few strands of hair to determine what stage of hair loss you’re at, and they may even conduct scalp biopsies to reveal if there is an infection that is contributing to the hair loss. These assessments will determine the best course of action, and if they find that you have male pattern baldness, they can also prescribe a widely used and effective treatment.

Felix is making this process comfortable and convenient for Canadians. Just complete an online assessment and you can request hair loss medication from your healthcare practitioner. Our pharmacy partners can then discreetly deliver your medication, right to your door - for free!

What doctor can I see for hair loss?

A primary care practitioner will be able to diagnose most hair loss conditions and can carry out initial assessments, after which they may refer you to a dermatologist who can offer a range of treatments. Alternatively, if other treatments aren’t needed but you’re dealing with male-pattern baldness, they can prescribe or recommend appropriate treatments.

You can also have an online visit through a platform like Felix, where you’ll go through an assessment that will be reviewed by a licensed Canadian healthcare practitioner before they prescribe you a treatment. Since understanding your underlying health conditions is important before a practitioner can prescribe a treatment for hair loss, you may also have to get a blood test done in advance of getting a prescription. Once you have your prescription through Felix, you can have your hair loss treatment mailed to your home for free on a timeline that works for you.

If you already have a prescription for hair loss treatment, you can transfer this over to Felix and skip the trips to the pharmacy to refill your prescription. 

How much does hair loss medication cost?

Hair loss medication filled with our Felix pharmacy partners is comparable to what you'd pay at your local pharmacy. Starting at $41.23 per 30 pills (not including the pharmacy fill fee), the price will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.

If your healthcare practitioner believes hair loss medication is right for you, they can provide you with a prescription and discretely deliver your medication right to your door, at no additional cost.

‍

Can I get hair loss treatment online?

Yes, with Felix you can get treatment for hair loss online. Complete a short online assessment and review options. Once approved by the licensed healthcare practitioner, your medication will be shipped discretely to your door.

Online Visits

How does the visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.

Can I just get the treatment and skip the online visit?

No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.

Please email our Customer Support team at hello@felixforyou.ca and they will be able to assist you with the transfer.

‍

Shipping

How long will it take to get my medication?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How much does it cost for shipping my medication?

There is currently no cost to have your medication sent to you from our Felix Pharmacy network.

What courier do you use for shipping?

Our pharmacy partners use Canada Post and/or Purolator for shipping.

Insurance

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

‍

Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.‍

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

Felix 101

What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a prescription to certain medications but our service does not replace your primary care provider. For matters that extend beyond obtaining a prescription lifestyle medication safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialist to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

Prescriptions

How long does a prescription last?

Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.

How do I change my medication after it has been prescribed?

Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click "View details" on your prescription, and use the "Change my treatment plan" feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.

I already have a prescription, can I transfer it to Felix?

At this time we are not accepting external patient transfers into the Felix Pharmacy network due to capacity restrictions. We hope to have the capacity to accept your transfer soon.

How do I apply for multiple treatments?

Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.

What is the pharmacy fill fee?

Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.

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