Commit to quitting
Get smoking cessation treatments online in Canada
Trusted quit aids
Access a range of nicotine replacement products clinically proven to help smokers quit smoking
“This is the best and the easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Stress-free refills
Set your refill schedule and we’ll make sure you always have treatment when you need it
Convenient and discreet
Skip the trip to the pharmacy and have your treatment delivered discreetly right to your door
“This is the best and the easiest service I have ever used! It’s so convenient.”
Kate, a Felix patient
Quit smoking on your terms.
Becoming smoke-free is never easy, but there are cessation aids available that can increase your chances of quitting successfully. Felix offers short-acting nicotine replacement products like pouches, lozenges, and gum to relieve sudden cravings along with long-acting patches to help decrease withdrawal symptoms over time.
How Felix works
Tell us about your health
Answer a few simple questions about your health.
Receive a treatment plan
Your healthcare practitioner will build a personalized plan just for you.
Get your treatment
We’ll deliver your treatment directly to your home for free in discreet packaging.
We know quitting isn’t easy
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How to quit smoking
What’s nicotine replacement therapy?
Smoking cessation treatment options to consider
Stick with your quit
Trusted by over 1 million Canadians
Frequently asked questions
Smoking Cessation
What is Smoking Cessation?
Smoking cessation refers to the process of quitting smoking or becoming smoke-free. This typically involves gradually cutting down the number of cigarettes you smoke each day with the eventual goal of quitting tobacco products completely. Smoking cessation includes overcoming the physical and psychological aspects of nicotine addiction, and many people choose to use quit aids like NRTs or prescription medication to help ease the process.
What is Nicotine Replacement Therapy, and how can it help me quit smoking?
Nicotine replacement therapy (NRT) is an over-the-counter smoking cessation treatment, or quit aid, that delivers nicotine to your body in small amounts to help control cravings by easing the uncomfortable symptoms caused by nicotine withdrawal. These products can gradually replace the need for nicotine in smokers while minimizing exposure to the harmful substances found in cigarettes.
What treatments are effective for smoking cessation?
There are many treatments known to be effective for smoking cessation, and choosing the right treatment or combination of treatments often depends on personal preference, lifestyle, or previous quit attempts. Quit aids such as nicotine replacement therapy, prescription medication, or supplements are effective smoking cessation treatments and are often used in combination with behavioural therapy and support.
Can you take smoking cessation therapy medications while pregnant?
Smoking cessation treatments may be an option during pregnancy, but it’s crucial to seek in-person medical support to discuss the risks associated with treatment. If you are pregnant or breastfeeding, it is a great time to quit smoking, though counselling is recommended first. If this quit approach does not work for you, it’s recommended you speak with your healthcare provider about quit aids like NRTs. Felix does not currently provide support for those who are pregnant or breastfeeding.
Can you use multiple smoking cessation aids at once?
It’s generally safe to combine different forms of nicotine replacement products (the patch with gum, pouches, or lozenges). In fact, it’s often recommended to combine short-acting and long-acting NRTs to increase your chances of quitting successfully.
Online Visits
Do I need to complete my online visit at a scheduled time?
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Does the online visit require a phone or video appointment?
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
How quickly will a healthcare practitioner review my online visit?
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.
How does the visit work?
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
Shipping
How long will it take to get my treatment?
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.
All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Will my shipment be affected by the Canada Post strike?
Because we work with multiple delivery partners, your shipments won’t be affected by the Canada Post Strike. We are working to ensure that your medication will be processed and shipped according to schedule. Learn more about how to navigate the service disruption here.
Is your packaging discreet?
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
Do I have to be home to receive my package?
A signature upon delivery may be required.
How much does it cost to ship my treatment?
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
Insurance
Am I covered by my insurance?
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
Is the online visit covered by my insurance or provincial health plans?
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Is the treatment covered by my insurance or provincial health plans?
Treatment coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the information associated with your treatment.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered treatments here.
British Columbia: Learn more about MSP here. Search for covered treatments here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered treatments here.
Nova Scotia: Learn more about MSI here. Search for covered treatments here.
Ontario: Learn more about OHIP+ here. Search for covered treatments here.
Prince Edward Island: Learn more about Health PEI here. Search for covered treatments here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered treatments here.
Felix 101
What is Felix?
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
Who can use Felix?
Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Does Felix replace my doctor?
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Can I be accurately assessed remotely?
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialist to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
It's an emergency. What do I do?
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Treatments
How do I change my treatment plan after it has been prescribed?
Changing treatment plans does legally require a new visit as the healthcare practitioner will need to both cancel the existing treatment plan as well as review a new health assessment of yours.
Go to Treatments, click "View details", and use the "Change my treatment plan" feature to submit a free follow-up visit and request a treatment change with your healthcare practitioner.
I already have a treatment plan, can I transfer it to Felix?
At this time we are not accepting external patient transfers due to capacity restrictions. We hope to have the capacity to accept your transfer soon. Our healthcare practitioners will take your existing treatments into consideration to provide a Felix Treatment plan.
How do I apply for multiple treatments?
Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.