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Stay safe with
free PrEP

Get PrEP prescribed online in Canada.

See if you qualify
Free and fast shipping
Discreet packaging
Trusted by 1,000,000+ Canadians
Licensed healthcare experts

Be ready for love

A once-a-day HIV risk reduction pill means you’re always ready for love.

“Felix takes away the awkward conversations and is so easy to use.”

Kris, a Felix patient

Most Felix patients pay $0

Your online visit with Felix is free, and financial assistance usually covers most if not all medication costs.

Convenient and discreet

Skip awkward conversations with your doctor or pharmacist. Just a discreet package, delivered to your door.

“Felix takes away the awkward conversations and is so easy to use.”

Kris, a Felix patient

Barrier-free PrEP

We want to improve access to PrEP by removing barriers and overcoming stigmas.

Get started

How Felix works

Step 1

Tell us about your health

Answer a few simple questions about your health and complete your lab work. 

Step 2

Receive a treatment plan

Your healthcare practitioner will build a personalized plan just for you.

Step 3

Get your treatment

We’ll deliver your treatment directly to your home for free in discreet packaging.

Step 4

Ongoing care and support

Connect with your healthcare practitioner any time you need them.

Trusted by over 1 million Canadians

Very easy and professional experience. Quick response from the doctor and easy ordering, billing and shipped and delivered on time. Hassle free.
Warren
Customer
Great service and products. Everything always arrived in a timely manner.
Tim
Customer
Simple, respectful, professional with good follow up and guidance, and fast service and delivery.
Scott
Customer
Best place to get birth control. No more annoying doctor visits
Savannah
Customer
Within an hour . . . a doctor contacted me to make sure that particular medication was what I wanted. Doctor was friendly and knowledgeable. Within minutes . . . being confirmed my order was put through and I received my medication after 2 days.
Samantha
Great service! I really appreciate being able to put my auto-refill on pause.
Rowan
Easy and simple.
Pete
Customer
The best service!!! So happy I never have to try and get myself to the pharmacy anymore. This is the future!!!
Paige
The whole process of signing up with Felix, the online visit, and getting my prescription in the mail was very easy and very convenient.
Paul
Customer
Super convenient, and amazing customer service! The team always responds +++ fast and answers every question and concern. Very pleased with Felix!
Nicole
Customer
Discreet, quick, very professional, and feels totally safe. This is such a convenient service and I'm a huge fan already.
Nicky
Customer
Sign up was a breeze, and items shipped faster than expected. A positive, painless experience from start to finish!
Jon
Customer
Felix gets you into contact with doctors discreetly online to address personal matters that you'd rather not go to a doctor in person to see, you get the prescription best suited to your needs, and they'll deliver it to your local pharmacy or even your house!
Matt
Customer
Very quick and easy to do. Can ask the doctor any questions about the medication.
Maren
Customer
The process was a whole lot easier and faster than I imagined. And the doctor was absolutely helpful and answered relatively fast. I highly recommend Felix.
Kristian
Customer
Super convenient and affordable! Much easier than having to book a doctors appointment and wait to get a prescription filled.
Jillian
Customer
Show more reviews

Exceptional care delivered by experts

Access our network of experienced healthcare practitioners across Canada.

Alannah Morton, NP
Nurse Practitioner
,
she/her
Andrew Daly, MD
Doctor
,
he/him
Blair Marchand, NP
Nurse Practitioner
,
she/her
Deidre Riordon, NP
Nurse Practitioner
,
she/her
Esther Rosenthal, MD
Doctor
,
she/her
Alannah Morton, NP
Nurse Practitioner
,
she/her
Andrew Daly, MD
Doctor
,
he/him
Blair Marchand, NP
Nurse Practitioner
,
she/her
Deidre Riordon, NP
Nurse Practitioner
,
she/her
Esther Rosenthal, MD
Doctor
,
she/her
Isabelle McKinley, NP
Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
Melanie Shannon, NP
Nurse Practitioner
,
she/her
Ryan Saunders, NP
Nurse Practitioner
,
he/him
Isabelle McKinley, NP
Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
Melanie Shannon, NP
Nurse Practitioner
,
she/her
Ryan Saunders, NP
Nurse Practitioner
,
he/him
"Our team of practitioners is here to provide compassionate care, without judgement. From diagnosis, to treatment and beyond, we’re in this together — every step of the way."

Dr. Kelly Anderson, MD

Medical Director, Felix

Pricing

Visit fee
Free
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Competitive medication prices — most patients pay $0
Get Started
Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.

Frequently asked questions

PrEP

Who should take PrEP?

PrEP is for people who don’t have HIV, and are at higher risk for contracting HIV. That includes:

  • Men who have sex with men, transgender women, and gender diverse people 
  • Heterosexual men and women who have high-risk exposures 
  • People whose partners have a known HIV infection, sex workers, or who have sex with a person at high risk for HIV
  • People who inject drugs     

What are the side effects of PrEP?

In general the side effects associated with PrEP are mild and temporary. In clinical trials between 1% and 10% of participants experienced side effects.

Some side effects patients may experience include nausea, vomiting, diarrhea, headache, and dizziness. In a small number of people, using PrEP has been associated with decreases in kidney, bone, and liver health. 

If you are experiencing side effects during your treatment, you can message your healthcare practitioner directly at any time. Your Felix practitioner can work with you to create a new treatment plan.

How much does PrEP cost?

Depending on which province you live in your PrEP may be completely free. PrEP is also covered by many private insurance companies, so if you have coverage this may take care of some or all of your costs. 

Felix also provides financial support to help cover the costs not covered by private insurance.  This means the majority of Felix patients pay $0 for PrEP.

What financial support is available for PrEP?

Depending on the province you live in you may qualify for PrEP for free. In Ontario, if you are under 25, you may be covered by OHIP+.

For those not eligible for provincial support, most insurance plans should cover some or all of the cost. The good news is that if you are covered, Felix can bill your insurer directly, and then ship your medications right to your door at no additional cost to you.

Even if your coverage does not completely take care of the PrEP costs - Felix will provide additional financial support up to $50 per month for any outstanding insurance amount. 

How long does it take PrEP to work?

Protection for receptive anal sex begins seven days after taking daily PrEP. For the first week, please use barrier protection (like condoms). For vaginal sex or drug usage, please wait 21 days for maximum protection.

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What lab work do I need before starting PrEP?

Before starting PrEP you will need to get the following lab tests done:

  • HIV 
  • Liver and Kidney Function
  • Hepatitis B  and other sexually transmitted infections 
  • Pregnancy Test (if applicable)

Once you are taking PrEP you will need to be tested regularly for:

  • HIV 
  • Sexually transmitted infections
  • Kidney Function 
  • Pregnancy Test (if applicable)

Why do I need to have routine lab work done while taking PrEP?

To make sure it is still safe, any patients taking PrEP will need to complete regular lab work. This ensures they are still eligible for the medication. Routine testing wll be for HIV, sexually transmitted infections, kidney function and pregnancy (if applicable).

What is the difference between PrEP and PEP?

The key difference between PrEP and PEP is the timing of the treatment. 

PrEP, or pre-exposure prophylaxis, is designed to be taken daily as a precaution in case of an exposure to HIV that may occur.  

PEP is post-exposure prophylaxis and is intended to be taken after a possible exposure to HIV. 

Are there any differences between generic and brand-name PrEP medications?

There is no major difference between brand name PrEP medication and generic equivalents. One important distinction, however, is that generic PrEP medication is more likely to be covered by any insurance you have, so is often more cost effective. 

Does taking PrEP prevent other STIs?

No, PrEP does not provide protection against other STIs, like chlamydia or syphilis. Make sur to use barrier methods, such as condoms, to help keep you protected against other STIs and continue to get tested regularly.

Can I take PrEP on HRT (Hormone Replacement Therapy)?

Yes! You can take PrEP while still maintaining your hormone replacement therapy. 

Will anyone find out that I am on PrEP?

At Felix, we are committed to protecting your privacy and safeguarding your personal information. The only people who will know you are on PrEP are you, your care team, and anyone else you choose to tell!

Can I take ED medication while using PrEP?

Yes you can take ED medication while you are on PrEP. If you think you might need ED medication, you can complete an ED assessment right here. 

Can I drink alcohol while using PrEP?

Yes. It is generally safe to drink alcohol when taking PrEP. Alcohol and other recreational drugs are not known to interact with PrEP. If you have questions, please connect with your healthcare practitioner.

Online Visits

How does the visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.

Can I just get the treatment and skip the online visit?

No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.

Please email our Customer Support team at hello@felixforyou.ca and they will be able to assist you with the transfer.

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Shipping

How long will it take to get my treatment?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

Will my shipment be affected by the Canada Post strike?

Because we work with multiple delivery partners, your shipments won’t be affected by the Canada Post Strike. We are working to ensure that your medication will be processed and shipped according to schedule. Learn more about how to navigate the service disruption here.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How much does it cost to ship my treatment?

There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.

Insurance

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

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Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.‍

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

Felix 101

What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a prescription to certain medications but our service does not replace your primary care provider. For matters that extend beyond obtaining a prescription lifestyle medication safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialist to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

Our Healthcare Practitioners

How do I communicate with my Felix practitioner?

Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.

Can I see the same Felix practitioner after my initial assessment?

You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription. 

Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.

Who are the practitioners that will be reviewing my online visit?

They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).

What does your medical team do?

Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.

Have more questions? We’ve got answers.
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