Frequently asked questions

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Who is eligible for Felix's Diabetes Care program?

Patients must either reside in Ontario, Manitoba, Saskatchewan, Alberta, or British Columbia and in some cases, be a permanent resident or citizen of Canada. Patients are required to be in Canada while receiving care.

Is ZONNIC covered by insurance in Canada?

This is a question that’s best left for your insurance provider, since they’ll know all the details of your specific coverage package.

The good news is that if your insurer does cover ZONNIC online in Canada, Felix can bill your insurer directly. Plus, we can then ship your medication to your home, at no extra cost!

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

What’s included in Felix’s diabetes care services?

Felix can help you with prediabetes management and treatment plans for type 2 diabetes to support your health.

Our team will be happy to help guide you through lifestyle adjustments that will help you build better daily habits.

We can arrange for routine lab testing to be performed, as well. This makes it easy for you to stay on top of monitoring your condition, and to take action right away, if changes do start to occur.

Does Felix offer support for managing diabetes symptoms?

In addition to creating a personalized type 2 diabetes treatment plan for you, and providing guidance on lifestyle changes that you can make, there are a few other ways that Felix can support you.

Our team of diabetes-informed practitioners are always here to provide you with any information that you may need, so that you stay well informed about your health and well-being.

We’ll also help arrange for regular lab testing for you, so we can keep an eye on your A1C levels to ensure they remain stable and at safe levels.

Can I get treatment for gestational or neonatal diabetes through Felix?

Gestational diabetes and neonatal diabetes are two other diabetes that require specialized care.

Felix doesn’t offer gestational or neonatal diabetes treatments through our online healthcare platform. Felix only offers care for type 2 diabetes, and prediabetes, at this time.

If you believe that you require care for neonatal or gestational diabetes, you should consider contacting an endocrinologist, a diabetes specialist who can provide you with the necessary support and guidance to safely control these two types of diabetes.

Does Felix offer support for different types of diabetes, like MODY or LADA?

Latent Autoimmune Diabetes (LADA) and Maturity Onset Diabetes of the Young (MODY) are two of these types of diabetes that require specialized care and support.

Felix does not provide LADA or MODY diabetes care through our online services. We focus on prediabetes, type 2 diabetes.

If you require diabetes care for LADA or MODY, you may need to contact an endocrinologist, who can provide more specialized information and guidance relating to these two conditions.

How long does it take for prediabetes to turn into diabetes?

It’s good to remember when discussing prediabetes in Canada that over 6 million Canadians are currently dealing with prediabetes management.

With that in mind, the primary goal with prediabetes treatment or management is to prevent it from becoming type 2 diabetes. This is done by taking steps to manage blood sugar levels, as well as lifestyle changes that can reduce the likelihood of type 2 diabetes occurring.

Although these steps can help slow or even halt the progression of type 2 diabetes in some patients, approximately 25% of people with prediabetes develop into type 2 diabetes within 5 years.

The length of time it takes prediabetes to develop into type 2 diabetes will vary from person to person, depending on a large number of factors (i.e., genetics, age, weight, diet, etc.), which is why it’s important to speak to an online diabetes informed practitioner as soon as you start to show signs of the condition presenting.

What are signs that your blood sugar is too low?

Like hyperglycemia, let’s discuss some of the causes of low blood sugar (hypoglycemia), before we dive into the signs of hypoglycemia.

Low blood sugars can be caused by:

  • Performing more exercise than usual
  • Not eating enough
  • Waiting too long between meals
  • Taking too much of certain medications
  • Drinking alcohol

These causes of low blood sugar may then lead to signs that are recognizable, which you can use as a sign that your blood sugar is below normal levels, such as:

  • Shaky or lightheaded
  • Confusion
  • Inability to concentrate
  • Feeling weak or tired
  • Numbness or tingling on your tongue or lips
  • Sweating
  • Headaches
  • Increased hunger
  • Feeling anxious or irritable
  • Nervousness
  • Nausea
  • Disorientation
  • Loss of consciousness
  • Seizures

If you start to experience any of the signs of low blood sugar, you should contact your practitioner right away, so they can suggest methods to improve your blood sugar management.

What are signs that your blood sugar is too high?

Before we dive into the signs that your blood sugar may be too high (also called hyperglycemia), it’s important to remember that with type 2 diabetes, high blood sugar may be the result of food, exercise, and medication levels not being well-balanced.

Improving your diet to eat more well-balanced meals with lots of vitamins, minerals, and healthy proteins, exercising more frequently or for longer periods of time, and having a practitioner overseeing your prediabetes or type 2 diabetes treatment plan can help maintain stable, safe blood sugar levels.

In regards to signs that your blood sugar is too high, these may appear both as mild or severe symptoms, depending on how high your blood sugars are, and how your body reacts individually to this. These signs of high blood sugar could include:

  • Increased thirst
  • More frequent urination
  • Unexplained weight loss
  • Fatigue or weakness
  • Blurred vision
  • Lightheadedness
  • Dry, hot, or flushed skin
  • Restlessness
  • Drowsiness
  • Rapid heartbeat
  • Weak pulse
  • Loss of appetite
  • Stomach pain
  • Vomiting

Should any of these signs of high blood pressure appear, you should let your practitioner know, so that they can suggest appropriate measures to better manage your blood sugar levels.

Do doctors offer treatment plans for prediabetes?

It’s important before we discuss treatment plans for prediabetes that taking a proactive approach to metabolic health is the main goal.

Once it’s been identified that you’re prediabetic or diabetic, your healthcare practitioner can  create a personalized plan for you, which may involve treatment resources, including lifestyle changes that can benefit your health.

The most recommended lifestyle changes in these scenarios include things like:

  • Losing weight
  • Improving your diet
  • Increasing the amount of exercise you get regularly
  • Getting full, restful nights’ sleeps
  • Managing your stress levels
  • Quitting smoking
Is Diabetes treatment covered by insurance?

If you’re curious about whether your private insurance company offers coverage to get diabetes care online in Canada, you should reach out to your insurance representative directly to discuss whether your current benefits include treatment resources for type 2 diabetes.

The good news is that if you do have coverage, Felix can bill your insurer directly to save you the time and trouble of having to process the submission yourself.

In regards to provincial coverage, this will vary from province to province across Canada. While one province may offer coverage to get online diabetes care, many others may not provide any.

All of the coverage available through provincial health plans is also subject to strict eligibility criteria, so you’ll need to check your specific province’s coverage guidelines to see whether coverage is available and what eligibility requirements need to be met.

How does online diabetes care work?

When you choose to go through Felix for your online diabetes care, there are a few different ways that your assigned health practitioner may help you identify the best treatment plan for you.

In addition to completing your assessment with Felix to provide all the necessary medical information to your practitioner, this could also involve:

  • Have labwork (blood tests) done to check blood sugar levels
  • Discussing your diagnosis with your practitioner, as well as talking about different type 2 diabetes or prediabetes treatment plans including lifestyle modifications that may benefit you
  • Having follow-ups with your practitioner, so that they can provide you with ongoing support and guidance

SIDE NOTE: We want to note here that Felix does not offer care for type 1 diabetes. We currently offer care for prediabetes, and type 2 diabetes.

How can I get diabetes care online in Canada?

A great  and seamless way to access diabetes care online in Canada is to start your assessment process with Felix today!

It only takes a few minutes to fill out your questionnaire, and one of our licensed healthcare practitioners will usually get back to you within 24 hours with a response. From there, they can evaluate your needs for prediabetes or diabetes management.

Once they’ve taken a look at your current needs, as well as evaluated your health and medical history, they can suggest diabetes or prediabetes treatment plans.

Plus, our pharmacy partners can get your treatment resources delivered directly (and discreetly) to your home, at no additional cost to you!

Can I buy Rybelsus online in Canada?

You may be able to buy Rybelsus online in Canada, but before you can access online medications like Rybelsus through Felix, you’ll need to complete a short online assessment.

Felix is making this process as quick and seamless as possible for Canadians through our secure, chat-based assessment system. It only takes a few minutes to get started, and one of our practitioners will usually respond to your request within 24 hours.

Plus, our pharmacy partners at Felix can deliver your prescription for Rybelsus in Canada, at no additional cost to you! You’ll only have to pay a small assessment fee, as well as the cost of any prescribed medications.

We’re always happy to arrange Rybelsus refills for you as well, so that you never need to worry about running out of your essential medications. It’s just another way that Felix is helping you take back control of your health and well-being, so you can get back to living life on your terms - the way it should be.

What other names is Rybelsus sold under?

Technically, because the brand name for semaglutide is Rybelsus, there are no other names that Rybelsus pills are sold under.

There are some other medications that you can find that contain semaglutide like Rybelsus tablets, but these are not and should not be treated the same as Rybelsus.

Many semaglutide medications are indicated for use as part of treatment plans that don’t involve diabetes or blood sugar management, so they should not be considered interchangeable alternatives.

Is Rybelsus covered by insurance in Canada?

There’s no way of answering whether Rybelsus is covered by your individual private insurance benefits, because each package and provider will include different types of coverage.

Your best bet would be to contact your insurance rep, prior to requesting to buy Rybelsus from Felix online in Canada, because if you do have coverage, Felix will be happy to bill your insurer directly to save you the trouble.

If you’re interested in learning whether Rybelsus is covered by OHIP or other provincial health plans, it will depend on which province you live in within Canada, and whether your current province of residence offers any type of coverage for a Rybelsus prescription.

As an example, OHIP may cover Rybelsus pills (and refills), but only under certain specific criteria for eligibility. If you live in Ontario and want to learn more about getting Rybelsus through OHIP, click here to see whether you could be eligible for this type of coverage.

‍How can I get a Rybelsus prescription online in Canada through Felix?

The first step towards being able to get a Rybelsus prescription online in Canada is to complete a short online assessment (at your convenience).

Once you submit your assessment, one of our practitioners will typically get back to your request within 24 hours. If they believe that Rybelsus pills from Felix are a good option for your diabetes treatment plan, alongside a healthy diet and exercise, they can provide you with a prescription for it.

Best of all, Felix can deliver Rybelsus in Canada at no additional cost to you, apart from the cost of your prescribed medications. We can even arrange Rybelsus refills to be shipped to you before you run out, so you’ll always have your Rybelsus medications when you need them.

Can I buy Onglyza online in Canada?

You may be able to buy Onglyza online in Canada with Felix, but before you can access these types of medications, you’ll have to get evaluated by a licensed healthcare practitioner - like those at Felix!

Felix is making this process seamless, accessible, and convenient for Canadians through our secure, chat-based online assessment system. It only takes a few minutes to get started, and one of our clinicians will typically get back to you within 24 hours with a response.

If they think that a prescription for Onglyza pills could be right for you, based on your health and medical history, they can provide you with a prescription. Then, if you’d like, Felix can ship your Onglyza medications directly (and discreetly) to your chosen address, for no additional fee!

Plus, we can even arrange Onglyza prescription refills to be delivered to you, before you run out. This way, you’ll never have to worry about having the medications that you need, when you need them.

What other names is Onglyza sold under?

It’s important to remember that both Onglyza and saxagliptin contain the exact same ingredients, they’re just sold under different names.

The generic name for Onglyza is saxagliptin, while the brand name for saxagliptin is Onglyza. Apart from their names, the medications function the same way.

‍Is Onglyza covered by insurance in Canada?

Unfortunately, there’s really no way for Felix to know if Onglyza is covered by your private insurance coverage, because every package and provider will offer different types of benefits.

Your best bet would be to reach out to your insurance representative directly, ahead of submitting your request for Onglyza with Felix. This way, you can provide any applicable insurance information to your assigned clinician during your assessment.

If you do have coverage, Felix can bill your insurer directly, and arrange for Onglyza (and refills in the future) to be delivered directly to your home in Canada, at no additional cost to you.

In regards to provincial healthcare coverage, the answer to whether you may be able to seek coverage through the government will vary from province to province. What’s available to cover Onglyza from OHIP for instance, may not be available from other provinces.

As an example, if you’d like to explore whether OHIP may cover Onglyza prescriptions online in Canada for you, simply click here to explore potential eligibility in Ontario.

How can I get an Onglyza prescription online in Canada through Felix?

Before you’ll be able to get an online Onglyza prescription from Felix, you’ll need to get assessed by a licensed clinician, like those that you can access through our secure, chat-based online system.

Just complete your short online assessment (at your leisure), and one of our clinicians will respond to your request as soon as possible (usually within 24 hours).

If they think that taking Onglyza dosages could be a beneficial part of your treatment plan, alongside a healthy diet and regular exercise, they can provide you with an online Onglyza prescription in Canada.

Plus, Felix can not only deliver your Onglyza dosages directly to your doorstep (for no additional cost), but we can also arrange future Onglyza refills to be automatically delivered to you, before you run out.

It’s just another one of the ways that Felix is helping you take back control of your health and happiness, so you can get back to living life on your terms - the way it should be.

Can I buy Invokana online in Canada?

You may be able to buy Invokana online in Canada, but before you can access these types of medications, you’ll need to be evaluated by a licensed healthcare practitioner - like those you can find at Felix.

To request a prescription for Invokana with Felix, take a few minutes to fill out your online assessment, and one of our practitioners will typically get back to your request within 24 hours of its submission.

If they believe that buying Invokana online in Canada is the right treatment option for you, based on your health and medical history, they can provide you with an Invokana prescription.

Plus, Felix can deliver Invokana in Canada at no extra cost to you. All you need to pay for is a small assessment fee, as well as the cost of any prescribed medication. We can even arrange future Invokana refills to be delivered before you run out, so you never have to worry about having your essential medications when you need them!

What other names is Invokana sold under?

Invokana is actually the brand name for this medication, so it isn’t sold under any other names.

The generic name for Invokana is canagliflozin, which may be sold under other names than Invokana in other countries, but this is the only brand name currently available in Canada.

Is Invokana covered by insurance in Canada?

There’s really no way for us to be able to answer this question generally, because every private insurance provider and insurance package will look somewhat differently.

Your best bet would be to contact your insurance representative directly, prior to making your request with Felix. If they cover the cost of Invokana in Canada (or part of it), Felix can bill your insurer directly to save you the trouble and the time!

When it comes to specific provincial health plans (i.e., OHIP, etc.), Invokana may be available for coverage, but it will vary from province to province. This means, you’ll need to check your province of residents to see whether they cover medications like Invokana.

As an example, OHIP may cover Invokana under certain specific eligibility criteria. If you’d like to learn more about whether you could be eligible for OHIP covered Invokana prescriptions in Ontario, click here for more info.

How can I get an Invokana prescription online in Canada through Felix?

Before you’ll be able to get a prescription for Invokana from Felix in Canada, you’ll need to be evaluated by one of our licensed clinicians.

Thankfully, Felix is making this process accessible, convenient, and seamless for Canadians through our secure, chat-based online assessment system. To get started, all you need to do is complete your assessment, whenever it makes the most sense for you.

One of our clinicians will review your request, usually within 24 hours, and if they think that Invokana could be right for you, as part of your treatment plan alongside diet and exercise, they can provide you with an online Invokana prescription.

You can even have Felix’s pharmacy partners fill and deliver your Invokana in Canada, at no additional cost to you! We can even arrange for refills of Invokana to be automatically delivered to you, before you run out.

Regardless of which of our treatments you’re requesting (i.e., Invokana), Felix is committed to helping you take back control of your health and well-being, so you can get back to living life on your terms.

Can I buy Janumet online in Canada?

You may be eligible to buy Janumet online in Canada, but before you’ll be able to do this, you’ll need an online Janumet prescription from Felix to ensure that this medication is right for you (based on your health, individual needs, and medical history).

With Felix, requesting Janumet is a quick, seamless, and accessible process for all Canadians, through our secure, chat-based online assessment system. Complete your short assessment (at your convenience), and one of our clinicians will get back to your request, usually within 24 hours.

We can even arrange to have Felix’s pharmacy partners fill and deliver your Janumet in Canada at no additional cost to you! You only need to pay a small assessment fee, as well as the cost of any prescribed medications.

Plus, Felix can arrange for future Janumet refills to be delivered directly to your doorstep, before you run out. This way, you’ll always have Janumet for your diabetes treatments when you need them.

What other names is Janumet sold under?

Janumet is actually the brand name for Sitagliptin (the generic name for one of the ingredients in this medication) and Metformin (the other main active ingredient).

You may see other medications sold that include the ingredients Sitagliptin or Metformin, but these aren’t connected to Janumet.

‍Is Janumet covered by insurance in Canada?

It’s impossible for Felix to answer if Janumet prescriptions will be accepted by your current provider or plan, because each company and package will look different from one another.

We’d suggest reaching out to your insurance rep directly, prior to making your request for medications like Janumet from Felix. This way, they can provide you with any applicable insurance coverage you have, and you can give this to your practitioner during the assessment process.

The same could be said for provincial health plans like OHIP for Janumet prescriptions. It will vary province by province, and what’s available in one region of the country, may not be available in others.

As an example, if you’d like to explore whether you may be eligible for Janumet through OHIP specifically, you can click here to explore potential eligibility opportunities to take advantage of provincial coverage.

‍How can I get a Janumet prescription online in Canada through Felix?

Before you can get a Janumet prescription online in Canada from Felix, you’ll need to get evaluated by a licensed healthcare practitioner, who can determine whether Janumet could be the right treatment option for you, based on your health and medical history.

To get started, you just need to complete an online assessment. If your assigned practitioner believes that Janumet could be a beneficial part of your treatment plan, alongside diet and exercise, they can provide you with an online Janumet prescription in Canada.

Best of all, our pharmacy partners can then deliver your Janumet in Canada at no extra cost to you, apart from your small assessment fee and prescribed medications.

Don’t want to forget to refill your Janumet medications? Not to worry, because we can arrange automatic Janumet refills to be delivered directly to you, ahead of needing them. That way, you’ll never have to worry about running out of Janumet for your diabetes treatments.

Can I buy Glumetza online in Canada?

You may be able to buy Glumetza online in Canada, but before you can request these types of medications, you’ll have to get assessed by a licensed healthcare practitioner, like those at Felix.

Felix makes this process quick, seamless, and accessible for Canadians through our secure, chat-based online assessment platform. Just fill out your assessment (at your convenience), and if your assigned practitioner believes that a Glumetza prescription could be right for you, they can provide you with one.

Then, if you’d like, Felix’s pharmacy partners can fill and deliver your Glumetza in Canada, at no additional cost to you! You’ll only need to pay a small assessment fee, as well as any prescriptions that are offered to you by your assigned clinician.

Worried about forgetting to renew your Glumetza to get refills, before you run out? Not to worry, because we can automatically arrange for future Glumetza refills to be delivered directly to your chosen address ahead of needing them. This way, you’ll always have your medications when you need them.

It’s just another one of the ways that Felix is helping Canadians access essential medications and treatments from the comfort and privacy of their own homes, so you can take control of your health and happiness, and get back to living life on your terms - the way it should be.

What other names is Glumetza sold under?

Technically, the generic name for Glumetza is Metformin hydrochloride, but Glumetza is actually the brand name for this medication.

Both the brand name and generic name for Glumetza will contain the same active ingredients.

‍Is Glumetza covered by insurance in Canada?

There’s really no way for Felix to know if Glumetza is covered by your existing insurance provider or benefits package, as each one will be somewhat different. Your best solution would be to reach out to your insurance representative directly, before making your request with Felix.

This way, you can provide any applicable insurance coverage information to your assigned practitioner during the assessment process. Felix can even bill your insurer directly to save you the time and trouble.

When it comes to provincial health coverage, this will vary widely from one province to another. Although you may or may not find that some areas offer eligibility to get Glumetza (i.e., OHIP), this doesn’t mean that other provinces will offer the same types of coverage.

As an example, if you’re curious about whether OHIP covers Glumetza medications, you can click here for more information about potential eligibility.

How can I get a Glumetza prescription online in Canada through Felix?

The first thing that you’ll need to do to get an online Glumetza prescription in Canada from Felix is to complete a short online assessment, whenever it makes sense for you based on your schedule - not the practitioner’s.

One of our clinicians will typically get back to your request within 24 hours of its submission, and if they think that a Glumetza prescription could be right for you, based on your health and medical history, they can provide you with one.

Then, if you buy Glumetza online from Felix and our pharmacy partners, we’ll prepare and ship your Glumetza in Canada, at no additional cost to you! You just have to pay a small assessment fee, as well as the cost of any prescribed medications.

Felix can even arrange for future Glumetza refills to be delivered to you, before you run out. This way, you’ll never have to worry about having your Glumetza refills ready for you when you need them.

Can I buy Rosuvastatin online in Canada?

You may be able to buy Rosuvastatin online in Canada, but you’ll need to get your situation reviewed by a licensed healthcare practitioner - like those you can find at Felix!

With Felix, you can get Rosuvastatin online in Canada from the comfort and privacy of your own home. The first step to get started is to complete a short online assessment, and one of our practitioners will typically get back to you with a response within 24 hours.

If they believe that a prescription for Rosuvastatin is right for you, based on your health, needs, and medical history, they can provide you with a prescription for one. Plus, you can get free delivery on Rosuvastatin through Felix’s pharmacy partners.

We can even arrange for refills of Rosuvastatin prescriptions to be delivered before you run out. And all of our medication deliveries (including Rosuvastatin) cost you no additional charge! It’s just another of the ways we’re helping Canadians take back control of their health and happiness.

Is Rosuvastatin covered by insurance in Canada?

There’s really no way to answer this question generally, because each insurance provider and individual benefits package will look a little differently from one another. You should contact your insurance rep directly to ask them whether you have coverage to buy Rosuvastatin online in Canada.

If you do, Felix can bill your insurer directly and then our pharmacy partners can deliver your Rosuvastatin to you at no additional cost, apart from your prescribed medications. We can even arrange for refills of Rosuvastatin to be delivered before you run out, so you always have your medications when you need them.

It’s important to note here that private insurance companies will not cover the small assessment fee. This is due to the fact that our secure, online assessments are considered an asynchronous service.

How can I get a Rosuvastatin prescription online in Canada through Felix?

You might be able to get a Rosuvastatin prescription online in Canada through Felix, but before you can access this type of medication, you’ll need to get your situation evaluated by a licensed clinician.

All you need to do to get started is complete a short online assessment (at your leisure), and if they believe Rosuvastatin could be right for you, based on your health and medical history, they can provide you with a prescription for it.

Plus, Felix can deliver Rosuvastatin in Canada directly (and discreetly) to your doorstep, and you can get your Rosuvastatin shipped at no additional cost! You just need to pay a small assessment fee, as well as the cost of your Rosuvastatin prescription medications.

Can I buy Atorvastatin online in Canada?

You may be able to buy Atorvastatin online in Canada, but before you can access medications like Atorvastatin, you’ll need a prescription from a licensed clinician - like the ones at Felix.

With Felix, to buy Atorvastatin online in Canada, your process starts with a short, accessible assessment online that only takes a few minutes to complete and can be done anytime that works for you.

Once your assigned practitioner has a chance to review your assessment, they’ll be able to tell you whether they think a prescription for Atorvastatin makes sense for you, based on your health and medical history.

If so, you can choose to buy Atorvastatin online with Felix’s pharmacy partners, who can fill and deliver your Atorvastatin at no extra cost. We can also arrange for future Atorvastatin refills to be delivered automatically, so you always have your cholesterol medication when you need it.

Is Atorvastatin covered by insurance in Canada?

This is a question that would be better asked to your insurance representative directly, since they will have all the applicable information about what coverage they provide, as well as what your specific benefits package includes.

If you do have coverage, Felix can bill your insurer directly, to save you some time and trouble, as well as deliver your Atorvastatin to you at no additional cost (apart from your prescribed medications).

It’s important to note that insurance companies will not cover the cost of your assessment, as our secure, chat-based online assessments are considered an asynchronous service.

How can I get an Atorvastatin prescription online in Canada through Felix?

An easy and efficient way to get an online Atorvastatin prescription in Canada is to complete a short online assessment with Felix today to get started.

Once you complete your short online assessment (at your convenience), one of our practitioners will usually get back to your request within 24 hours of its submission.

If they believe that buying Atorvastatin online in Canada, alongside an ongoing healthy diet and regular exercise regimen, they can provide you with an Atorvastatin prescription.

Felix’s pharmacy partners can then prepare your prescription and ship your Atorvastatin (and refills) directly to you - in Canada. Best of all, we’ll deliver your Atorvastatin at no extra cost to you!

Can I buy Dapagliflozin online in Canada?

You may be able to buy Dapagliflozin online in Canada, but first, you’ll need to get assessed by a licensed healthcare practitioner, like those you can find at Felix!

With Felix, we’re making this process as quick, seamless, and accessible for Canadians through our secure, chat-based online assessment system, where you can complete an assessment on your schedule - anytime, day or night.

One of our practitioners will usually get back to your request within 24 hours, and if they think a prescription for Dapagliflozin is right for you, based on your health and medical history, they can provide one for you.

Best of all, Felix can ship your Dapagliflozin in Canada, for no additional cost. You just have to pay a small assessment fee, as well as the cost of your prescribed medications (and any Dapagliflozin refills in the future). We’ll take care of the rest.

What other names is Dapagliflozin sold under?

At this time, Dapagliflozin’s only brand name is Forxiga.

It’s important to remember that while the generic name for this medication is Dapagliflozin, the brand name alternative (Forxiga) contains the exact same ingredients.

Is Dapagliflozin covered by insurance in Canada?

There’s no way for Felix to answer this question for everyone, because each benefits package will include different types of coverage, and different providers will include some medications they cover and some they don’t.

Your best bet would be to reach out to your insurance representative directly, prior to making your request for Dapagliflozin online with Felix.

This way, you can provide all necessary insurance information to your practitioner during the assessment, and if they believe Dapagliflozin is right for you, they can bill your insurer directly to save you the time and trouble!

How can I get a Dapagliflozin prescription online in Canada through Felix?

Before you can get a prescription for Dapagliflozin from Felix online in Canada, you’ll need to get assessed by a licensed healthcare practitioner.

All you need to do to get started is complete a short online assessment (at your convenience), and if your assigned practitioner thinks that a Dapagliflozin prescription is the right treatment option for you, alongside a healthy diet and regular exercise, they can provide you with one.

Plus, if you are approved for doses of Dapagliflozin with Felix, our pharmacy partners can fill and deliver your Dapagliflozin in Canada, at no additional cost to you! This includes arranging for automatic Dapagliflozin refills in the future, so you always have your diabetes medications ready when you need them.

Can I buy Sitagliptin online in Canada?

You may be able to buy Sitagliptin online in Canada, but before you can access medications like Sitagliptin, you’ll need to be assessed by a licensed healthcare practitioner, like those you can find at Felix.

Felix makes the process of applying to buy Sitagliptin online in Canada quick, seamless, and accessible for everyone across the country through our secure, chat-based online assessment system.

Once you’ve completed your assessment, one of our practitioners will typically get back to you within 24 hours, and if they believe a Sitagliptin prescription is right for you, they can offer to write you one.

Plus, Felix’s pharmacy partners can then deliver your Sitagliptin (and refills in the future) discreetly and directly to your chosen address, at no additional charge!

What other names is Sitagliptin sold under?

The only brand name for Sitagliptin currently being sold in Canada is Januvia.

Regardless of whether you buy Sitagliptin online or Januvia, the ingredients and treatment usage will be the same, because they contain identical active ingredients.

The only difference between the two is that the generic name for the medication is Sitagliptin, while the brand name it’s sold under is Januvia.

Is Sitagliptin covered by insurance in Canada?

There’s really no way for Felix to provide a generalized answer for this question, because each person’s individual benefits will look unique from one another, based on which provider they’re using and the level of their package.

This is why we’d suggest reaching out to your insurance rep ahead of making a request with Felix, so that you can provide any applicable insurance information to your practitioner during the assessment process.

Plus, if you are covered, Felix can even bill your insurance provider to save you the time and trouble.

How can I get a Sitagliptin prescription online in Canada through Felix?

The first thing that you need to do if you’re looking to get a Sitagliptin prescription online in Canada through Felix is to complete a short online assessment, which you can do on your schedule.

One of our licensed healthcare practitioners will typically get back to your request within 24 hours, and if they think that prescription Sitagliptin is the right treatment option for you, either alone or as a combination treatment, they can provide you with the appropriate prescription for it.

Plus, if you buy Sitagliptin online through Felix’s pharmacy partners, they can fill and ship your Sitagliptin (and refills) directly to your chosen address in Canada, at no extra cost to you!

Can I buy Jardiance online in Canada?

You absolutely can buy Jardiance medications online in Canada, as long as you first get assessed for a Jardiance prescription by a licensed healthcare professional - like the experts you can access at Felix!

Felix is making this process quick and convenient for Canadians through our secure, chat-based online assessment system. It only takes a few minutes to get started, and you can complete your assessment anywhere, anytime.

If your assigned healthcare practitioner believes that buying Jardiance online is the right treatment option for you, alongside a healthy diet and exercise, they can write you a prescription.

Then, if you’d like, Felix’s pharmacy partners can fill and deliver your Jardiance in Canada, at no cost, apart from the medications themselves. We can even pre-set Jardiance refills, so that you always have your medication as soon as you need it.

Is Jardiance covered by insurance in Canada?

There’s really no way for Felix to answer this question generally, because every insurance provider and specific benefits package will look a little differently from one another. Your best bet is to reach out to your insurance rep directly for more information.

They’ll be able to provide you with information about whether you have coverage, and how much coverage you have to buy Jardiance online in Canada.

Best of all, if you do have coverage to get the Jardiance online in Canada, Felix can bill your insurer directly to save you the trouble and the time!

How can I get a Jardiance prescription online in Canada through Felix?

The first thing that you need to do to get Jardiance (and refills) online in Canada is to complete an assessment with  a licensed healthcare practitioner, who can determine whether Jardiance might be the right treatment option for you, based on your health and medical history.

With Felix, to get started all you need to do is complete a short online assessment, which you can complete at your leisure, anytime of day or night. One of our practitioners will usually get back to your request within 24 hours.

If your assigned practitioner thinks that Jardiance is right for you, they can provide you with a prescription. Plus, Felix’s pharmacy partners can fill and ship your prescription (and refills) for Jardiance in Canada, at no cost to you!

Can I buy Gliclazide online in Canada?

Yes, you can buy Gliclazide online in Canada , but before you can access these types of medications, you’ll need a prescription from a licensed clinician - like those you can find at Felix.

Felix makes this process as easy and seamless as possible for Canadians through our secure, chat-based online assessment system. Just complete your short online assessment (at your convenience), and one of our practitioners will typically get back to your request within 24 hours.

If they believe that Gliclazide may be  the right treatment choice for you, based on your health and medical history, they can provide you with a prescription for it. Then, if you’d like, you can buy your Gliclazide prescription directly through our pharmacy partners.

They’ll be happy to fill and ship your Gliclazide (and refills in the future) directly to your home, at no extra cost to you!

‍Is Gliclazide covered by insurance in Canada?

There’s no way for Felix to answer this question generally, because every person’s individual insurance provider and benefits coverage will look a little differently from one another.

We’d suggest that you reach out to your insurance representative directly, before submitting your request with Felix. This way, if you do have any coverage to buy Gliclazide online in Canada, you can provide that information to your assigned clinician during your assessment.

Plus, if you do have coverage, Felix and our pharmacy partners can bill your insurance provider directly to save you the time and the trouble. And we can automatically arrange for your Gliclazide refills to be shipped to you, so you’ll have them as soon as you need them.

How can I get a Gliclazide prescription online in Canada through Felix?

One of the easiest ways to request  a Gliclazide prescription online in Canada is to get started today by completing your online assessment with Felix.

One of our licensed healthcare practitioners will evaluate your health, needs, and medical history to determine if buying Gliclazide online is the right treatment option for you.

If so, they’ll be able to provide you with an online Gliclazide prescription in Canada, and best of all, Felix’s pharmacy partners can then fill your Gliclazide prescription and ship your medications directly to your doorstep - for no additional charge!

Can I buy Metformin online in Canada?

Yes, you absolutely can buy Metformin online in Canada, but before you can access these types of medications, you’ll need to be assessed by a licensed clinician - like those you can find at Felix.

All you have to do to get started is complete a short online assessment, and if your assigned practitioner believes that Metformin is a good treatment option for you, they can provide you with a prescription for it.

Then, if you’d like us to, Felix can send your Metformin prescription to our pharmacy partners to fill and prepare for delivery. Once it’s ready, Felix will deliver your prescription Metformin, at no cost.

How can I get a Metformin prescription online in Canada?

The first step towards getting a Metformin prescription online in Canada is to complete a short online assessment with a licensed healthcare practitioner from Felix. They can determine whether Metformin medications are right for you (based on your health and medical history).

If they think that Metformin may be  the right treatment option for you, alongside a healthy diet and regular exercise, they can provide you with an online Metformin prescription in Canada.

Best of all, Felix and our pharmacy partners can ship your Metformin (and refills) discreetly to your selected address across Canada, for no extra charge.

Is Metformin covered by insurance in Canada?

There’s no way for us to be able to tell whether your insurance broker offers coverage to buy Metformin online in Canada, which is why we’d suggest that you reach out to your insurance representative, so that you can get any coverage information you may have from them, prior to making your request with Felix.

This will allow you to provide this information to your assigned practitioner during your assessment, so they can bill your insurer directly if you choose to buy Metformin online in Canada through Felix.

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Plus, Felix can even ship your prescription Metformin (and refills) directly to your doorstep, at no additional cost to you.

How can I get a Metformin prescription online in Canada through Felix?

You do need a prescription for Metformin in Canada to access this type of medication, so your first step should be to contact one of the practitioners at Felix by completing an online assessment, at your convenience.

They’ll take a look at your individual situation to determine whether they think that Metformin medications are the right treatment option for you.

If they do, not only can they provide you with a Metformin prescription online in Canada, but if you choose to buy Metformin online through Felix’s pharmacy partners, they can also deliver your Metformin prescription, at no cost to you!

Does Felix compound semaglutide?

Felix does not compound semaglutide. We only prescribe and dispense semaglutide medications that have been authorized for sale by Health Canada. To learn more about compounded semaglutide, check out this blog.

What is the age range for buying semaglutide online in Canada?

In order to buy semaglutide online in Canada, you must be over the age of 18. You also require a prescription from a licensed healthcare practitioner.

Thankfully, Felix makes this process as convenient and seamless as possible for our patients. Just complete an online assessment, and if the practitioner thinks semaglutide could be right for you, they can provide you with a prescription.

SIDE NOTE: Felix only services patients over the age of 18. If you’re under the age of 18 and you have questions regarding semaglutide, be sure to contact your family physician for more information.

Is semaglutide available in Canada?

Yes, semaglutide is available in Canada. In fact, you can buy semaglutide online in Canada, as long as you have a prescription from a licensed healthcare practitioner.

To talk to a practitioner about whether semaglutide could be right for you, just complete a short assessment with Felix to get started today.

Will my shipment be affected by the Canada Post strike?

Because we work with multiple delivery partners, your shipments won’t be affected by the Canada Post Strike. We are working to ensure that your medication will be processed and shipped according to schedule. Learn more about how to navigate the service disruption here.

Can I buy sildenafil oral strips online?

You might be able to order Viagra strips online, but you’ll need to get assessed by a practitioner first, so that they can ensure that sildenafil orodispersible films are the right treatment option for you, based on your health and medical history.

The good news is that if they think it could be right for you, they’ll be able to give you a prescription, and you can even order your Viagra strips online through Felix’s pharmacy partners, who can ship it to your selected address for no extra cost.

How do I get a Viagra oral strips prescription?

The first step towards getting a prescription for online sildenafil strips is to get assessed by a licensed healthcare practitioner.

With Felix, you can do this from the comfort and privacy of your own home, through our secure, chat-based online assessment system.

If your assigned clinician thinks that ordering Viagra strips online is a good treatment option for you, they’ll be able to write you a prescription.

Then, if you want, Felix’s pharmacy partners can fill and ship your medication to your home, for no additional charge!

Are sildenafil orodispersible films covered by insurance?

This is impossible for Felix to answer generally, because every insurance company and coverage package is going to look somewhat different from one another.

Plus, some companies still consider Viagra medications to be elective or ‘lifestyle’ medications, which make them ineligible for coverage. That’s why we’d suggest reaching out to your insurance representative ahead of making your request with Felix.

The good news is that if you are covered, Felix can bill your insurer directly, so you don’t have to wait for repayment!

SIDE NOTE: Insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Are dissolvable Viagra strips available over-the-counter?

No, in Canada, dissolvable Viagra oral strips are not available over-the-counter. This means, you’ll be required to get assessed by a licensed healthcare practitioner, in order to ensure that Viagra medications are a safe treatment option for you.

Thankfully, with Fellix, you can complete a short online assessment in just a few minutes time, and one of our practitioners will get back to your request with a response, typically within 24 hours.

Plus, if you’re accepted for a prescription, Felix’s pharmacy partners can fill and ship your medications directly (and discreetly) to your doorstep - at no extra cost!

Do I need an appointment to get a Viagra oral strips prescription in Canada?

No, when you choose Felix, you won’t have to wait weeks for a doctor’s appointment, or spend hours standing around busy pharmacies waiting for your prescription to be filled.

Felix is making accessing Viagra (sildenafil) strips online quick and seamless for Canadians, through our secure, chat-based online assessment system.

All you have to do is complete your online assessment, at your convenience, and if your practitioner thinks that Viagra oral strips could be right for you, they’ll be able to provide you with a prescription.

Can I get a Viagra oral strip (sildenafil strip) prescription online?

You may be able to get a prescription for online sildenafil strips, but before you’ll be able to access these types of medications, you’ll need to speak with a licensed clinician, like the ones you can access at Felix.

Just complete a short online assessment, and if your practitioner believes that ordering Viagra strips online is a good treatment option for you, they’ll be able to write you a prescription for it.

Who shouldn’t take Nicorette?
Why order Nicorette online from Felix?
Who shouldn’t take Nicoderm?
Why order Nicoderm online from Felix?
Why order ZONNIC online from Felix?

Apart from the fact that Felix’s price for ZONNIC is comparable to some of the most affordable in the country, you also get the benefit of free delivery when you order ZONNIC online with Felix.

Recently, the government of Canada has removed ZONNIC from convenience stores and gas stations, which means you can only find it in certain pharmacies.

Rather than simply hope that your local pharmacy carries ZONNIC nicotine pouches, Felix can ship ZONNIC right to your door, at no extra charge. So, you can rest assured you’ll always have nicotine pouches handy, when you need them.

How can Nicotine Replacement Therapy help me quit smoking?

One of the hardest parts about quitting smoking is the withdrawal that you feel, because your body craves the nicotine that’s missing from tobacco products.

By replacing some of the nicotine that would be in your system when smoking, it can reduce the severity of your withdrawal symptoms or cravings, as well as help you cut back on how often you’re smoking.

Over time, with commitment and patience, using treatments like ZONNIC may help reduce the urge to smoke and lead to full smoking cessation.

What is Nicotine Replacement Therapy (NRT)?

Nicotine replacement therapy (NRT) is an over-the-counter smoking cessation treatment, or quit aid, that delivers nicotine to your body in small amounts to help control cravings by easing the uncomfortable symptoms caused by nicotine withdrawal. These products can gradually replace the need for nicotine in smokers while minimizing exposure to the harmful substances found in cigarettes.

Can you use multiple smoking cessation aids at once?

It’s generally safe to combine different forms of nicotine replacement products (the patch with gum, pouches, or lozenges). In fact, it’s often recommended to combine short-acting and long-acting NRTs to increase your chances of quitting successfully.

Can you take smoking cessation therapy medications while pregnant?

Smoking cessation treatments may be an option during pregnancy, but it’s crucial to seek in-person medical support to discuss the risks associated with treatment. If you are pregnant or breastfeeding, it is a great time to quit smoking, though counselling is recommended first. If this quit approach does not work for you, it’s recommended you speak with your healthcare provider about quit aids like NRTs. Felix does not currently provide support for those who are pregnant or breastfeeding.

What treatments are effective for smoking cessation?

There are many treatments known to be effective for smoking cessation, and choosing the right treatment or combination of treatments often depends on personal preference, lifestyle, or previous quit attempts. Quit aids such as nicotine replacement therapy, prescription medication, or supplements are effective smoking cessation treatments and are often used in combination with behavioural therapy and support.

What is Nicotine Replacement Therapy, and how can it help me quit smoking?

Nicotine replacement therapy (NRT) is an over-the-counter smoking cessation treatment, or quit aid, that delivers nicotine to your body in small amounts to help control cravings by easing the uncomfortable symptoms caused by nicotine withdrawal. These products can gradually replace the need for nicotine in smokers while minimizing exposure to the harmful substances found in cigarettes.

What is Smoking Cessation?

Smoking cessation refers to the process of quitting smoking or becoming smoke-free. This typically involves gradually cutting down the number of cigarettes you smoke each day with the eventual goal of quitting tobacco products completely. Smoking cessation includes overcoming the physical and psychological aspects of nicotine addiction, and many people choose to use quit aids like NRTs or prescription medication to help ease the process.

How to get a Mounjaro prescription online in Canada?

In order to buy Mounjaro online in Canada, you must first speak with a licensed healthcare practitioner, like the experts from Felix.

They’ll assess you to see whether Mounjaro is the right prescription option for you, based on your health and medical history.

If they decide Mounjaro is right for you, the practitioner can order Mounjaro online for you, and then our Canadian pharmacy will send your Mounjaro directly to your home, at no additional cost to you.

Is Mounjaro covered by insurance?

Insurance coverage for each person’s coverage will vary. It’s best to ask your insurance provider if Moungaro  is covered by your current plan.

The good news is that your insurance provider does cover Mounjaro, Felix can bill your insurer directly, and then deliver your medication right to your door - for free!

It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.

Is Mounjaro available over-the-counter?

No, Mounjaro is not available over-the-counter in Canada. This means that in order to access this medication, you’ll need to talk to a licensed healthcare practitioner first, like the ones at Felix.

If the practitioner believes Mounjaro could be right for you, based on your health and medical records, they can write you a prescription for it

Do I need an appointment to get a Mounjaro prescription in Canada?

No, Felix is removing the need for Canadians to wait weeks to book an appointment, so you can even start discussing treatment options.

All you need to do is complete a short online assessment, and in some cases, you may need to have blood work completed.

After that’s done, if the practitioner believes Mounjaro is right for you, they can write a prescription for you and have your medication shipped discreetly to your door, at no extra cost to you.

Can I get a Mounjaro prescription online?

Yes, you can get a prescription online, but first, you’ll need to speak with a licensed healthcare practitioner - like the experts at Felix.

If the practitioner believes that Mounjaro is the right treatment option for you, they can provide you with a prescription.

Why order Mounjaro online from Felix?

When you’re looking to buy Mounjaro online in Canada, you want to know that you can trust your chosen pharmacy to provide fast, reliable, discreet shipping options for your medications.

Felix has one of the most reliableCanadian pharmacies for Mounjaro, or any of the other medications you may need as part of your treatment plan. If you order Mounjaro online through us, you’ll be given information immediately for when to expect your medication to arrive, and when it does, it always comes in discreet packaging.

This is only a few of the reasons why when people are looking to get Mounjaro prescriptions online in Canada, they know they can trust Felix to get them their medications quickly and safely.

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

Felix 101
Is the treatment covered by my insurance or provincial health plans?

Treatment coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the information associated with your treatment. 

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered treatments here.

British Columbia: Learn more about MSP here. Search for covered treatments here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered treatments here.

Nova Scotia: Learn more about MSI here. Search for covered treatments here.

Ontario: Learn more about OHIP+ here. Search for covered treatments here.

Prince Edward Island: Learn more about Health PEI here. Search for covered treatments here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered treatments here.

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

How much does it cost to ship my treatment?

There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

How long will it take to get my treatment?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

How do I apply for multiple treatments?

Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.

I already have a treatment plan, can I transfer it to Felix?

At this time we are not accepting external patient transfers due to capacity restrictions. We hope to have the capacity to accept your transfer soon. Our healthcare practitioners will take your existing treatments into consideration to provide a Felix Treatment plan.

How do I change my treatment plan after it has been prescribed?

Changing treatment plans does legally require a new visit as the healthcare practitioner will need to both cancel the existing treatment plan as well as review a new health assessment of yours.

Go to Treatments, click "View details", and use the "Change my treatment plan" feature to submit a free follow-up visit and request a treatment change with your healthcare practitioner.

How long does a treatment plan last?

Treatment plans written by Felix healthcare practitioners can last up to 12 months from the date of issue.. However, the details and duration of your treatment plan will ultimately be decided by the practitioner who reviews your online visit.

What are the most common side effects of menopause treatment?

Side effects can differ depending on the treatments you’re taking to alleviate your symptoms. 

Some of the most common side effects could include breast tenderness, nipple sensitivity, bloating, leg cramps, nausea/heartburn, and headaches. 

Other common side effects could range from mood changes, PMS-type symptoms, breast tenderness, bloating, or headaches.

If side effects are intolerable, please talk to your healthcare practitioner to discuss side effect management.

What is the difference between estrogen and estradiol?

Estrogen is a broader term used to describe the group of hormones that includes estradiol, estriol, and estrone. Estradiol is a specific type of estrogen hormone that is often referred to as the most potent form of estrogen. Estrogen hormones play an important role in reproductive health, as well as other bodily functions like metabolism, regulating temperature, stabilizing mood, and maintaining bone density and cardiovascular health.

During the stages of menopause, your estrogen levels decline. Though this decline is completely natural, it creates hormonal fluctuations that can lead to uncomfortable symptoms. Increasing Estradiol can help balance these fluctuations and alleviate menopause symptoms associated with a lack of estrogen. 

Learn more about what happens to your hormones during menopause

What is the most common treatment for menopause?

Common treatment options for symptoms of menopause include:

  • Hormone treatment: A widely used treatment for relieving menopausal symptoms, especially hot flashes and vaginal dryness
  • Topical treatments: Applied locally to relieve vaginal dryness, discomfort during intercourse, and some urinary symptoms
  • Non-hormonal medications: typically used for women who cannot take hormones or are allergic to components of the medications. 
  • Vitamins and supplements like vitamin D and melatonin: Often taken alongside common medications to help maintain overall good health.
  • Diet and lifestyle changes: eating nutritious foods that include vitamin D and calcium, as well as regular exercise can help support overall health and immune system 
How many injections are in a Wegovy pen?

Wegovy injections are preloaded for single-use injections. This means, you only use each pen ONE TIME.

Doses come preloaded and set in the pens, so you don’t have to worry about adjusting doses. Just follow the dosing instructions listed on your Wegovy medication packaging.

There are 5 pens in each box of Wegovy. Since Wegovy pens are used once weekly, each box of single-use pens should last just over a month.

Felix 101
What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Online visits
How does the visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

I completed my online visit. Now what?

Great, you’ve already taken the first step! Next, a healthcare practitioner will review your assessment and if necessary, will send you a link to book an online audio or video appointment with them. This appointment will help them determine the best treatment plan for you. If your healthcare practitioner thinks you will benefit from an available medication, they will write you a prescription. Our pharmacy can ship your medication to your home if you would like your medication dispensed through the Felix Pharmacy network.

Can I just get the treatment and skip the online visit?

No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Shipping
Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your medication shipped wherever makes sense for you as long as there is someone there to sign for it.

How much does it cost for shipping my medication?

There is currently no cost to have your medication sent to you from our Felix Pharmacy network.

What do I do if my package was returned to Felix?

We’ll contact you via email if your package is returned to us!

For most treatments, your meds will be destroyed 1 month after your fill date should you fail to respond to Felix Customer Support or contact the partner pharmacy. Temperature controlled medications may have a reduced reshipment eligibility window due to their limited shelf life, in accordance with product guidelines. All reshipments are at the discretion of a pharmacist's professional judgment.

If you require assistance with a returned package, please contact our Customer Support Team at hello@felixforyou.ca as soon as possible.

How many days do I have to notify you of an undelivered or lost package, or damaged medication?

You have 14 days from the date your tracking link was sent to notify us of an undelivered or lost package, or damaged medication.

I received an email with a tracking number but it doesn't seem to be working!

Your tracking number will be activated when the courier picks up your shipment from the pharmacy. Please allow until 6 pm the following business day, and you should then be able to see the status of your package. If the tracking number still isn’t working, please email hello@felixforyou.caand we’ll look into it.

How long will it take to get my medication?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

The pharmacy will process and fill your prescription within 2-3 business days of your prescription approval date if there is nothing blocking them from doing so.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

What happens if there isn’t anyone available for the delivery?

Depending on your province of residence and the treatment being dispensed, your Felix packages may require a signature on delivery. If this cannot be collected where necessary, your package will be available at the closest post office for pick up. Usually, packages are available for up to 14 days after the first attempted delivery. If you don’t pick up your package within the allotted time, it will be returned to the sender, which may cause a further delay in your delivery.

When is my medication shipped?

Status updates for your prescription will appear in the Upcoming tab. You’ll be able to see if your prescription is being processed by our pharmacists or if it’s en route for delivery.


Refill schedule (drug dependent)

  • Monthly: refill is processed approx. every 20 to 23 days
  • Every 2 months: refill is processed approx. every 50 to 53 days
  • Every 3 months: refill is processed approx. every 76 to 84 days
Will I be able to receive my medication on time during the holidays?

Yes, the pharmacy will process your prescription to account for any expected delays due to the holiday season.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

How much does it cost to ship my treatment?

There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How and when can I update my shipping address?

Your address can be updated from the Shipping tab of your account. Kindly note that any changes need to be made 48hr ahead of your refill date.

What courier do you use for shipping?

Our pharmacy partners use Canada Post and/or Purolator for shipping.

Will my shipment be affected by the Canada Post strike?

Because we work with multiple delivery partners, your shipments won’t be affected by the Canada Post Strike. We are working to ensure that your medication will be processed and shipped according to schedule. Learn more about how to navigate the service disruption here.

Pricing and Payment
How much is the online visit?

Felix charges a fee for the online visit. In most cases the fee is $40 but varies by treatment category. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare practitioner or pharmacist.

How much will my treatment cost?

It depends. Treatment costs vary but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your treatment before insurance, during the online visit but will only be charged once approved. Once approved, your treatment and payment will be processed within one to two days.

Keep in mind that you won’t necessarily need to pay the full price yourself. If you have insurance, Felix’s partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.

How do I change my credit card information?

Go to Billing, and you will be able to update the credit card information on file.

How much does a checkup visit cost?

The cost of the checkup visit varies by category, but in many cases there is no charge, so long as you complete your checkup visit before your current prescription expires.

Why do I see a transaction on my credit card for my denied online visit?

When you submit an online visit, we pre-authorize your credit card for the amount of the visit. When your visit is denied, we will then release that pre-authorization, however, it can take up to 3 business days for your bank to update your statement to reflect that.

Why can’t I see medication prices on the website?

While it is illegal in Canada to display market pricing for prescription medication, you will be able to see the estimated cost of medication during the online visit. The price shown is an estimation and will vary if the healthcare practitioner prescribes you a different medication, or if you have insurance or benefits coverage. All estimated prices shown during the online visit include the pharmacy fill fee based on the refill schedule of your choice.

What payment methods do you accept?

We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support

Insurance
I forgot to upload my insurance information before my first fill was charged. What can I do now?

You will find the official receipt for your medication costs within your package from the pharmacy. This receipt can be used to submit a manual claim directly to your insurance/benefits provider. Future refills will be direct-billed directly to your insurance provider, once you have uploaded your insurance information from the Billing tab of your account.

I didn’t have insurance when I first got my prescription, but now I have it. What do I do?

Go to Billing where you can add or update your insurance information on file.

Am I covered by my insurance?

Medication coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then ship your medications right to your door at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before shipping your meds.

Insurance coverage for medications through Felix doesn't include the cost of your visit.

Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

I uploaded my insurance information during my online visit but still see a cost for the medication in my profile.

The coverage you are eligible for will not be deducted until the pharmacy processes your refill, so the price you see in your profile is the estimated maximum medication cost before benefits. Once the pharmacy ships your meds, the actual cost will be displayed for the respective refill.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.

My insurance provider needs a physician to fill out a form before they will cover my medication costs. Can this be done through Felix?

Yes, but at the discretion of our medical team. Please email hello@felixforyou.ca to make a request and attach all applicable forms with the Patient / Plan member sections filled out and signed. If the healthcare practitioner agrees to complete the form, a $25 fee per page will apply.

Is the treatment covered by my insurance or provincial health plans?

Treatment coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the information associated with your treatment. 

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered treatments here.

British Columbia: Learn more about MSP here. Search for covered treatments here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered treatments here.

Nova Scotia: Learn more about MSI here. Search for covered treatments here.

Ontario: Learn more about OHIP+ here. Search for covered treatments here.

Prince Edward Island: Learn more about Health PEI here. Search for covered treatments here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered treatments here.

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

Prescriptions
How do I change my medication after it has been prescribed?

Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click "View details" on your prescription, and use the "Change my treatment plan" feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.

How do I apply for multiple treatments?

Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.

How long does a prescription last?

Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.

What other medications will become available via Felix?

We are planning to offer prescriptions for a variety of other everyday ailments. If you want to know when they become available, sign up for our mailing list by creating an account.

What is the pharmacy fill fee?

Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.

I already have a prescription, can I transfer it to Felix?

At this time we are not accepting external patient transfers into the Felix Pharmacy network due to capacity restrictions. We hope to have the capacity to accept your transfer soon.

I don’t want to wait to receive the backordered drug I selected, what should I do?

If your visit is still pending, we recommend you reach out to the prescribing healthcare practitioner directly as they can recommend a similar drug that isn’t backordered. If you have already been approved for a prescription for a backordered drug, a new prescription would be required to change medication. Please reach out to our support team via email at hello@felixforyou.ca or using our live chat feature.

Can I pick up my medication from my own pharmacy?

Absolutely. If you would prefer to pick up your medication from a community pharmacy of your choice instead of using free shipping through the Felix network, simply choose the “Pickup at external pharmacy” option on the checkout page of the online visit. If you would like to transfer an existing prescription to your community pharmacy, please contact hello@felixforyou.cafor assistance. Note: We cannot guarantee the prices of pharmacies outside our network.

Our Healthcare Practitioners
How do I communicate with my Felix practitioner?

Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.

What does your medical team do?

Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.

Who are the practitioners that will be reviewing my online visit?

They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).

Can I see the same Felix practitioner after my initial assessment?

You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription. 

Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.

Can you refer me to a psychiatrist or psychologist?

Felix practitioners are unable to make referrals at this time. We suggest you speak with your family doctor or local walk-in clinic.

Privacy and Security
Is this legal?

Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.

Is this safe?

Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the practitioners on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.

Is my information private and secure?

Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.

Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.

Read more on our Privacy Policy.

How is my privacy protected?

Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information. 

Can I have my medical records with Felix shared with my primary care provider?

We are happy to facilitate a relase of your medical records with Felix directly to your primary care provider. Please send a request message to hello@felixforyou.caand our clinical operations team will be happy to help.

Have more questions? We’ve got answers.
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