Frequently asked questions

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Who shouldn’t take Nicorette?
Why order Nicorette online from Felix?
Who shouldn’t take Nicoderm?
Why order Nicoderm online from Felix?
Who shouldn’t take ZONNIC?
Why order ZONNIC online from Felix?
 How much does NRT cost?
How can Nicotine Replacement Therapy help me quit smoking?
What is Nicotine Replacement Therapy (NRT)?

Nicotine replacement therapy (NRT) is an over-the-counter smoking cessation treatment, or quit aid, that delivers nicotine to your body in small amounts to help control cravings by easing the uncomfortable symptoms caused by nicotine withdrawal. These products can gradually replace the need for nicotine in smokers while minimizing exposure to the harmful substances found in cigarettes.

Can you use multiple smoking cessation aids at once?

It’s generally safe to combine different forms of nicotine replacement products (the patch with gum, pouches, or lozenges). In fact, it’s often recommended to combine short-acting and long-acting NRTs to increase your chances of quitting successfully.

Can you take smoking cessation therapy medications while pregnant?

Smoking cessation treatments may be an option during pregnancy, but it’s crucial to seek in-person medical support to discuss the risks associated with treatment. If you are pregnant or breastfeeding, it is a great time to quit smoking, though counselling is recommended first. If this quit approach does not work for you, it’s recommended you speak with your healthcare provider about quit aids like NRTs. Felix does not currently provide support for those who are pregnant or breastfeeding.

What treatments are effective for smoking cessation?

There are many treatments known to be effective for smoking cessation, and choosing the right treatment or combination of treatments often depends on personal preference, lifestyle, or previous quit attempts. Quit aids such as nicotine replacement therapy, prescription medication, or supplements are effective smoking cessation treatments and are often used in combination with behavioural therapy and support.

What is Nicotine Replacement Therapy, and how can it help me quit smoking?

Nicotine replacement therapy (NRT) is an over-the-counter smoking cessation treatment, or quit aid, that delivers nicotine to your body in small amounts to help control cravings by easing the uncomfortable symptoms caused by nicotine withdrawal. These products can gradually replace the need for nicotine in smokers while minimizing exposure to the harmful substances found in cigarettes.

What is Smoking Cessation?

Smoking cessation refers to the process of quitting smoking or becoming smoke-free. This typically involves gradually cutting down the number of cigarettes you smoke each day with the eventual goal of quitting tobacco products completely. Smoking cessation includes overcoming the physical and psychological aspects of nicotine addiction, and many people choose to use quit aids like NRTs or prescription medication to help ease the process.

How to get a Mounjaro prescription online in Canada?

In order to buy Mounjaro online in Canada, you must first speak with a licensed healthcare practitioner, like the experts from Felix.

They’ll assess you to see whether Mounjaro is the right prescription option for you, based on your health and medical history.

If they decide Mounjaro is right for you, the practitioner can order Mounjaro online for you, and then our Canadian pharmacy will send your Mounjaro directly to your home, at no additional cost to you.

Is Mounjaro covered by insurance?

Insurance coverage for each person’s coverage will vary. It’s best to ask your insurance provider if Moungaro  is covered by your current plan.

The good news is that your insurance provider does cover Mounjaro, Felix can bill your insurer directly, and then deliver your medication right to your door - for free!

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Mounjaro available over-the-counter?

No, Mounjaro is not available over-the-counter in Canada. This means that in order to access this medication, you’ll need to talk to a licensed healthcare practitioner first, like the ones at Felix.

If the practitioner believes Mounjaro could be right for you, based on your health and medical records, they can write you a prescription for it

Do I need an appointment to get a Mounjaro prescription in Canada?

No, Felix is removing the need for Canadians to wait weeks to book an appointment, so you can even start discussing treatment options.

All you need to do is complete a short online assessment, and in some cases, you may need to have blood work completed.

After that’s done, if the practitioner believes Mounjaro is right for you, they can write a prescription for you and have your medication shipped discreetly to your door, at no extra cost to you.

Can I get a Mounjaro prescription online?

Yes, you can get a prescription online, but first, you’ll need to speak with a licensed healthcare practitioner - like the experts at Felix.

If the practitioner believes that Mounjaro is the right treatment option for you, they can provide you with a prescription.

Why order Mounjaro online from Felix?

When you’re looking to buy Mounjaro online in Canada, you want to know that you can trust your chosen pharmacy to provide fast, reliable, discreet shipping options for your medications.

Felix has one of the most reliableCanadian pharmacies for Mounjaro, or any of the other medications you may need as part of your treatment plan. If you order Mounjaro online through us, you’ll be given information immediately for when to expect your medication to arrive, and when it does, it always comes in discreet packaging.

This is only a few of the reasons why when people are looking to get Mounjaro prescriptions online in Canada, they know they can trust Felix to get them their medications quickly and safely.

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.

Felix 101
Is the treatment covered by my insurance or provincial health plans?

Treatment coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the information associated with your treatment. 

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered treatments here.

British Columbia: Learn more about MSP here. Search for covered treatments here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered treatments here.

Nova Scotia: Learn more about MSI here. Search for covered treatments here.

Ontario: Learn more about OHIP+ here. Search for covered treatments here.

Prince Edward Island: Learn more about Health PEI here. Search for covered treatments here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered treatments here.

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

How much does it cost to ship my treatment?

There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

How long will it take to get my treatment?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

How do I apply for multiple treatments?

Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.

I already have a treatment plan, can I transfer it to Felix?

At this time we are not accepting external patient transfers due to capacity restrictions. We hope to have the capacity to accept your transfer soon. Our healthcare practitioners will take your existing treatments into consideration to provide a Felix Treatment plan.

How do I change my treatment plan after it has been prescribed?

Changing treatment plans does legally require a new visit as the healthcare practitioner will need to both cancel the existing treatment plan as well as review a new health assessment of yours.

Go to Treatments, click "View details", and use the "Change my treatment plan" feature to submit a free follow-up visit and request a treatment change with your healthcare practitioner.

How long does a treatment plan last?

Treatment plans written by Felix healthcare practitioners can last up to 12 months from the date of issue.. However, the details and duration of your treatment plan will ultimately be decided by the practitioner who reviews your online visit.

What are the most common side effects of menopause treatment?

Side effects can differ depending on the treatments you’re taking to alleviate your symptoms. 

Some of the most common side effects could include breast tenderness, nipple sensitivity, bloating, leg cramps, nausea/heartburn, and headaches. 

Other common side effects could range from mood changes, PMS-type symptoms, breast tenderness, bloating, or headaches.

If side effects are intolerable, please talk to your healthcare practitioner to discuss side effect management.

What is the difference between estrogen and estradiol?

Estrogen is a broader term used to describe the group of hormones that includes estradiol, estriol, and estrone. Estradiol is a specific type of estrogen hormone that is often referred to as the most potent form of estrogen. Estrogen hormones play an important role in reproductive health, as well as other bodily functions like metabolism, regulating temperature, stabilizing mood, and maintaining bone density and cardiovascular health.

During the stages of menopause, your estrogen levels decline. Though this decline is completely natural, it creates hormonal fluctuations that can lead to uncomfortable symptoms. Increasing Estradiol can help balance these fluctuations and alleviate menopause symptoms associated with a lack of estrogen. 

Learn more about what happens to your hormones during menopause

What is the most common treatment for menopause?

Common treatment options for symptoms of menopause include:

  • Hormone treatment: A widely used treatment for relieving menopausal symptoms, especially hot flashes and vaginal dryness
  • Topical treatments: Applied locally to relieve vaginal dryness, discomfort during intercourse, and some urinary symptoms
  • Non-hormonal medications: typically used for women who cannot take hormones or are allergic to components of the medications. 
  • Vitamins and supplements like vitamin D and melatonin: Often taken alongside common medications to help maintain overall good health.
  • Diet and lifestyle changes: eating nutritious foods that include vitamin D and calcium, as well as regular exercise can help support overall health and immune system 
How many injections are in a Wegovy pen?

Wegovy injections are preloaded for single-use injections. This means, you only use each pen ONE TIME.

Doses come preloaded and set in the pens, so you don’t have to worry about adjusting doses. Just follow the dosing instructions listed on your Wegovy medication packaging.

There are 5 pens in each box of Wegovy. Since Wegovy pens are used once weekly, each box of single-use pens should last just over a month.

How old do you have to be to take Wegovy?

Felix only treats patients that are over the age of 18.

If you’re over the age of 18, and your practitioner believes Wegovy could be the right treatment option for you, you may be eligible to receive a Wegovy prescription.

What are the requirements to qualify for Wegovy?

The general requirements to qualify for Wegovy include:

  • Having a Body Mass Index (BMI) over 30
  • Having a BMI between 27-30, as well as weight-related health conditions

Since each person’s care plan should be individualized to their unique needs through an evaluation of their health, lifestyle, medical history, and ongoing goals, Wegovy may not be right for everyone that meets those two categories of qualification.

Talk to your healthcare practitioner if you’re interested in trying Wegovy, and they’ll be able to assess whether or not this medication may be a safe, effective treatment option for you.

Can my doctor prescribe Wegovy?

This will depend on what the practitioner believes to be the best treatment course of action for your specific case.

Wegovy can be prescribed by any healthcare practitioner licensed to practice in your province of residence.

However, whether Wegovy is right for you will depend on what your practitioner determines during an assessment of your health and medical history.

How do I get a prescription for Wegovy?

The only way to get a prescription for Wegovy online in Canada is to first speak with a licensed healthcare practitioner, like the ones at Felix.

Complete an online assessment, and if the practitioner believes that Wegovy could be right for you (based on your health and medical history), they’ll be able to issue a prescription for it.

Plus, Felix can deliver your medication discreetly to your home, for free!

What is the difference between Wegovy and Semaglutide?

Wegovy and semaglutide are the same thing, just under different names.

Wegovy is simply one of the brand names available for this medication, while semaglutide is Wegovy’s generic medication name.

‍Is Wegovy covered by insurance?

This really depends on each individual patient’s specific insurance company and benefits coverage. It’s best to ask your insurance representative about whether they cover Wegovy prescriptions as part of your package.

The good news is that if they do cover Wegovy, Felix can bill your insurer directly, and then we’ll deliver your medication to your home, at no additional cost.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Wegovy available over-the-counter?

No, Wegovy is not available over-the-counter in Canada.

Thankfully, if you are looking for Wegovy treatments, you can discuss it with one of the healthcare practitioners at Felix. If they believe the treatments are right for you, we can ship your medication to your home for free!

Do I need an appointment to get a Wegovy prescription in Canada?

No, you don’t need to wait weeks to book an appointment or lose hours in a busy waiting room to get a Wegovy prescription in Canada.

With Felix, requesting Wegovy is a quick and seamless process: complete an online assessment, and if your practitioner thinks Wegovy is right for you (based on your condition and medical history), they can write you a prescription.

Can I buy Wegovy online?

In order to purchase Wegovy online in Canada, you must first have a prescription from a licensed healthcare practitioner, like those at Felix.

Just complete an online assessment, and your healthcare practitioner will be able to tell you whether they think Wegovy is right for you. If so, they’ll be able to ship your medication directly to your door - for free.

How do I get a Wegovy prescription?

In order to access a Wegovy prescription in Canada, you must first speak with a licensed healthcare practitioner.

Now you don’t have to worry about finding time in your schedule to make a doctor’s appointment. With Felix, you complete an online assessment on your schedule.

Then if your healthcare practitioner believes that Wegovy is right for you, based on your health and medical history, they’ll be able to write you a prescription for Wegovy treatments.

Can I get a Wegovy prescription online?

In Canada, you need to have a prescription to get a Wegovy online. This needs to be given by a licensed healthcare practitioner, like the ones you’ll find at Felix.

To get started, all you need to do to request Wegovy treatments is complete an online assessment with one of our healthcare practitioners.

In some cases, blood work or a video visit may be requested, to help ensure Wegovy is the right treatment option for you.

If they believe that Wegovy is the right option for you, they’ll be able to write you a prescription, and even have your medication shipped directly to your door.

How does Felix provide a personalized treatment plan?

Though the menopause transition is universal, symptoms can vary widely from person to person. This means everyone’s individual experience is unique, and there’s no one-size-fits-all approach to treatment. 

Felix healthcare practitioners are trained in the treatment of menopause symptoms and will work with you to create a care plan that targets each of your symptoms. They’ll also customize your treatment options based on your lifestyle, and adjust your plan as required if your needs or symptoms change.

What kind of support can I expect from my practitioner?

Felix healthcare practitioners are here to provide you with high-quality on-demand care. Felix healthcare practitioners are trained in the diagnosis and treatment of menopause symptoms. They will be able to give thoughtful medical recommendations, effectively assess your risks based on medical history and provide in-depth answers to all your questions. 

After your initial consultation, they’ll be available to chat with you 24/7, which means you can reach out with questions, concerns, or updates whenever you need.

How much does the program cost?

The menopause program has an initial visit fee of $99, which is only charged if your visit is approved and a prescription is issued. This covers:

  1. Your first consultation with a Felix healthcare practitioner trained in midlife health and the treatment of menopause symptoms
  2. A symptom-specific treatment plan to suit your individual needs and lifestyle 
  3. Ongoing access to our chat to connect with your practitioner 24/7 for support or to ask them any questions you might have about your treatment
  4. Free shipping and automatic refills of your chosen treatment option

If required, you can book additional follow-up visits with your practitioner for $40/visit — though if things are going well with your treatment these may not be necessary. 

Medication costs for the program are separate and will vary depending on the medication prescribed and your private insurance coverage. Medications authorized for sale by Health Canada are likely to be covered by your insurance provider, and we can bill them directly.

What is progesterone?

Progesterone is a hormone produced by your ovaries after ovulation. It helps balance estrogen levels during a normal menstrual cycle by regulating the growth of your uterine lining. During perimenopause, more estrogen and less progesterone can lead to longer and heavier periods that can be very uncomfortable. Increasing progesterone can level out hormones, alleviate irregular and painful menstrual cycle symptoms, and avoid unchecked thickening of the uterine lining. 

Transgender women, and women who have had a hysterectomy, have a hormonal IUD, or have a congenital absence of the uterus will not need progesterone.

Is menopause treatment safe for me?

We use long-standing, proven medication options authorized for sale by Health Canada to treat menopause symptoms. Our solutions are the most common and effective medication options for symptoms of menopause as outlined by the latest clinical standards. 

As with any medication, there are risks associated with treatment. Our healthcare practitioners are trained to discuss these risks in detail with you and provide a treatment plan that works best with your medical history, symptoms and lifestyle.

Can menopause be treated naturally?

Many women manage their symptoms with natural remedies and lifestyle changes, but this doesn’t work for everyone. Clinically proven prescription medications that help manage hormone fluctuations are a primary treatment option to relieve symptoms of menopause. 

Always consult a healthcare provider before starting any natural treatments. Herbal supplements, in particular, may interact with other medications and are not subject to the same safety and efficacy regulations as prescription medications.

What helps relieve menopause symptoms?

Clinically proven, prescription medications that help manage hormone fluctuations are the primary treatment option to relieve menopause symptoms. 

Depending on the severity of your symptoms, other products, strategies, and lifestyle modifications can also help:

  • Nonprescription remedies such as over-the-counter vaginal lubricants (silicone or water-based) or moisturizers with hyaluronic acid can be used as cooling techniques for vasomotor symptoms 
  • Lifestyle modifications such as regular exercise, maintaining a healthy diet, and avoiding trigger substances like caffeine and alcohol can help support your overall health and reduce stress
  • Dietary adjustments such as including more calcium and vitamin D can help maintain a healthy immune system as well as support bone and teeth health 
  • Mind-body techniques such as yoga, tai chi, acupuncture, and meditation can help manage stress and improve mood
What about the Women’s Health Initiative results?

Published in 2002, the Women’s Health Initiative study (WHI) revealed what turned out to be exaggerated risks associated with Hormone Treatment, severely impacting the way menopause is treated for decades to come.

The resulting media storm led to a communications catastrophe that drastically diminished the use of hormone treatments among women and led to the removal of menopause education from the medical curriculum for all Canadian doctors. Even today, menopause is not part of the standard curriculum in most medical schools.

We launched the Felix menopause program because we believe women deserve to know about all their treatment options and have a choice in how they manage their menopause transition.

Who are Felix menopause healthcare practitioners? How are they trained?

Felix healthcare practitioners are licensed nurse practitioners (NPs) and doctors (MDs) who have been trained in the treatment of menopause symptoms. In addition to their invaluable clinical experience, they receive intensive training from nationally recognized experts in perimenopause and menopause.

Do I require lab testing or blood work for menopause treatment?

At Felix, we do not require testing to assess or treat menopause symptoms. This phase of life is natural and expected, and clinical guidelines recommend that treatment be prescribed by way of symptom review rather than lab tests or blood work.   

The standard recommendation is that if a patient is of an appropriate age to be going through menopause, and no other issues are present, labs testing hormone levels are not necessary and offer little value in diagnosing and treating symptoms normally seen in menopause. Due to fluctuating hormones, testing can end up being misleading and therefore problematic.

How can menopause be treated?

Treatment for menopause symptoms can differ in approach depending on the severity of symptoms along with your individual lifestyle and health needs. 

At its core, Menopause is about hormone fluctuations. Severe symptoms can be treated by rebalancing hormone levels. Taking hormones can smooth these fluctuations and help relieve symptoms. These medication options typically come in several different forms (pill, patch, cream) to accommodate various lifestyles.

For those who may have milder symptoms, allergies, or cannot take hormonal options, non-hormonal medications designed to treat specific individual symptoms can help alleviate discomfort. 

While they don’t target symptoms themselves, some vitamins and supplements can also help your general well-being by contributing to areas like energy levels and sleep.

Connect with a Felix healthcare practitioner trained in menopause symptom management to discuss what treatment options might be right for your symptoms and lifestyle.

Does menopause require treatment?

Menopause is a natural and expected transition and the process itself does not require treatment. However, menopause can often trigger uncomfortable symptoms that treatment can help alleviate. The need for treatment is based on the severity of symptoms along with their impact on your long-term health and quality of life. For some, symptoms are minimal and treatment may not feel necessary. For others, symptoms can be debilitating and increase your risk for serious health issues, so medical intervention may feel necessary. 

Connect with a Felix healthcare practitioner trained in menopause symptom management to discuss what treatment options might be right for you.

What are hot flashes?

Many different symptoms can accompany the menopause transition, but hot flashes and night sweats (also called vasomotor symptoms) are often the most well-known. A hot flash isn’t just a feeling of heat, it’s a wave that envelops the body (typically around the neck and upper chest) and makes it warm to the touch. Night sweats are essentially hot flashes that happen while you’re sleeping. 

The mechanisms behind hot flash and night sweat symptoms aren’t fully understood, but we know estrogen plays a role in temperature regulation. This means that a significant drop in estrogen levels can lead to your brain thinking you’re too hot (when you’re not) and it needs to rapidly cool you down. Everyone may experience hot flashes slightly differently, but they can happen anywhere and can often be distressing and unpleasant.

What is perimenopause?

Perimenopause marks the beginning of the menopause transition when the hormone levels in your body start to fluctuate. These fluctuations can trigger a range of symptoms including sleep disruption, mood swings, hot flashes, and night sweats. Perimenopause often starts in the mid-to-late forties (but can begin earlier), and lasts between 1-7 years depending on the person.  

Find out more information about perimenopause.

What is menopause?

Colloquially, menopause is referred to as the entire transition from full ovarian function (ovaries capable of ovulating) to complete cessation (ovaries stop ovulating, meaning no more eggs are developed) — it’s essentially puberty in reverse. 

Medically speaking, menopause is just one day — the day twelve months after the final menstrual period. However, the full menopause transition is a continuum involving three stages: perimenopause, menopause, and postmenopause. These three stages will last between one-third to one-half of a woman’s (or anyone with ovaries) life.

Is Vagifem 10 covered by insurance?

This is a question that’s best asked to your insurance provider, since each person’s coverage will look a little different.

The good news is that if your insurance company does cover Vagifem 10, Felix can bill your insurer directly, and then deliver your medication right to your door. No pharmacy pick-up required.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Vagifem 10 available over-the-counter?

No, Vagifem 10 is not available over-the-counter in Canada. This means that you’ll need to speak with a licensed healthcare practitioner in order to access this medication.

Thankfully, Felix is making this process comfortable and seamless for Canadians. Just complete an online assessment with one of Felix’s healthcare practitioners.

If they believe Vagifem 10 is right for you, they can provide you with a prescription, and then have your medication shipped to your home for free.

Can I buy Vagifem 10 online?

In order to buy Vagifem 10 online in Canada, you must first have a prescription from a licensed healthcare practitioner, like those at Felix. Complete an online assessment, and if your healthcare practitioner believes Vagifem 10 is right for you, they can write you a prescription for it. Best of all, Felix can deliver your medications discreetly to your home, at no additional cost to you.

Do I need an appointment to get a Vagifem 10 prescription in Canada?

No, Felix is eliminating the need for long wait times at doctor’s offices, or to wait weeks for a routine appointment.

Just complete an online assessment, and if your healthcare practitioner believes that Vagifem 10 is right for you, they’ll be able to write you a prescription.

Best of all, Felix can deliver your medication directly to your doorstep, at no extra cost.

How do I get a Vagifem 10 prescription?

In Canada, to get a Vagifem prescription, you must first speak with a licensed healthcare practitioner, like the experts at Felix.

Felix is making this process quick and convenient for Canadians by providing online assessments with licensed healthcare practitioners.

If they believe that Vagifem 10 is right for you, based on your health and medical history, they can offer you a prescription.

Can I get a Vagifem 10 prescription online?

Yes, you can. However, to get a Vagifem 10 prescription online in Canada, you must first speak with a licensed healthcare practitioner, like the ones you’ll find at Felix.

If the practitioner believes that Vagifem 10 could be right for you, based on your current health and medical history, they’ll be able to provide you with a Vagifem 10 prescription.

How can accessibility related feedback be given to Felix?

For more information about Felix’s accessibility program, available accommodations, or to provide feedback, please email accessibility@felixforyou.ca.

What training does Felix provide its employees related to accessibility?

All Felix Health employees receive accessibility training during the onboarding process and at regular intervals throughout employment. The training includes, but is not limited to, the following topics: 

  • For Ontario employees, the purposes of the Accessibility for Ontarians with Disabilities Act (“AODA”)
  • For British Columbia employees, the purposes of the Accessible British Columbia Act (“ABCA”)
  • Information about different types of disabilities and how individual needs vary
  • How feedback and accommodation requests should be responded to
  • The importance of inclusion, validation, and collaboration when addressing or assisting persons with disabilities

What plans does Felix have to expand the Program?

Felix has created a multi-year accessibility plan to address current barriers that have been identified, and to support proactive efforts to avoid and/or minimize new barriers. The full plan can be found here

What accessible employment supports are available?

Felix has implemented a number of accommodations available to our current and potential employees. Policies are regularly reviewed and employees are notified of any changes made so questions and concerns can be promptly addressed. An accessibility portal can be easily accessed by all employees where all relevant procedures, policies, and guidelines are posted. 

What accessible customer service supports are available?

We will do everything possible to provide appropriate alternatives to receive customer support, based on individual needs. If you require accommodation, requests can be made to accessibility@felixforyou.ca.

What accessible information and communication supports are available?

We will do everything possible to provide appropriate options for information and communication to people with disabilities, based on individual needs. If an alternative format of communication is required, requests can be made to accessibility@felixforyou.ca

What is the basis of the Accessibility Program?

The Accessibility Program is based on the following principles:

  • Inclusion
  • Adaptability
  • Diversity
  • Collaboration
  • Self-determination
  • Universal design
Why has Felix established an Accessibility Program?

The Felix Health’s Accessibility Program (the “Program”) aims to support individuals of all abilities who wish to access our platform and/or join our team. Making Felix’s content and services accessible aligns with our mission to close the gaps of Canada’s healthcare system by serving as many people as possible. Our full Accessibility Policy statement can be found here.

Can I buy Saxenda online?

The only way to purchase Saxenda online in Canada is to first speak to a licensed healthcare practitioner.

Felix’s team of expert practitioners are taking the stress out of this process for Canadians, by providing online assessments that can be booked around your schedule.

Just complete your assessment, and if your practitioner thinks Saxenda is a good choice for you, they’ll be able to give you a prescription and ship your medication to your home, at no extra cost.

How do I get a Saxenda prescription?

The only way to get a Saxenda prescription in Canada, is to first speak with a licensed healthcare practitioner, like the ones you’ll find at Felix.

Felix makes this process comfortable and seamless, with no long waits and assessments available at your convenience. If your healthcare practitioner believes that Saxenda is right for you, they can provide you with a prescription.

Best of all, Felix can then discreetly deliver your medication, right to your door!

Is Saxenda covered by insurance?

This is a question that’s best asked to your insurance provider, since each person’s specific coverage will vary.

The good news is that if your insurance company does cover Saxenda prescriptions, Felix can bill your insurer directly, and then deliver your medication right to your home - for free!

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Saxenda available over-the-counter?

No, Saxenda isn’t available over-the-counter in Canada. This means, you’ll need a prescription from a licensed healthcare practitioner to be able to access this medication.

Thankfully, Felix is making this process quick and convenient for Canadians. Just complete an online assessment, and if your practitioner thinks Saxenda is a good choice for your needs (based on your current condition and medical history), they can write you a prescription.

Do I need an appointment to get a Saxenda prescription in Canada?

No, there’s no reason to waste your day sitting around a busy doctor’s office, or wait weeks for an appointment. Not when you have Felix on your side.

Just complete a short online assessment, and if your healthcare practitioner believes that Saxenda is right for you, they’ll be able to offer you a prescription.

Best of all, Felix can deliver your medication directly to your home, at no additional cost to you.

Can I buy tadalafil online?

The only way to buy tadalafil online in Canada is to first speak with a licensed healthcare practitioner.

Felix is taking the stress out of this process, by providing convenient online assessments. If your practitioner believes tadalafil is the right option for your needs, based on your health and medical history, they’ll be able to provide a prescription.

Plus, Felix can then discreetly ship your medication right to your doorstep, at no additional cost.

How do I get a tadalafil prescription?

In order to get a tadalafil prescription in Canada, you must first speak with a licensed healthcare practitioner, like the experts at Felix.

After completing an online assessment, if your practitioner believes that tadalafil is right for you, they’ll be able to provide a prescription.

‍Is tadalafil covered by insurance?

Each person’s insurance coverage will be a little bit different, so it’s best for you to ask your insurance provider whether tadalafil is covered by your current plan.

The good news is that if tadalafil is covered, Felix can bill your insurer directly to save you the trouble. And then, we’ll deliver your medication right to your home, at no extra cost.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is tadalafil available over-the-counter?

No, tadalafil is not available over-the-counter in Canada, which means that you’ll need a prescription from a licensed healthcare practitioner (like the ones at Felix), in order to access the medication.

Thankfully, Felix is making this process comfortable and convenient for Canadians. Complete an online assessment, and if your healthcare practitioner thinks tadalafil is right for you, based on your health and medical history, they can write you an online tadalafil prescription.

Best of all, Felix can deliver your medication discretely to your door - for free!

Can I get a tadalafil prescription online?

Yes, you can get an online tadalafil prescription in Canada, but first, you’ll need to speak with a licensed healthcare practitioner, like the experts at Felix.

If your practitioner believes that tadalafil could be the right choice for you, based on your current health and medical history, they’ll be able to provide a tadalafil prescription.

Can I buy sildenafil online?

The only way to buy sildenafil online in Canada is to first get a prescription from a licensed healthcare practitioner.

Felix is making this process quick, convenient, and comfortable for Canadians by providing online assessments with licensed experts.

And in addition to filling your prescription for you, Felix can discreetly deliver your medication directly to you, at no additional cost.

How do I get a sildenafil prescription?

The only way to get a sildenafil or viagra prescription in Canada is to first speak with a licensed healthcare practitioner (like the ones at Felix).

If your healthcare practitioner believes that sildenafil could be the right choice for you, based on your current health and medical history, they can provide you with an online sildenafil prescription.

Is sildenafil covered by insurance?

It is best to ask your insurance provider since every company and specific benefits package will look a little differently.

The good news is that if your insurance does cover sildenafil, Felix can bill them directly, and then ship your prescription right to you - for free.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is sildenafil available over-the-counter?

No, sildenafil is not available as an over-the-counter medication in Canada. In order to access sildenafil, you must first speak with a licensed healthcare practitioner, like those at Felix.

Thankfully, Felix is making it quick and seamless for Canadians to access sildenafil online. Just complete an online assessment, and if your practitioner believes it’s right for you, they can provide you with a sildenafil prescription.

Plus, Felix can discreetly deliver your medications right to your door, at no extra cost.

Can I get a sildenafil prescription online?

Yes, you can get an online sildenafil or viagra prescription in Canada, but first, you need to speak with a licensed healthcare practitioner - like the experts at Felix

Once you’ve completed a short online assessment, if your practitioner believes that sildenafil is right for you (based on your health and medical history), they’ll be able to provide a prescription.

Can I buy Minoxidil online?

In Canada, you can request Minoxidil online (without the need for a prescription), through Felix.

Felix has licensed practitioners available at your convenience to do an online assessment. Plus, Felix can deliver your medication to your door - for free.

How do I get a Minoxidil prescription?

You don’t need a prescription in order to request Minoxidil online in Canada.

Just complete a short online assessment, and a healthcare practitioner from Felix can provide Minoxidil for you, as well as ship it discreetly to your home, for free.

Is Minoxidil covered by insurance?

There is no single answer for this question, because each insurance company and coverage plan will be different. We’d suggest talking with your insurance provider about whether Minoxidil is covered by your benefits plan.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Minoxidil available over-the-counter?

Yes, Minoxidil is available over-the-counter in Canada. This means, in order to request Minoxidil online, you just need to complete a short assessment with Felix.

Our healthcare practitioners can provide Minoxidil for you, and Felix can then ship your medication discreetly to your home, at no additional cost.

Do I need an appointment to get a Minoxidil prescription in Canada?

No, there’s no need to make an appointment days or weeks in advance, or cram into busy doctor’s offices. Felix is making this process comfortable and convenient for Canadians.

Just complete an online assessment, and you can request Minoxidil from your healthcare practitioner. Felix can discreetly deliver your medication, right to your door - for free!

Can I get a Minoxidil prescription online?

Yes, you can! Felix makes this process quick and seamless for Canadians.

Just complete a short online assessment and request Minoxidil from your healthcare practitioner. They’ll be able to provide you with access to the medication.

Can I buy Finasteride online?

You must first speak with a licensed healthcare practitioner to get a prescription for Finasteride, before you can purchase the medication online.

Felix can help make this process as comfortable as possible for you. Complete an online assessment, at your convenience, and if the healthcare practitioner thinks Finasteride is right for you, they can provide a prescription.

You won’t even have to visit a pharmacy to pick it up, because Felix can deliver your medication discretely to your door, for free.

How do I get a Finasteride prescription?

In Canada, you must have a prescription from a licensed healthcare practitioner, in order to access any kind of Finasteride prescription, online or otherwise.

Felix makes it quick and seamless for you to request an online Finasteride prescription. Simply complete your online assessment, and if your healthcare practitioner believes Finasteride is the right choice for you (based on your condition and medical history), they’ll be able to write you a prescription.

‍Is Finasteride covered by insurance?

This is a question that’s better left for your insurance company, since coverage varies by company, and the package you have access to.

The good news is that if your insurance rep tells you that online Finasteride prescriptions are covered by your plan, Felix can bill your insurer directly. Plus, Felix can then ship your medication directly to your home, for free.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Felix 101
What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a prescription to certain medications but our service does not replace your primary care provider. For matters that extend beyond obtaining a prescription lifestyle medication safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about the medications you are currently using.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialist to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.

Online visits
How does the visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

I completed my online visit. Now what?

Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network.

Can I just get the treatment and skip the online visit?

No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.

Please email our Customer Support team at hello@felixforyou.ca and they will be able to assist you with the transfer.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Shipping
Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.

How much does it cost for shipping my medication?

There is currently no cost to have your medication sent to you from our Felix Pharmacy network.

What courier do you use for shipping?

Our pharmacy partners use Canada Post and/or Purolator for shipping.

What do I do if my package was returned to Felix?

We’ll contact you via email if your package is returned to us!

For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist's professional judgment.

If you require assistance with a returned package, please contact our Customer Support Team at hello@felixforyou.ca as soon as possible.

How many days do I have to notify you of an undelivered or lost package, or damaged medication?

You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.

I received an email with a tracking number but it doesn't seem to be working!

Your tracking number will be activated when the courier picks up your shipment from the pharmacy. Please allow until 6 pm the following business day, and you should then be able to see the status of your package. If the tracking number still isn’t working, please email hello@felixforyou.caand we’ll look into it.

How long will it take to get my medication?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

What happens if there isn’t anyone available for the delivery?

Depending on your province of residence and the treatment being dispensed, your Felix packages may require a signature on delivery. If this cannot be collected where necessary, your package will be available at the closest post office for pick up. Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.

When is my medication shipped?

Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.


Refill schedule (drug dependent)

  • Monthly: refill is processed approx. every 20 to 23 days
  • Every 2 months: refill is processed approx. every 50 to 53 days
  • Every 3 months: refill is processed approx. every 76 to 84 days
Will I be able to receive my medication on time during the holidays?

Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

How much does it cost to ship my treatment?

There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How and when can I update my shipping address?

Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date.

Pricing and Payment
How much is the online visit?

Felix charges a fee for the online visit, but only if and when you are approved by the healthcare practitioner. In most cases the fee is $40 but varies by treatment category. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare practitioner or pharmacist.

How much will my treatment cost?

It depends. Treatment costs vary but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your treatment before insurance, during the online visit but will only be charged once approved. Once approved, your treatment and payment will be processed within one to two days.

Keep in mind that you won’t necessarily need to pay the full price yourself. If you have insurance, Felix’s partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.

How do I change my credit card information?

Go to Billing, and you will be able to update the credit card information on file.

How much does a checkup visit cost?

The cost of the checkup visit varies by category, but in many cases there is no charge, so long as you complete your checkup visit before your current prescription expires.

Why do I see a transaction on my credit card for my denied online visit?

When you submit an online visit, we pre-authorize your credit card for the amount of the visit. When your visit is denied, we will then release that pre-authorization, however, it can take up to 3 business days for your bank to update your statement to reflect that.

Why can’t I see medication prices on the website?

While it is illegal in Canada to display market pricing for prescription medication, you will be able to see the estimated cost of medication during the online visit. The price shown is an estimation and will vary if the healthcare practitioner prescribes you a different medication, or if you have insurance or benefits coverage. All estimated prices shown during the online visit include the pharmacy fill fee based on the refill schedule of your choice.

When am I charged?

You will be charged for the online visit as soon as it is approved by the healthcare practitioner. From there, and after your prescription is activated by the pharmacy, you will be charged the medication cost for each shipment based on your chosen refill schedule. If you have provided insurance or benefits coverage details, it will be applied according to your plan.

What payment methods do you accept?

We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support

Insurance
I forgot to upload my insurance information before my first fill was charged. What can I do now?

You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future refills will be direct-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.

I didn’t have insurance when I first got my prescription, but now I have it. What do I do?

Go to Billing where you can add or update your insurance information on file.

Am I covered by my insurance?

Medication coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then ship your medications right to your door at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.

Insurance coverage for medications through Felix doesn't include the cost of your visit.

Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

I uploaded my insurance information during my online visit but still see a cost for the medication in my profile.

The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.

My insurance provider needs a physician to fill out a form before they will cover my medication costs. Can this be done through Felix?

Yes, but at the discretion of our medical team. Please email hello@felixforyou.ca to make a request and attach all applicable forms with the Patient / Plan member sections filled out and signed. If the healthcare practitioner agrees to complete the form, a $25 fee per page will apply.

Is the treatment covered by my insurance or provincial health plans?

Treatment coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the information associated with your treatment. 

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered treatments here.

British Columbia: Learn more about MSP here. Search for covered treatments here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered treatments here.

Nova Scotia: Learn more about MSI here. Search for covered treatments here.

Ontario: Learn more about OHIP+ here. Search for covered treatments here.

Prince Edward Island: Learn more about Health PEI here. Search for covered treatments here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered treatments here.

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

Prescriptions
How do I change my medication after it has been prescribed?

Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click "View details" on your prescription, and use the "Change my treatment plan" feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.

How do I apply for multiple treatments?

Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.

How long does a prescription last?

Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.

What other medications will become available via Felix?

We are planning to offer prescriptions for a variety of other everyday ailments. If you want to know when they become available, sign up for our mailing list by creating an account.

What is the pharmacy fill fee?

Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.

I already have a prescription, can I transfer it to Felix?

At this time we are not accepting external patient transfers into the Felix Pharmacy network due to capacity restrictions. We hope to have the capacity to accept your transfer soon.

I don’t want to wait to receive the backordered drug I selected, what should I do?

If your visit is still pending, we recommend you reach out to the prescribing healthcare practitioner directly as they can recommend a similar drug that isn’t backordered. If you have already been approved for a prescription for a backordered drug, a new prescription would be required to change medication. Please reach out to our support team via email at hello@felixforyou.ca or using our live chat feature.

Can I pick up my medication from my own pharmacy?

Absolutely. If you would prefer to pick up your medication from a community pharmacy of your choice instead of using free shipping through the Felix network, simply choose the “Pickup at external pharmacy” option on the checkout page of the online visit. If you would like to transfer an existing prescription to your community pharmacy, please contact hello@felixforyou.cafor assistance. Note: We cannot guarantee the prices of pharmacies outside our network.

Our Healthcare Practitioners
How do I communicate with my Felix practitioner?

Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.

What does your medical team do?

Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.

Who are the practitioners that will be reviewing my online visit?

They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).

Can I see the same Felix practitioner after my initial assessment?

You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription. 

Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.

Can you refer me to a psychiatrist or psychologist?

Felix practitioners are unable to make referrals at this time. We suggest you speak with your family doctor or local walk-in clinic.

Privacy and Security
Is this legal?

Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.

Is this safe?

Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the practitioners on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.

Is my information private and secure?

Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.

Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.

Read more on our Privacy Policy.

How is my privacy protected?

Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information. 

Can I have my medical records with Felix shared with my primary care provider?

We are happy to facilitate a relase of your medical records with Felix directly to your primary care provider. Please send a request message to hello@felixforyou.caand our clinical operations team will be happy to help.

Have more questions? We’ve got answers.
Visit Help Centre