Frequently asked questions
The first thing that you need to do, if you’re looking to request an online Famotidine prescription in Canada from Felix is to complete your online assessment.
This can be done anytime that makes sense for your schedule, day or night, and it only takes a few minutes to complete. Typically, one of our licensed healthcare practitioners will get back to your request within 24 hours of its submission.
If they believe that an online Famotidine prescription could be a beneficial part of your treatment plan, they’ll be able to provide you with a prescription for it. Felix’s pharmacy partners can even fill and ship your Famotidine medication directly (and discreetly) to your doorstep - at no extra cost to you.
Best of all, we can arrange for future Famotidine refills to be delivered automatically when you need them, so that you never have to worry about running out of your treatments. It’s just another way Felix is helping you take back control of your health and quality of life, so that you can get back to living life on your terms.
This question would be better asked to your insurance representative directly when it comes to private insurance, because every benefits package and insurance provider will offer a different set of features and options.
We’re happy to say that if you do have any coverage to get Famotidine online in Canada, Felix can bill your insurer directly to save you both the time and the trouble of managing the paperwork yourself.
The same issue arises when considering provincial health plan coverage, because what’s available in one province may not be available in others, or the eligibility criteria may be different.
We’d suggest checking your provincial health plan drug formulary to see whether online Famotidine orders are covered in your province, and what eligibility criteria needs to be met in order to apply for these benefits.
Below a certain dose, Famotidine does not require a prescription to access. For example, Pepcid, a Famotidine medication, is available over-the-counter. Above a certain dose, a prescription will be needed to access Famotidine.
Luckily, Felix is making this process as quick, accessible, and seamless as possible for patients across the country through our secure, chat-based online assessment system.
Once you’ve completed your assessment (it only takes a few minutes), one of our licensed healthcare practitioners can determine whether they think using Famotidine medications could be a beneficial part of your treatment plan.
If they do, they can not only provide you with a prescription for Famotidine, but Felix’s pharmacy partners can deliver your Famotidine (and refills) at no cost to you!
If you’ve been wondering where to buy Omeprazole in Canada, it’s time you considered Felix.
In addition to the wide range of different ailments and treatments that we offer our patients, Felix has many reasons to choose us for your online Omeprazole orders in Canada.
Convenience is one of our biggest benefits, since not only can you complete your assessment from the comfort and privacy of your own home, but we’ll have your treatments delivered directly (and discreetly) to you, at no extra charge.
This means no more afternoons sitting around crowded doctor’s offices, or standing in neverending lines at the pharmacy just to pick up your prescribed medications. Plus, we can even arrange for Omeprazole refills to be automatically delivered when you need it.
With versatile, affordable treatment options for all of our patients across Canada, and our ever-growing list of services, Felix can help you take back control of your health and happiness, so that you can get back to living life on your terms - the way it should be!
Yes, it’s safe to order Omeprazole online in Canada when you choose to go through Felix.
Our team of skilled licensed healthcare practitioners are experienced and well-versed in a wide array of conditions and ailments that they can provide guidance and treatment suggestions about.
We’re licensed to provide prescriptions for all of the medications that we offer our patients, and our pharmacy partners are certified to fill and ship essential prescriptions across Canada.
When you choose to go with Felix, you’re not only getting informed guidance and support, you’re also getting the peace of mind that every part of our services is as safe, fast, and accessible as possible.
There’s no way for Felix to answer this question generally, because every private insurance provider and benefits plan will look different from one another.
We’d suggest that you reach out to your insurance representative directly, before submitting your request to get Omeprazole online in Canada from Felix. This way, you can provide your applicable insurance information (if any) to your clinician during the assessment process.
If you do have coverage, Felix is happy to bill your insurer directly for you, so that we can save you the time and trouble of managing that part of the process yourself.
The same type of response applies to provincial health plan coverage, because every province is going to have a different list of medications that they provide coverage for, as well as eligibility criteria that must be met for each. What’s available in one province, may not be in others.
You should check to see what the benefits available and guidelines for eligibility are in your region of the country, prior to submitting your request with Felix. Depending on where you look to buy Omeprazole in Canada, you may be able to find coverage you would have otherwise overlooked.
The first step you must take in order to be able to get an Omeprazole prescription online in Canada with Felix is to complete a short online assessment, at your convenience.
Once you’ve submitted your assessment, one of our practitioners will get back to you, typically within 24 hours. If they believe that an Omeprazole prescription could be right for you, based on your health, needs, and medical history, they can provide you with one.
Then, Felix and our pharmacy partners can fill and ship your Omeprazole medications directly (and discreetly) to your doorstep, at no extra cost to you! We can even arrange for future Omeprazole refills to be delivered automatically, before you run out.
This way, you’ll always have your medications on-hand when you really need them. It’s just another way we’re helping Canadians take back control of their health and quality of life.
Felix is Canada’s premiere telehealth company, having served well over a million Canadians already with treatments they’ve used to take back control of their health.
We provide guidance, support, and treatment options for a wide variety of different conditions, with a focus on creating a personalized plan of treatment that takes your health, personal needs, wants, and medical history into account.
On top of that, with how busy the world is these days, Felix is happy to be able to provide custom-scheduled support for patients that is based around what works best for your schedule, not the physician’s.
These are just a handful of the reasons that you should choose Felix for your online Rabeprazole in Canada. We’re always growing and expanding our service offerings, so we can continue helping Canadians take back control of their health, happiness, and quality of life.
With Felix in your corner, you can get back to living life on your terms - the way it should be.
It’s safe to order Rabeprazole online in Canada when you go with Felix. Our team of licensed healthcare practitioners are skilled and experienced at helping patients manage a wide variety of ailments, so they can help you find a treatment that can be both effective and safe for you to use.
Felix’s pharmacy partners are licensed and registered to provide the same medications and treatments that you’ll find at your local pharmacy.
The only difference with Felix versus going to see your family doctor is that there’s no more waiting around in crowded rooms full of sick people, or standing in long lines at the pharmacy waiting to access your prescribed treatments.
We offer the safety and expertise you need to know you’re protected, while also giving you the freedom and convenience to get the treatments you need, from the comfort and privacy of your own home.
Felix can even arrange for future Rabeprazole refills to be delivered, before you run out. This way, you’ll always have your medications on-hand when you need them.
We can’t answer this question generally, because every insurance provider and individual benefits package will include a different set of features.
We’d recommend reaching out to your insurance rep, prior to requesting an online Rabeprazole prescription from Felix. This way, you’ll be able to give your clinician any of your applicable insurance information during your assessment.
If you are covered, Felix can even bill your insurer directly to save you the time and trouble! The same applies to future Rabeprazole refills.
In regards to provincial coverage, it’s impossible for us to answer this generally either, because each province will offer coverage for different types of medications. What’s available in one province may not be available in others.
You should look into what medications are available for coverage in your province of residence, as well as what the eligibility criteria is for that medication.
You might be able to! However, before you can access medications like Rabeprazole, you’ll need to get assessed by a licensed healthcare practitioner, who can determine whether Rabeprazole is the right choice for your treatment plan.
Felix is making this process quick, convenient, and accessible for patients across Canada through our secure, chat-based online assessment system. Just complete a short online assessment (whenever it works for you), and one of our practitioners will typically get back to you within 24 hours.
If they believe that an online Rabeprazole prescription in Canada is the right choice for you, they can provide you with one. Plus, Felix’s pharmacy partners can then fill and ship your Rabeprazole to you at no cost!
You’ll only have to pay a small assessment fee, as well as the cost of any prescribed medications. We’ll take care of everything else!
Yes, you can buy Pantoprazole online in Canada, but before you can access these medications, you’ll need to have your health and medical history reviewed by a licensed clinician - like the ones you can find at Felix!
All you have to do to get started is complete a short online assessment (at your convenience), and one of our practitioners will get back to your request as soon as possible.
Once they’ve evaluated your condition and medical history, they can determine whether Pantoprazole dosages might be a beneficial part of your treatment plan. If so, they can provide you with an online Pantoprazole prescription in Canada.
Best of all, Felix and our pharmacy partners can deliver your Pantoprazole, at no extra cost to you. We can even arrange for future Pantoprazole refills to be automatically filled and shipped to you, so that you don’t have to worry about running out of your essential medications.
It’s just another one of the many ways that Felix is helping Canadians take back control of your health and quality of life, so that you can get back to living life on your terms - the way it should be.
This question isn’t possible for Felix to answer generally, because each private insurance broker or benefits coverage plan will look different from one another.
Your best bet would be to reach out to your insurance representative ahead of making your request with Felix, so that you can provide any applicable insurance coverage information to your clinician during the assessment process.
If you do have any coverage, Felix can even bill your insurer directly for your Pantoprazole (and refills) to save you the time and trouble.
In regards to provincial health plans, what’s available in one province for coverage, may not be available in others. It will largely depend on where you live, and the guidelines set within that specific province.
When coverage is available in a province, it’s also important to remember that it will only be eligible under certain specific criteria for eligibility, so you’ll have to check your local government regulations to see what’s available in your region.
You might be eligible for an online Pantoprazole prescription in Canada with Felix, but before you’ll be able to access these types of medications, you’ll need to get assessed by a licensed clinician.
With Felix, this process is quick and seamless for patients across Canada through our secure, chat-based online assessment system. Just complete your assessment (it only takes a few minutes), and one of our practitioners will typically get back to your request within 24 hours.
If they believe that a prescription for Pantoprazole is right for you, based on your health, needs, and medical history, they’ll be able to provide you with one.
Plus, Felix’s pharmacy partners can then fill and ship your Pantoprazole, at no extra cost to you. You just need to pay your small assessment fee, as well as the cost of any prescribed medications. We’ll take care of the rest.
There are plenty of reasons why you may want to choose to order an online Lansoprazole prescription in Canada with Felix.
Our secure, chat-based assessments offer you a private way to communicate with your assigned practitioner, in a judgement-free environment, from the comfort and ease of your own home.
Felix’s pharmacy partners work with us to help ensure we’re offering affordable treatment solutions for people across Canada, whether you’re looking for a Lansoprazole prescription, or another type of treatment.
We provide free delivery on all prescriptions that are purchased through Felix’s pharmacy partners, and we can even arrange for future Lansoprazole refills to be delivered ahead of needing them.
These are just a handful of the many ways that we’re helping people across Canada take back control of your health and quality of life. This way, you can get back to living life on your terms - the way it should be.
It’s absolutely safe to order Lansoprazole online in Canada, when you choose to get your treatments from Felix.
The Felix Team is built on a foundation of expertise, experience, and accreditation. We offer treatments in a wide variety of areas. Our team of healthcare practitioners that offer uniquely valuable insights for patients experiencing those ailments.
Our pharmacy partners are licensed and registered to provide all of the medications, treatments, and testing tools we provide to our patients across Canada, and everything is delivered discreetly to your doorstep using Express Post.
Above all these reasons to trust Felix with your health, we’re constantly expanding our offerings to provide better tools, more services, and more experience, so we can continue evolving the telehealth support we’re providing Canadians.
This question would be better asked to your personal insurance representative, because every provider and package will look somewhat differently, making it impossible for us to answer this question for everyone.
The good news is that if you do have coverage to get Lansoprazole online in Canada with Felix, we can bill your insurer directly for you and save you the time and trouble.
The same issue could be said for provincial health plans, because what’s available for coverage (under certain eligibility) in one province, may not be available in others.
You should check out your local government directory of medications that are covered, so that you can determine if you may have eligibility to get some covered. This way, your assigned clinician can help provide you with more information about how to apply for this coverage using your prescriptions with Felix.
The first step towards being able to request an online prescription for Lansoprazole in Canada with Felix is to complete your online assessment.
Our secure, chat-based online assessment system is easy-to-use, and it only takes a few minutes to get started. One of our licensed healthcare practitioners will typically get back to you within 24 hours of its submission.
If they believe that Lansoprazole medications could be a beneficial part of your treatment plan, they can provide you with a prescription for it. Plus, Felix’s pharmacy partners can deliver your Lansoprazole to you at no cost! All you need to pay for is the cost of your prescribed medications, as well as a small assessment fee.
We can even arrange for future Lansoprazole refills to be delivered, before you run out! This way, you’ll always have your Lansoprazole on-hand when you need it.
If you’ve tried implementing lifestyle changes but haven’t found that it’s helped with your symptoms, it might be time to consider talking to a practitioner about whether there are online acid reflux treatments or medications that may be a more effective solution.
Felix is making this process quick and seamless for Canadians through our secure, chat-based online assessment process. It only takes a few minutes to complete, and one of our practitioners will typically respond to you within 24 hours.
With Felix in your corner, you can access the guidance and support you need to understand what lifestyle changes you could be overlooking, as well as online acid reflux treatments that could help you to take back control of your health and quality of life.
This way, you can get back to living life on your terms - the way it should be.
Yes, for most people, lifestyle changes can make a substantial difference in the severity and frequency of their flare-ups, as well as decrease their need for online acid reflux treatments or medications.
There are a few different ways that you can control your acid reflux levels naturally, which can reduce your risks of needing relief from acid reflux symptoms, antacid medications, or to request acid reflux treatments online from Felix.
Some lifestyle changes you could consider trying include:
- Making an effort to sleep on your left side
- Raising your bed up by 6-8 inches at the head only
- Quitting tobacco products
- Losing weight, if you’re considered overweight or obese
- Avoiding trigger foods
- Wearing comfortable, loose clothing that doesn’t restrict your abdomen
In the event that these lifestyle changes or over-the-counter treatments for acid reflux don’t make enough of a difference to control your symptoms, it could be time to consider talking to a practitioner.
They’ll be able to help determine the most effective course of action for your individual needs, as well as whether online acid reflux treatments may be a more effective method for controlling your symptoms.
Yes, you may be able to buy online acid reflux treatments or medications from Felix, but before you can access any kind of prescription treatments, you’ll need to get your situation evaluated by one of our licensed healthcare practitioners.
They’ll be able to help you determine the most effective and safe treatment plan for managing your acid reflux symptoms, as well as provide any necessary meds for stomach acid control that you may require.
SIDE NOTE: When considering acid reflux or heartburn remedies, it’s important to remember that the goal will be to get your stomach acid under control, in the shortest reasonable period of time (usually 4-8 weeks), without the need for long-term acid reflux treatments.
In some cases, people with a chronic diagnosis may need long-term treatments for Gastroesophageal Reflux Disease (GERD), these treatments will be evaluated periodically by your practitioner to ensure that your symptoms are managed, and your dosages are monitored.
For mild heartburn remedies, lifestyle changes are recommended as a first step. There are a number of great natural remedies for acid reflux, which medicine isn’t required for. These lifestyle adjustments could include things like:
- Quitting smoking
- Sleeping on your left side, which puts the entrance to your stomach from your esophagus at the top, making it harder for acid or food to get into your esophagus
- Avoiding foods that you know trigger symptoms
- Raising the head of your bed (JUST the head) 6-8 inches to lift your esophagus above your stomach and reduce the opportunity for anything to re-enter the esophagus from your stomach
- Losing weight to reduce abdominal pressure on your lower esophageal sphincter (LES)
- Avoiding late meals, so your body can fully digest food before you lay down to sleep
When these lifestyle changes aren’t enough to control your acid reflux, treatments like over-the-counter antacids or histamine receptor antagonists may be suggested as a first step; especially if you’re still only experiencing mild symptoms.
In some cases, when symptoms are more long-term or severe, your practitioner may suggest Proton Pump Inhibitors (PPIs) as an acid reflux treatment.
They will also likely encourage you to re-evaluate any lifestyle changes that you could still make, which could potentially reduce the severity of your need for meds for stomach acid control.
While there are many natural and pharmaceutical acid reflux treatments you can try, many patients wonder whether acid reflux can go away on its own, without using acid reflux treatments.
The answer is that yes, it may go away on its own; especially if you choose to make positive lifestyle changes (i.e., improving your diet, wearing loose clothing, avoiding late meals, etc.) that can help you avoid triggering acid reflux flare-ups.
SIDE NOTE: It’s important to note that 10-20% of the Western world is believed to have some form of acid reflux, so this is a very common condition. Many people rely on over-the-counter antacids for acid reflux, but if this becomes a daily habit, it might be time to consider alternative acid reflux treatments.
Although not everyone will experience acid reflux symptoms, some may be mild, and they may be manageable with over-the-counter acid reflux remedies, you shouldn’t let it dissuade you from seeking proper medical attention when needed.
Talking to a practitioner could offer better, more long-lasting solutions to provide you with relief from your acid reflux or GERD symptoms, without the need to take antacids daily.
Felix works hard to ensure that all the health information that we assist our patients with is always kept confidential and private.
However, it’s important to know that in some provinces, it’s a legal requirement to report any positive sexually transmitted infection (STI) results. This allows them to monitor potential outbreaks within specific regions.
When these reports are filed, they’re kept strictly confidential, so this information is only shared with the public health team. Rarely, they may reach out to you, so that they can ensure your partner(s) have been informed about your infection, for their protection.
In some cases, a public health authority or external healthcare provider may be responsible for notifying past partners who may be exposed. As a result, the partner may be able to infer who the positive individual is based on their recent sexual history. To understand our full information practices, please refer to our privacy policy.
It doesn’t take very long from the time that you receive your chlamydia test results. From the time that you submit your test to the lab, the chlamydia test results time frame is approximately 5-10 days.
Once your results have been assessed, if you receive an online chlamydia diagnosis, it will be shared with your healthcare team, so that they can guide you through next steps, as well as ensure that your partner(s) are protected from potential infection.
Anyone over the age of 18 is eligible to complete an online assessment with Felix, as long as they’re a resident of Canada and live within one of our serviceable provinces.
Felix can also assist with STI testing for patients across the country, who believe that they could be at risk for exposure to this infection or may already be infected.
SIDE NOTE: At this time, Felix isn’t providing services to patients under the age of 18. If you believe that you could be at risk of an STI, or may already be infected, be sure to contact your doctor about having a chlamydia urine test performed to determine your status.
When you choose to have Felix help you with your online chlamydia diagnosis process, there are a couple of steps that you’ll need to go through, in order to determine whether or not you have a chlamydia infection.
The first step is to complete a short online assessment with Felix, one of our practitioners will be able to determine if a chlamydia test makes sense, based on your symptoms and concerns.
They can then provide a lab requisition for this type of chlamydia testing.Once you have completed the test, it takes approximately 5-10 days for your healthcare team to receive the results, at which point, they can help you create a plan of action.
Yes, as with many treatable STIs, chlamydia symptoms can reappear again in the future, if you’re exposed to another infection.
It’s important to remember that many people with chlamydia don’t experience any symptoms, which can make it difficult to identify and easy to unintentionally spread. This is why it’s important to get tested every 3-6 months to ensure you and your partners are protected.
This is especially important if you:
- Show any symptoms
- Have more than one sexual partner
- Have anonymous sexual partners
- Have a new sexual partner that hasn’t been recently tested
- Have had Chlamydia infections before
- Are under the age of 25
- Are pregnant
The most effective ways to prevent the transmission of chlamydia infections is to always use some type of barrier method of contraception (i.e., condoms, dental dams, etc.), anytime that you perform sexual activities. This includes oral, vaginal, and anal sex.
If your partner is showing any of the symptoms of a chlamydia infection, it’s important to refrain from sexual activities until your partner has seen a practitioner and had chlamydia testing to determine if they’re positive for the infection or not.
Felix can assist you with getting an online chalmydia testing. You’ll just have to pay for the cost of the initial testing fee.
No, if you’ve received a chlamydia diagnosis, it typically won’t go away on its own. In fact, left untreated, a chlamydia infection can lead to serious long-term health complications.
It’s very important to identify chlamydia as soon as possible if you become infected, otherwise you could put yourself at risk for negative side effects, as well as potentially infect other sexual partners, if you’re unaware that you’re currently carrying the infection.
Yes, Felix can help you with Chlamydia testing online in Canada, through our secure-chat based assessment system; as long as you’re over the age of 18 and reside in one of the provinces where Felix’s services are available.
To get started requesting a Chlamydia test, complete a short online assessment at your leisure, and one of our practitioners will usually get back to your request within 24 hours.
For those that have been wondering, “how to get tested for chlamydia”, like most STIs, an online chlamydia diagnosis is determined through lab testing.
If you believe that you may have chlamydia, your practitioner may suggest a chlamydia urine test, which you can use to check if you have this infection.
You’ll have to take the test at a lab, who will then send the results of your chlamydia urine test to your healthcare team, so that they can determine the best course of action for you.
A practitioner from Felix can help you with chlamydia testing online, as well as provide guidance and support for you.
Felix always does everything we can to ensure that all of your medical information remains secure and confidential.
It is important to note, however, that cases of sexually transmitted infections (STIs), may be reported by law to the local public health authority in some provinces. This is only in the event of a positive test result.
These reports are kept strictly confidential, and they’re only shared with public health teams in an effort to prevent and monitor potential STI outbreaks.
In rare cases, the public health team may contact you directly if you receive a positive gonorrhea diagnosis, in order to ensure that you’ve informed your partner(s) about their risks of infection. To understand our full information practices, please refer to our privacy policy.
Anyone over the age of 18 is eligible to request an assessment through Felix’s secure, chat-based online platform. If your assigned practitioner believes that you can benefit from gonorrhea testing, they can provide you with access to it.
Once you’ve completed your urine self test for gonorrhea and sent it to a lab, they will then process your results and provide them to your healthcare practitioner. If you test positive for gonorrhea, your practitioner will be able to offer support and guidance on your next steps.
SIDE NOTE: Felix is currently not offering online assessments for anyone that’s under the age of 18. Due to this, if you’re beginning to experience any of the symptoms of gonorrhea and require gonorrhea testing, you should contact your practitioner for more information on the process.
Yes, you can get Gonorrhea again after it has completely cleared up.
Unfortunately for many people that have Gonorrhea, the symptoms are extremely mild or don’t present at all, meaning that they never realize that they have the STI, unless they get tested.
Getting a Gonorrhea test done periodically is a great way to give you and your partner(s) peace of mind. One of the best methods for how to test for Gonorrhea regularly is to contact Felix for a Gonorrhea test, which you can request at your convenience.
Not only can your assigned practitioner provide you with Gonorrhea testing, but they can offer you support and guidance throughout your Gonorrhea diagnosis process.
So, if you do start to experience any of the symptoms related to Gonorrhea, be sure to contact your healthcare practitioner right away.
No, gonorrhea won’t go away on its own. In fact, left alone, this STI can cause serious complications in several areas of your body, including:
- Swollen, painful joints
- Liver inflammation
- Heart valve damage
- Brain damage
Gonorrhea often has very mild symptoms or no symptoms at all, making it hard to identify gonorrhea.
This is why periodic gonorrhea testing is important, particularly for people that are sexually active. Felix can provide you with requisitions for gonorrhea tests, which you can complete at your nearest lab.
The first thing you should do is talk with your healthcare practitioner at Felix, who can provide some guidance and support as you determine the best course of action.
At this time, Felix is only offering gonorrhea testing, as well as direction and guidance for patients if they receive a positive gonorrhea diagnosis.
Our team of healthcare practitioners are always glad to answer any questions you may have, as well as provide you with directions on what your next steps should be - you can rest assured that Felix is here to support you throughout the entire process.
You won’t have to, because Felix can help you interpret the results as part of your assessment.
Your practitioner will be able to review the results of your gonorrhea test, as well as provide an online gonorrhea diagnosis for you. This way, you can begin exploring next steps with your healthcare practitioner if needed.
Yes, Felix may be able to help you with accessing requisitions for gonorrhea testing online in Canada, through our secure, chat-based assessment system!
To begin, complete a short online assessment (at your convenience), and one of our clinicians will typically get back to your request within 24 hours of its submission. If they believe that you can benefit from gonorrhea tests, they can provide you with access to them.
There are different types of gonorrhea testing that may be requested from you. The gonorrhea test from Felix is a urine test. This test for gonorrhea is rapid to complete, and will be done at a lab. Getting the results from the lab back will take approximately 5-10 business days.
It’s important to remember that all positive cases of sexually transmitted infections (STIs), will be automatically reported to the local public health authority in some provinces. This is a legal requirement that medical facilities and service providers must abide by in those areas.
When this occurs, these reports are strictly kept confidential. The purpose is to ensure that regions can monitor potential STI outbreaks in areas.
Rarely, the local public health team may contact you privately, in order to ensure that your sexual partners have been informed about potential infection. This is a standard practice to help protect everyone’s health, when it occurs it’s not meant to feel accusatory or judgemental. To understand our full information practices, please refer to our privacy policy.
Getting a Bacterial Vaginosis test from Felix is a quick, convenient, and accessible process for patients across Canada. Complete a short assessment, and if your practitioner believes BV
Once you’ve received your online BV test, you can complete it at a lab, depending on your schedule.
It will take approximately 5-10 business days for the lab to process your results and get back to your healthcare team with the results. You can click here for more information relating to what you need to know before your lab test.
Anyone over the age of 18 that requires an online assessment or STI testing can make a request through Felix’s secure, chat-based online assessment system.
You must also be a resident of Canada and live within one of the provinces that Felix services.
SIDE NOTE: Felix does not currently offer our services for patients under the age of 18. If you’re experiencing symptoms of an STI and believe you require testing, be sure to contact your healthcare practitioner, as they may be able to provide you with support.
Getting BV tests online in Canada through Felix is a quick and seamless process. To get started ordering your online vaginal infection tests, complete a short online assessment (it only takes a few minutes to complete), one of our healthcare professionals will typically respond to your request within 24 hours.
Felix’s pharmacy partners can then ship your BV rapid test directly to your doorstep, for no additional charge. This process takes approximately 5-6 business days from the time you request kits for how to test for bacterial vaginosis.
Once you receive your lab requisition and have the lab work completed, it takes approximately 5-10 business days to receive your results.
Yes, because BV is caused by a bacterial overgrowth, it can reappear again in the future.
If you begin to develop BV symptoms again in the future, please contact your healthcare practitioner for further assistance.
Yes, bacterial vaginosis is usually mild and may go away on its own. However, because BV is caused by a bacterial infection, in some cases, it would be best to chat with a healthcare practitioner, like the ones at Felix.
A bacterial vaginosis home test can help identify the presence of this bacteria, before it has a chance to grow and spread to the point of impacting your comfort. Getting a BV test can be a way to quickly help your healthcare team with your bacterial vaginosis diagnosis process.
Yes, Felix can help you access testing for bacterial vaginosis (BV), as long as you’re over the age of 18 and you reside in one of the provinces we service across Canada.
The first step towards accessing BV tests is to complete a short online assessment online, through our secure, chat-based platform. One of our practitioners will typically respond to your request within 24 hours.
If they believe that you could benefit from bacterial vaginosis tests, they can provide you with access to them.
SIDE NOTE: At this time, Felix only provides methods for how to test for bacterial vaginosis (BV), as well as support and direction on where to seek next steps.
The bacterial vaginosis (BV) diagnosis process is done through testing, in order to help identify the condition.
We’re happy to say that you can request BV tests online in Canada with Felix. Your practitioner will walk you through what you need to know about testing for bacterial vaginosis (BV).
Felix is committed to ensuring all the medical information that’s shared with us by our patients remains secure and confidential. However, in some provinces, it’s a legal requirement to report any positive STI testing results to local health authorities.
This allows them to monitor potential STI outbreaks in different regions. They may rarely contact you directly, just to ensure that your sexual partner(s) have been informed about your STI for their protection. In some cases, a public health authority or external healthcare provider may be responsible for notifying past partners who may be exposed. As a result, the partner may be able to infer who the positive individual is based on their recent sexual history. To understand our full information practices, please refer to our privacy policy.
If you have any other questions about how your health information is processed with Felix, you can feel free to contact us at hello@felixforyou.ca.
One of our friendly experts will be glad to answer any other questions you may have, so that you can continue making positive changes to improve both your health and quality of life.
Yes, STI tests in Canada do check for STIs that may present in some people as oral symptoms. However, we should note that Felix only tests for STIs, such as Chlamydia, Gonorrhea, and Trichomniasis, in your genital areas.
Many people that contract STIs won’t experience any symptoms, or the symptoms that they do experience may be so mild that they go unnoticed.
This is why it’s essential to get periodic STI testing, if you’re at risk of exposure, or you’ve experienced STIs in the past. Most practitioners recommend getting tested every at least once a year to identify any potential exposures.
The first thing that you should do if you get a positive STI test result (regardless of the STI test type you’ve taken), is to inform your sexual partner(s) about it.
This will give them an opportunity to get a test of their own, if they believe they’ve been exposed too, as well as take future precautions to prevent exposure.
The next thing you should do is get in contact with both your personal healthcare team, as well as your practitioner from Felix.
Your healthcare team will be able to suggest STI treatment options for you, while your practitioner from Felix will be able to offer support and guidance throughout the STI treatment process.
If you’re wondering, “how long do STI tests take for results to get back to me?”, the answer is usually around 5-10 business days.
Many STI lab tests don’t take long to process on their own, but many labs have a backlog of tests that will be ahead of yours in the processing queue.
It’s also essential to remember that some STIs take days or weeks to begin appearing, so you may need to wait a little while from the time of potential exposure, before you can get an accurate test result.
Yes, there are a range of different STI tests at Felix that you can request, depending which conditions you believe you could be at risk of exposure to, such as:
- Chlamydia
- Gonorrhea
- HIV
- Hepatitis B
- Hepatitis C
- Trichomoniasis
In some cases, you may benefit from requesting multiple STI tests from Felix at the same time, in order to save you additional (small) assessment fees for future requests.
Currently, urine and blood STI tests are available in Canada through Felix, which are standard methods for testing for these conditions across the country.
SIDE NOTE: At this time, we don’t provide any types of oral STI testing at Felix. If you are experiencing STI symptoms in areas other than the genitals, please seek in-person care.
Yes, for those concerned about how accurate STI tests are, you can rest assured that the STI testing provided by Felix is as reliable as they get - as long as they’re completed correctly.
It’s essential that when you’re requesting STI testing that you follow the instructions provided with it as closely as possible. Otherwise, this could impact the accuracy and reliability of the results that will come back from your STI lab test.
Thankfully, these tests are very easy-to-use, and each STI test will have clear, concise instructions on how you must prepare for and complete the test for the most reliable results.
Thankfully, STI tests are generally very accurate. Typically, these STI tests only take 5-10 days to get back to you once completed.
However, there are a couple of things to remember, such as carefully following the test instructions, otherwise it could impact the reliability of your results.
Also, while these tests themselves are very accurate, timing can have an impact on your ability to identify certain STIs. In fact, some STIs don’t show up for days or weeks after you’ve been exposed to them, if you test right away. Some timeframes to remember include:
- HIV symptoms can take between 18-90 days to begin appearing
- Chlamydia and Gonorrhea symptoms can take between 7-14 days to begin appearing
- Syphilis symptoms can take between 21-42 days to begin appearing
Depending on the type of STI you're testing for, it’s important to keep these numbers in mind, so that you can test for exposure after the necessary time for the infection to take hold. Otherwise you can trust that when completed correctly, yes, STI tests are reliable.
Many blood tests for diabetes are covered by insurance. However, whether yours will be covered will depend on a number of factors that you’ll need to keep in mind, such as:
- The province in which you live
- The type of diabetes testing that your practitioner is suggesting
- Whether you meet the eligibility criteria to have these tests covered
- The reason why these tests are being suggested for you
- Your practitioner’s assessment of medical necessity
If you have more questions about blood tests for diabetes at Felix (i.e., HbA1C, fasting glucose tests, etc.), feel free to reach out to us at hello@felixforyou.ca with your questions.
Our team of friendly experts are always happy to provide you with direction and guidance. This way, you can continue taking back control of your health and quality of life, so you can get back to living life on your terms - the way it should be.
It’s a good idea to get blood tests for diabetes done every 3-to-6 months, if you’ve already been diagnosed as prediabetic, diabetic, or you know that you’re at a high risk for diabetes due to other factors (i.e., weight, lifestyle, genetics, etc.).
This will give you and your practitioner the opportunity to monitor your ongoing blood sugar levels, so that you can ensure your treatments and management techniques are functioning effectively, and your blood sugar levels are staying relatively stable day-to-day.
Felix is happy to offer our patients periodic reminders for the purpose of getting HbA1C measurements done, as a courtesy.
This, alongside other potential blood tests for diabetes, will help give your practitioner the clearest understanding of your individual condition, so that they can suggest personalized blood sugar treatment and management suggestions.
The normal range for blood tests results using the HbA1C measurement system is 6.0 mmol/L or lower.
SIDE NOTE: It’s important to remember that while high blood sugar levels are always a concern with diabetic or prediabetic patients, severely low blood sugar levels can be just as dangerous.
Anything below 5.0 mmol/L is considered to be low HbA1C levels, which may need to be addressed through low blood sugar management techniques, such as improving dietary habits, etc.
Unlike many blood tests, which only give you an estimate of your current or recent blood sugar levels, HbA1C blood test measurements look at an average from a much longer period of time - 3 months.
This larger picture gives your practitioner the opportunity to evaluate things like your current blood sugars vs your average regular blood sugar levels, as well as help create a better image of how much your blood sugars fluctuate.
Together with other blood tests for diabetes diagnosis, using HbA1C for glucose testing can help your practitioner gauge how severe your prediabetes or diabetes may be, as well as create the most effective long-term management plan to fit your needs.
A fasting glucose test is similar to the meaning behind HbA1C blood tests, which is to help provide a clear diagnosis for diabetes; although fasting glucose tests measure blood sugar levels over a much shorter period of time than HbA1C test measurements.
Fasting glucose tests are taken by measuring your blood sugar levels after you haven’t eaten or drank anything (other than water), for at least 8 hours.
The results from the fasting glucose test can help your practitioner gain a clearer insight into your current blood sugar levels, in order to provide an effective management plan for you. You can calculate results from fasting glucose tests by using this range:
- Less than 6.0 mmol/L = normal
- 6.1 to 6.9 mmol/L = prediabetic
- 7.0 mmol/L and above = diabetic
Anything above 7.0 mmol/L is considered high blood sugar levels and could lead to you receiving a diagnosis for diabetes.
Although your lab testing tracks several key metabolic markers, healthcare practitioners use HbA1C as a blood test for diabetes diagnoses, which is why HbA1C tests are so important and often suggested for patients believed to be prediabetic or diabetic. In some cases, you may hear these referred to as glycated hemoglobin tests or simply A1C tests.
The specific purpose of HbA1C blood tests is to check your average blood sugar levels over the last 3 months, through interpreting your HbA1C results. Your practitioner may suggest HbA1C for glucose (blood sugar) testing, in order to provide you with a clear diagnosis and be able to create an efficient management plan for you.
The results of your test can be held against standard HbA1C measurements to determine the stability and strength of your ongoing blood sugar levels. The HbA1C calculator shows that A1C levels range from:
- 5.9 mmol/L or less = normal (or low HbA1c levels)
- Between 6.0 mmol/L to 6.4 mmol/L = prediabetic levels
- Above 6.5 mmol/L = diabetic (high HbA1c levels)
Anything above 6.5 mmol/L is considered high HbA1C levels. Left uncontrolled and unmonitored, this is what a dangerous level of A1C can look like.
Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia and in some cases, be a permanent resident or citizen of Canada. Patients are required to be in Canada while receiving care.
This is a question that’s best left for your insurance provider, since they’ll know all the details of your specific coverage package.
The good news is that if your insurer does cover ZONNIC online in Canada, Felix can bill your insurer directly. Plus, we can then ship your medication to your home, at no extra cost!
It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.
Felix can help you with prediabetes management and treatment plans for type 2 diabetes to support your health.
Our team will be happy to help guide you through lifestyle adjustments that will help you build better daily habits.
We can arrange for routine lab testing to be performed, as well. This makes it easy for you to stay on top of monitoring your condition, and to take action right away, if changes do start to occur.
In addition to creating a personalized type 2 diabetes treatment plan for you, and providing guidance on lifestyle changes that you can make, there are a few other ways that Felix can support you.
Our team of diabetes-informed practitioners are always here to provide you with any information that you may need, so that you stay well informed about your health and well-being.
We’ll also help arrange for regular lab testing for you, so we can keep an eye on your A1C levels to ensure they remain stable and at safe levels.
Gestational diabetes and neonatal diabetes are two other diabetes that require specialized care.
Felix doesn’t offer gestational or neonatal diabetes treatments through our online healthcare platform. Felix only offers care for type 2 diabetes, and prediabetes, at this time.
If you believe that you require care for neonatal or gestational diabetes, you should consider contacting an endocrinologist, a diabetes specialist who can provide you with the necessary support and guidance to safely control these two types of diabetes.
Latent Autoimmune Diabetes (LADA) and Maturity Onset Diabetes of the Young (MODY) are two of these types of diabetes that require specialized care and support.
Felix does not provide LADA or MODY diabetes care through our online services. We focus on prediabetes, type 2 diabetes.
If you require diabetes care for LADA or MODY, you may need to contact an endocrinologist, who can provide more specialized information and guidance relating to these two conditions.
It’s good to remember when discussing prediabetes in Canada that over 6 million Canadians are currently dealing with prediabetes management.
With that in mind, the primary goal with prediabetes treatment or management is to prevent it from becoming type 2 diabetes. This is done by taking steps to manage blood sugar levels, as well as lifestyle changes that can reduce the likelihood of type 2 diabetes occurring.
Although these steps can help slow or even halt the progression of type 2 diabetes in some patients, approximately 25% of people with prediabetes develop into type 2 diabetes within 5 years.
The length of time it takes prediabetes to develop into type 2 diabetes will vary from person to person, depending on a large number of factors (i.e., genetics, age, weight, diet, etc.), which is why it’s important to speak to an online diabetes informed practitioner as soon as you start to show signs of the condition presenting.
Like hyperglycemia, let’s discuss some of the causes of low blood sugar (hypoglycemia), before we dive into the signs of hypoglycemia.
Low blood sugars can be caused by:
- Performing more exercise than usual
- Not eating enough
- Waiting too long between meals
- Taking too much of certain medications
- Drinking alcohol
These causes of low blood sugar may then lead to signs that are recognizable, which you can use as a sign that your blood sugar is below normal levels, such as:
- Shaky or lightheaded
- Confusion
- Inability to concentrate
- Feeling weak or tired
- Numbness or tingling on your tongue or lips
- Sweating
- Headaches
- Increased hunger
- Feeling anxious or irritable
- Nervousness
- Nausea
- Disorientation
- Loss of consciousness
- Seizures
If you start to experience any of the signs of low blood sugar, you should contact your practitioner right away, so they can suggest methods to improve your blood sugar management.
Before we dive into the signs that your blood sugar may be too high (also called hyperglycemia), it’s important to remember that with type 2 diabetes, high blood sugar may be the result of food, exercise, and medication levels not being well-balanced.
Improving your diet to eat more well-balanced meals with lots of vitamins, minerals, and healthy proteins, exercising more frequently or for longer periods of time, and having a practitioner overseeing your prediabetes or type 2 diabetes treatment plan can help maintain stable, safe blood sugar levels.
In regards to signs that your blood sugar is too high, these may appear both as mild or severe symptoms, depending on how high your blood sugars are, and how your body reacts individually to this. These signs of high blood sugar could include:
- Increased thirst
- More frequent urination
- Unexplained weight loss
- Fatigue or weakness
- Blurred vision
- Lightheadedness
- Dry, hot, or flushed skin
- Restlessness
- Drowsiness
- Rapid heartbeat
- Weak pulse
- Loss of appetite
- Stomach pain
- Vomiting
Should any of these signs of high blood pressure appear, you should let your practitioner know, so that they can suggest appropriate measures to better manage your blood sugar levels.
It’s important before we discuss treatment plans for prediabetes that taking a proactive approach to metabolic health is the main goal.
Once it’s been identified that you’re prediabetic or diabetic, your healthcare practitioner can create a personalized plan for you, which may involve treatment resources, including lifestyle changes that can benefit your health.
The most recommended lifestyle changes in these scenarios include things like:
- Losing weight
- Improving your diet
- Increasing the amount of exercise you get regularly
- Getting full, restful nights’ sleeps
- Managing your stress levels
- Quitting smoking
If you’re curious about whether your private insurance company offers coverage to get diabetes care online in Canada, you should reach out to your insurance representative directly to discuss whether your current benefits include treatment resources for type 2 diabetes.
The good news is that if you do have coverage, Felix can bill your insurer directly to save you the time and trouble of having to process the submission yourself.
In regards to provincial coverage, this will vary from province to province across Canada. While one province may offer coverage to get online diabetes care, many others may not provide any.
All of the coverage available through provincial health plans is also subject to strict eligibility criteria, so you’ll need to check your specific province’s coverage guidelines to see whether coverage is available and what eligibility requirements need to be met.
When you choose to go through Felix for your online diabetes care, there are a few different ways that your assigned health practitioner may help you identify the best treatment plan for you.
In addition to completing your assessment with Felix to provide all the necessary medical information to your practitioner, this could also involve:
- Have labwork (blood tests) done to check blood sugar levels
- Discussing your diagnosis with your practitioner, as well as talking about different type 2 diabetes or prediabetes treatment plans including lifestyle modifications that may benefit you
- Having follow-ups with your practitioner, so that they can provide you with ongoing support and guidance
SIDE NOTE: We want to note here that Felix does not offer care for type 1 diabetes. We currently offer care for prediabetes, and type 2 diabetes.
A great and seamless way to access diabetes care online in Canada is to start your assessment process with Felix today!
It only takes a few minutes to fill out your questionnaire, and one of our licensed healthcare practitioners will usually get back to you within 24 hours with a response. From there, they can evaluate your needs for prediabetes or diabetes management.
Once they’ve taken a look at your current needs, as well as evaluated your health and medical history, they can suggest diabetes or prediabetes treatment plans.
Plus, our pharmacy partners can get your treatment resources delivered directly (and discreetly) to your home, at no additional cost to you!
You may be able to buy Rybelsus online in Canada, but before you can access online medications like Rybelsus through Felix, you’ll need to complete a short online assessment.
Felix is making this process as quick and seamless as possible for Canadians through our secure, chat-based assessment system. It only takes a few minutes to get started, and one of our practitioners will usually respond to your request within 24 hours.
Plus, our pharmacy partners at Felix can deliver your prescription for Rybelsus in Canada, at no additional cost to you! You’ll only have to pay a small assessment fee, as well as the cost of any prescribed medications.
We’re always happy to arrange Rybelsus refills for you as well, so that you never need to worry about running out of your essential medications. It’s just another way that Felix is helping you take back control of your health and well-being, so you can get back to living life on your terms - the way it should be.
Technically, because the brand name for semaglutide is Rybelsus, there are no other names that Rybelsus pills are sold under.
There are some other medications that you can find that contain semaglutide like Rybelsus tablets, but these are not and should not be treated the same as Rybelsus.
Many semaglutide medications are indicated for use as part of treatment plans that don’t involve diabetes or blood sugar management, so they should not be considered interchangeable alternatives.
There’s no way of answering whether Rybelsus is covered by your individual private insurance benefits, because each package and provider will include different types of coverage.
Your best bet would be to contact your insurance rep, prior to requesting to buy Rybelsus from Felix online in Canada, because if you do have coverage, Felix will be happy to bill your insurer directly to save you the trouble.
If you’re interested in learning whether Rybelsus is covered by OHIP or other provincial health plans, it will depend on which province you live in within Canada, and whether your current province of residence offers any type of coverage for a Rybelsus prescription.
As an example, OHIP may cover Rybelsus pills (and refills), but only under certain specific criteria for eligibility. If you live in Ontario and want to learn more about getting Rybelsus through OHIP, click here to see whether you could be eligible for this type of coverage.
The first step towards being able to get a Rybelsus prescription online in Canada is to complete a short online assessment (at your convenience).
Once you submit your assessment, one of our practitioners will typically get back to your request within 24 hours. If they believe that Rybelsus pills from Felix are a good option for your diabetes treatment plan, alongside a healthy diet and exercise, they can provide you with a prescription for it.
Best of all, Felix can deliver Rybelsus in Canada at no additional cost to you, apart from the cost of your prescribed medications. We can even arrange Rybelsus refills to be shipped to you before you run out, so you’ll always have your Rybelsus medications when you need them.
You may be able to buy Onglyza online in Canada with Felix, but before you can access these types of medications, you’ll have to get evaluated by a licensed healthcare practitioner - like those at Felix!
Felix is making this process seamless, accessible, and convenient for Canadians through our secure, chat-based online assessment system. It only takes a few minutes to get started, and one of our clinicians will typically get back to you within 24 hours with a response.
If they think that a prescription for Onglyza pills could be right for you, based on your health and medical history, they can provide you with a prescription. Then, if you’d like, Felix can ship your Onglyza medications directly (and discreetly) to your chosen address, for no additional fee!
Plus, we can even arrange Onglyza prescription refills to be delivered to you, before you run out. This way, you’ll never have to worry about having the medications that you need, when you need them.
It’s important to remember that both Onglyza and saxagliptin contain the exact same ingredients, they’re just sold under different names.
The generic name for Onglyza is saxagliptin, while the brand name for saxagliptin is Onglyza. Apart from their names, the medications function the same way.
Unfortunately, there’s really no way for Felix to know if Onglyza is covered by your private insurance coverage, because every package and provider will offer different types of benefits.
Your best bet would be to reach out to your insurance representative directly, ahead of submitting your request for Onglyza with Felix. This way, you can provide any applicable insurance information to your assigned clinician during your assessment.
If you do have coverage, Felix can bill your insurer directly, and arrange for Onglyza (and refills in the future) to be delivered directly to your home in Canada, at no additional cost to you.
In regards to provincial healthcare coverage, the answer to whether you may be able to seek coverage through the government will vary from province to province. What’s available to cover Onglyza from OHIP for instance, may not be available from other provinces.
As an example, if you’d like to explore whether OHIP may cover Onglyza prescriptions online in Canada for you, simply click here to explore potential eligibility in Ontario.
Before you’ll be able to get an online Onglyza prescription from Felix, you’ll need to get assessed by a licensed clinician, like those that you can access through our secure, chat-based online system.
Just complete your short online assessment (at your leisure), and one of our clinicians will respond to your request as soon as possible (usually within 24 hours).
If they think that taking Onglyza dosages could be a beneficial part of your treatment plan, alongside a healthy diet and regular exercise, they can provide you with an online Onglyza prescription in Canada.
Plus, Felix can not only deliver your Onglyza dosages directly to your doorstep (for no additional cost), but we can also arrange future Onglyza refills to be automatically delivered to you, before you run out.
It’s just another one of the ways that Felix is helping you take back control of your health and happiness, so you can get back to living life on your terms - the way it should be.
You may be able to buy Invokana online in Canada, but before you can access these types of medications, you’ll need to be evaluated by a licensed healthcare practitioner - like those you can find at Felix.
To request a prescription for Invokana with Felix, take a few minutes to fill out your online assessment, and one of our practitioners will typically get back to your request within 24 hours of its submission.
If they believe that buying Invokana online in Canada is the right treatment option for you, based on your health and medical history, they can provide you with an Invokana prescription.
Plus, Felix can deliver Invokana in Canada at no extra cost to you. All you need to pay for is a small assessment fee, as well as the cost of any prescribed medication. We can even arrange future Invokana refills to be delivered before you run out, so you never have to worry about having your essential medications when you need them!
Invokana is actually the brand name for this medication, so it isn’t sold under any other names.
The generic name for Invokana is canagliflozin, which may be sold under other names than Invokana in other countries, but this is the only brand name currently available in Canada.
There’s really no way for us to be able to answer this question generally, because every private insurance provider and insurance package will look somewhat differently.
Your best bet would be to contact your insurance representative directly, prior to making your request with Felix. If they cover the cost of Invokana in Canada (or part of it), Felix can bill your insurer directly to save you the trouble and the time!
When it comes to specific provincial health plans (i.e., OHIP, etc.), Invokana may be available for coverage, but it will vary from province to province. This means, you’ll need to check your province of residents to see whether they cover medications like Invokana.
As an example, OHIP may cover Invokana under certain specific eligibility criteria. If you’d like to learn more about whether you could be eligible for OHIP covered Invokana prescriptions in Ontario, click here for more info.
Before you’ll be able to get a prescription for Invokana from Felix in Canada, you’ll need to be evaluated by one of our licensed clinicians.
Thankfully, Felix is making this process accessible, convenient, and seamless for Canadians through our secure, chat-based online assessment system. To get started, all you need to do is complete your assessment, whenever it makes the most sense for you.
One of our clinicians will review your request, usually within 24 hours, and if they think that Invokana could be right for you, as part of your treatment plan alongside diet and exercise, they can provide you with an online Invokana prescription.
You can even have Felix’s pharmacy partners fill and deliver your Invokana in Canada, at no additional cost to you! We can even arrange for refills of Invokana to be automatically delivered to you, before you run out.
Regardless of which of our treatments you’re requesting (i.e., Invokana), Felix is committed to helping you take back control of your health and well-being, so you can get back to living life on your terms.
You may be eligible to buy Janumet online in Canada, but before you’ll be able to do this, you’ll need an online Janumet prescription from Felix to ensure that this medication is right for you (based on your health, individual needs, and medical history).
With Felix, requesting Janumet is a quick, seamless, and accessible process for all Canadians, through our secure, chat-based online assessment system. Complete your short assessment (at your convenience), and one of our clinicians will get back to your request, usually within 24 hours.
We can even arrange to have Felix’s pharmacy partners fill and deliver your Janumet in Canada at no additional cost to you! You only need to pay a small assessment fee, as well as the cost of any prescribed medications.
Plus, Felix can arrange for future Janumet refills to be delivered directly to your doorstep, before you run out. This way, you’ll always have Janumet for your diabetes treatments when you need them.
Janumet is actually the brand name for Sitagliptin (the generic name for one of the ingredients in this medication) and Metformin (the other main active ingredient).
You may see other medications sold that include the ingredients Sitagliptin or Metformin, but these aren’t connected to Janumet.
It’s impossible for Felix to answer if Janumet prescriptions will be accepted by your current provider or plan, because each company and package will look different from one another.
We’d suggest reaching out to your insurance rep directly, prior to making your request for medications like Janumet from Felix. This way, they can provide you with any applicable insurance coverage you have, and you can give this to your practitioner during the assessment process.
The same could be said for provincial health plans like OHIP for Janumet prescriptions. It will vary province by province, and what’s available in one region of the country, may not be available in others.
As an example, if you’d like to explore whether you may be eligible for Janumet through OHIP specifically, you can click here to explore potential eligibility opportunities to take advantage of provincial coverage.
Before you can get a Janumet prescription online in Canada from Felix, you’ll need to get evaluated by a licensed healthcare practitioner, who can determine whether Janumet could be the right treatment option for you, based on your health and medical history.
To get started, you just need to complete an online assessment. If your assigned practitioner believes that Janumet could be a beneficial part of your treatment plan, alongside diet and exercise, they can provide you with an online Janumet prescription in Canada.
Best of all, our pharmacy partners can then deliver your Janumet in Canada at no extra cost to you, apart from your small assessment fee and prescribed medications.
Don’t want to forget to refill your Janumet medications? Not to worry, because we can arrange automatic Janumet refills to be delivered directly to you, ahead of needing them. That way, you’ll never have to worry about running out of Janumet for your diabetes treatments.
You may be able to buy Glumetza online in Canada, but before you can request these types of medications, you’ll have to get assessed by a licensed healthcare practitioner, like those at Felix.
Felix makes this process quick, seamless, and accessible for Canadians through our secure, chat-based online assessment platform. Just fill out your assessment (at your convenience), and if your assigned practitioner believes that a Glumetza prescription could be right for you, they can provide you with one.
Then, if you’d like, Felix’s pharmacy partners can fill and deliver your Glumetza in Canada, at no additional cost to you! You’ll only need to pay a small assessment fee, as well as any prescriptions that are offered to you by your assigned clinician.
Worried about forgetting to renew your Glumetza to get refills, before you run out? Not to worry, because we can automatically arrange for future Glumetza refills to be delivered directly to your chosen address ahead of needing them. This way, you’ll always have your medications when you need them.
It’s just another one of the ways that Felix is helping Canadians access essential medications and treatments from the comfort and privacy of their own homes, so you can take control of your health and happiness, and get back to living life on your terms - the way it should be.
Technically, the generic name for Glumetza is Metformin hydrochloride, but Glumetza is actually the brand name for this medication.
Both the brand name and generic name for Glumetza will contain the same active ingredients.
There’s really no way for Felix to know if Glumetza is covered by your existing insurance provider or benefits package, as each one will be somewhat different. Your best solution would be to reach out to your insurance representative directly, before making your request with Felix.
This way, you can provide any applicable insurance coverage information to your assigned practitioner during the assessment process. Felix can even bill your insurer directly to save you the time and trouble.
When it comes to provincial health coverage, this will vary widely from one province to another. Although you may or may not find that some areas offer eligibility to get Glumetza (i.e., OHIP), this doesn’t mean that other provinces will offer the same types of coverage.
As an example, if you’re curious about whether OHIP covers Glumetza medications, you can click here for more information about potential eligibility.
The first thing that you’ll need to do to get an online Glumetza prescription in Canada from Felix is to complete a short online assessment, whenever it makes sense for you based on your schedule - not the practitioner’s.
One of our clinicians will typically get back to your request within 24 hours of its submission, and if they think that a Glumetza prescription could be right for you, based on your health and medical history, they can provide you with one.
Then, if you buy Glumetza online from Felix and our pharmacy partners, we’ll prepare and ship your Glumetza in Canada, at no additional cost to you! You just have to pay a small assessment fee, as well as the cost of any prescribed medications.
Felix can even arrange for future Glumetza refills to be delivered to you, before you run out. This way, you’ll never have to worry about having your Glumetza refills ready for you when you need them.
You may be able to buy Rosuvastatin online in Canada, but you’ll need to get your situation reviewed by a licensed healthcare practitioner - like those you can find at Felix!
With Felix, you can get Rosuvastatin online in Canada from the comfort and privacy of your own home. The first step to get started is to complete a short online assessment, and one of our practitioners will typically get back to you with a response within 24 hours.
If they believe that a prescription for Rosuvastatin is right for you, based on your health, needs, and medical history, they can provide you with a prescription for one. Plus, you can get free delivery on Rosuvastatin through Felix’s pharmacy partners.
We can even arrange for refills of Rosuvastatin prescriptions to be delivered before you run out. And all of our medication deliveries (including Rosuvastatin) cost you no additional charge! It’s just another of the ways we’re helping Canadians take back control of their health and happiness.
There’s really no way to answer this question generally, because each insurance provider and individual benefits package will look a little differently from one another. You should contact your insurance rep directly to ask them whether you have coverage to buy Rosuvastatin online in Canada.
If you do, Felix can bill your insurer directly and then our pharmacy partners can deliver your Rosuvastatin to you at no additional cost, apart from your prescribed medications. We can even arrange for refills of Rosuvastatin to be delivered before you run out, so you always have your medications when you need them.
It’s important to note here that private insurance companies will not cover the small assessment fee. This is due to the fact that our secure, online assessments are considered an asynchronous service.
You might be able to get a Rosuvastatin prescription online in Canada through Felix, but before you can access this type of medication, you’ll need to get your situation evaluated by a licensed clinician.
All you need to do to get started is complete a short online assessment (at your leisure), and if they believe Rosuvastatin could be right for you, based on your health and medical history, they can provide you with a prescription for it.
Plus, Felix can deliver Rosuvastatin in Canada directly (and discreetly) to your doorstep, and you can get your Rosuvastatin shipped at no additional cost! You just need to pay a small assessment fee, as well as the cost of your Rosuvastatin prescription medications.
You may be able to buy Atorvastatin online in Canada, but before you can access medications like Atorvastatin, you’ll need a prescription from a licensed clinician - like the ones at Felix.
With Felix, to buy Atorvastatin online in Canada, your process starts with a short, accessible assessment online that only takes a few minutes to complete and can be done anytime that works for you.
Once your assigned practitioner has a chance to review your assessment, they’ll be able to tell you whether they think a prescription for Atorvastatin makes sense for you, based on your health and medical history.
If so, you can choose to buy Atorvastatin online with Felix’s pharmacy partners, who can fill and deliver your Atorvastatin at no extra cost. We can also arrange for future Atorvastatin refills to be delivered automatically, so you always have your cholesterol medication when you need it.
This is a question that would be better asked to your insurance representative directly, since they will have all the applicable information about what coverage they provide, as well as what your specific benefits package includes.
If you do have coverage, Felix can bill your insurer directly, to save you some time and trouble, as well as deliver your Atorvastatin to you at no additional cost (apart from your prescribed medications).
It’s important to note that insurance companies will not cover the cost of your assessment, as our secure, chat-based online assessments are considered an asynchronous service.
Felix 101
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Online visits
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network.
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Shipping
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.
There is currently no cost to have your medication sent to you from our Felix Pharmacy network.
We’ll contact you via email if your package is returned to us!
For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist's professional judgment.
If you require assistance with a returned package, please contact our Customer Support Team at hello@felixforyou.ca as soon as possible.
You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.
Your tracking number will be activated when the courier picks up your shipment from the pharmacy. Please allow until 6 pm the following business day, and you should then be able to see the status of your package. If the tracking number still isn’t working, please email hello@felixforyou.caand we’ll look into it.
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Depending on your province of residence and the treatment being dispensed, your Felix packages may require a signature on delivery. If this cannot be collected where necessary, your package will be available at the closest post office for pick up. Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.
Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.
Refill schedule (drug dependent)
- Monthly: refill is processed approx. every 20 to 23 days
- Every 2 months: refill is processed approx. every 50 to 53 days
- Every 3 months: refill is processed approx. every 76 to 84 days
Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season.
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
A signature upon delivery may be required.
Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date.
Our pharmacy partners use Canada Post and/or Purolator for shipping.
Because we work with multiple delivery partners, your shipments won’t be affected by the Canada Post Strike. We are working to ensure that your medication will be processed and shipped according to schedule. Learn more about how to navigate the service disruption here.
Pricing and Payment
Felix charges a fee for the online visit. In most cases the fee is $40 but varies by treatment category. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare practitioner or pharmacist.
It depends. Treatment costs vary but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your treatment before insurance, during the online visit but will only be charged once approved. Once approved, your treatment and payment will be processed within one to two days.
Keep in mind that you won’t necessarily need to pay the full price yourself. If you have insurance, Felix’s partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.
Go to Billing, and you will be able to update the credit card information on file.
The cost of the checkup visit varies by category, but in many cases there is no charge, so long as you complete your checkup visit before your current prescription expires.
When you submit an online visit, we pre-authorize your credit card for the amount of the visit. When your visit is denied, we will then release that pre-authorization, however, it can take up to 3 business days for your bank to update your statement to reflect that.
While it is illegal in Canada to display market pricing for prescription medication, you will be able to see the estimated cost of medication during the online visit. The price shown is an estimation and will vary if the healthcare practitioner prescribes you a different medication, or if you have insurance or benefits coverage. All estimated prices shown during the online visit include the pharmacy fill fee based on the refill schedule of your choice.
We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support
Insurance
You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future refills will be direct-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.
Go to Billing where you can add or update your insurance information on file.
Medication coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then ship your medications right to your door at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.
Insurance coverage for medications through Felix doesn't include the cost of your visit.
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.
The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
Yes, but at the discretion of our medical team. Please email hello@felixforyou.ca to make a request and attach all applicable forms with the Patient / Plan member sections filled out and signed. If the healthcare practitioner agrees to complete the form, a $25 fee per page will apply.
Treatment coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the information associated with your treatment.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered treatments here.
British Columbia: Learn more about MSP here. Search for covered treatments here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered treatments here.
Nova Scotia: Learn more about MSI here. Search for covered treatments here.
Ontario: Learn more about OHIP+ here. Search for covered treatments here.
Prince Edward Island: Learn more about Health PEI here. Search for covered treatments here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered treatments here.
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
Prescriptions
Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click "View details" on your prescription, and use the "Change my treatment plan" feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.
Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.
Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.
We are planning to offer prescriptions for a variety of other everyday ailments. If you want to know when they become available, sign up for our mailing list by creating an account.
Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.
At this time we are not accepting external patient transfers into the Felix Pharmacy network due to capacity restrictions. We hope to have the capacity to accept your transfer soon.
If your visit is still pending, we recommend you reach out to the prescribing healthcare practitioner directly as they can recommend a similar drug that isn’t backordered. If you have already been approved for a prescription for a backordered drug, a new prescription would be required to change medication. Please reach out to our support team via email at hello@felixforyou.ca or using our live chat feature.
Absolutely. If you would prefer to pick up your medication from a community pharmacy of your choice instead of using free shipping through the Felix network, simply choose the “Pickup at external pharmacy” option on the checkout page of the online visit. If you would like to transfer an existing prescription to your community pharmacy, please contact hello@felixforyou.cafor assistance. Note: We cannot guarantee the prices of pharmacies outside our network.
Our Healthcare Practitioners
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
Felix practitioners are unable to make referrals at this time. We suggest you speak with your family doctor or local walk-in clinic.
Privacy and Security
Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.
Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the practitioners on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.
Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.
Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.
Read more on our Privacy Policy.
Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information.
We are happy to facilitate a relase of your medical records with Felix directly to your primary care provider. Please send a request message to hello@felixforyou.caand our clinical operations team will be happy to help.