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Banish your breakouts

Get your acne diagnosis and prescription treatment online.

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Free and fast shipping
Discreet packaging
Trusted by 1,000,000+ Canadians
Licensed healthcare practitioners

Evidence-based solutions

Access a range of prescription treatments clinically proven to address acne and prevent future breakouts.

“This is the best and easiest service I have ever used! It's so convenient.”

Kate, a Felix patient

A full skincare system

Get a custom treatment plan complete with doctor-recommended products for healthier-looking skin.

“It takes months to see a dermatologist, so it's incredible to get a prescription so fast.”

Faith, a Felix patient

Convenient and discreet

Skip the trip to the pharmacy and get your treatment delivered to your door in discreet packaging.

Clearer skin starts now

Acne doesn’t just affect your skin — it can impact your self-esteem, confidence, and even your mental health. If breakouts are keeping you from living the life you want, we’re here to help. Our licensed healthcare practitioners can provide personalized acne treatment plans designed to target the underlying cause of your acne and address your skin’s unique needs.

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Personalized treatment

Understanding which type of acne you have is crucial for effective management and treatment
Inflammatory Acne
Inflammatory acne is a type of acne that’s characterized by redness, swelling, and pus.
Non- Inflammatory Acne
Non-inflammatory acne typically occurs closer to the top layer of your skin, and it appears as whiteheads or blackheads.
Hormonal Acne
Hormonal acne, is a form of acne that’s brought on by the fluctuating hormones in your body.
Acne Mechanica
Acne Mechanica is a type of acne caused by mechanical factors like friction, pressure, heat, or occlusions of the skin.

How Felix works

Step 1

Tell us about your health

Answer a few simple questions about your health.

Step 2

Receive your acne treatment plan

Your healthcare practitioner will build a personalized plan just for you.

Step 3

Get your treatment

We’ll deliver your medication directly to your home for free in discreet packaging.

Step 4

Ongoing care and support

Connect with your healthcare practitioner any time you need them.

What exactly is acne?

Acne is a common condition that occurs when pores (tiny openings in the skin containing a hair follicle and sebaceous gland) become clogged with oil, dead skin cells, or bacteria. This blockage can lead to inflammation, resulting in visible breakouts like blackheads, whiteheads, pimples, or cysts.

Though typically associated with puberty and adolescence, acne often persists into adulthood and most commonly appears on the face, chest, shoulders, and back. Acne can vary widely in severity, ranging from occasional small pimples to widespread, painful breakouts that may lead to scarring.

What causes acne?

Acne can be caused by a variety of different reasons, each triggering varying forms and severity. While the direct cause of acne in adults is more or less the same as acne in adolescence (excess oil or dead skin leading to blocked pores), additional indirect factors and lifestyle habits can contribute to persistent breakouts.

Common causes of acne:
  • Hormone fluctuations
  • Contact irritation
  • Cosmetic products
  • Genetics/family history
  • Certain medications
  • Stress
  • Humidity/excessive sweating
  • Underlying medical conditions

Treatment options for acne

There are a number of treatment options available to treat acne, depending on the cause and severity of the breakouts you’re experiencing.

Non-medical treatment options can include following a proper skincare regimen, living a healthy lifestyle, and avoiding triggers (touching your face etc). Medical treatment options can include topical medications, oral medications, or specialized medical services such as light therapy or chemical peels. Your healthcare practitioner will be able to advise you on what treatment options are best suited for your skin and lifestyle.

Love the skin you’re in

With an expanded line of prescription and non-prescription treatments for a wide range of skincare concerns, we have everything you need to continue your path towards a clearer complexion and more confidence in your own skin.
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Trusted by over 1,000,000 Canadians

trustpilot rating 4.6
Google rating 4.4
App Store rating 4.9
Very easy and professional experience. Quick response from the doctor and easy ordering, billing and shipped and delivered on time. Hassle free.
Warren
Customer
Great service and products. Everything always arrived in a timely manner.
Tim
Customer
Simple, respectful, professional with good follow up and guidance, and fast service and delivery.
Scott
Customer
Best place to get birth control. No more annoying doctor visits
Savannah
Customer
Within an hour . . . a doctor contacted me to make sure that particular medication was what I wanted. Doctor was friendly and knowledgeable. Within minutes . . . being confirmed my order was put through and I received my medication after 2 days.
Samantha
Great service! I really appreciate being able to put my auto-refill on pause.
Rowan
Easy and simple.
Pete
Customer
The best service!!! So happy I never have to try and get myself to the pharmacy anymore. This is the future!!!
Paige
The whole process of signing up with Felix, the online visit, and getting my prescription in the mail was very easy and very convenient.
Paul
Customer
Super convenient, and amazing customer service! The team always responds +++ fast and answers every question and concern. Very pleased with Felix!
Nicole
Customer
Discreet, quick, very professional, and feels totally safe. This is such a convenient service and I'm a huge fan already.
Nicky
Customer
Sign up was a breeze, and items shipped faster than expected. A positive, painless experience from start to finish!
Jon
Customer
Felix gets you into contact with doctors discreetly online to address personal matters that you'd rather not go to a doctor in person to see, you get the prescription best suited to your needs, and they'll deliver it to your local pharmacy or even your house!
Matt
Customer
Very quick and easy to do. Can ask the doctor any questions about the medication.
Maren
Customer
The process was a whole lot easier and faster than I imagined. And the doctor was absolutely helpful and answered relatively fast. I highly recommend Felix.
Kristian
Customer
Super convenient and affordable! Much easier than having to book a doctors appointment and wait to get a prescription filled.
Jillian
Customer
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Exceptional care delivered by practitioners

Access our network of experienced healthcare practitioners across Canada.

Alannah Morton, NP
Nurse Practitioner
,
she/her
Andrew Daly, MD
Doctor
,
he/him
Blair Marchand, NP
Nurse Practitioner
,
she/her
Deidre Riordon, NP
Nurse Practitioner
,
she/her
Isabelle McKinley, NP
Nurse Practitioner
,
she/her
Alannah Morton, NP
Nurse Practitioner
,
she/her
Andrew Daly, MD
Doctor
,
he/him
Blair Marchand, NP
Nurse Practitioner
,
she/her
Deidre Riordon, NP
Nurse Practitioner
,
she/her
Isabelle McKinley, NP
Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
Ryan Saunders, NP
Nurse Practitioner
,
he/him
Tina Singh, NP
Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
Ryan Saunders, NP
Nurse Practitioner
,
he/him
Tina Singh, NP
Nurse Practitioner
,
she/her
"Our team of practitioners is here to provide compassionate care, without judgement. From diagnosis, to treatment and beyond, we’re in this together — every step of the way."

Dr. Kelly Anderson, MD

Medical Director

Pricing

Visit Fee
$40
What’s included
Initial consultation with a practitioner
Personalized treatment plan
Unlimited follow ups
Free, fast shipping
Competitive medication prices — comparable to what you’d pay at your local pharmacy
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Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.

Frequently asked questions

Acne

What about side effects of acne medication?

Topical prescription acne treatment is a generally safe and effective medication. However, some users experience side effects.

The most common side effect is a warm, stinging sensation on the skin directly after the medication is applied. This is often accompanied by dry and itchy skin, redness, mild peeling/scaling, and sun sensitivity. Many of these minor side effects resolve on their own, while others are easily fixed by using a moisturizer or other skin care products to counter the dryness.

Some treatments can also potentially make your acne get worse before it gets better. In most cases, this side effect is temporary and goes away after two to four weeks of use.

If you are experiencing side effects during your treatment, you can message your healthcare practitioner directly at any time. Your Felix practitioner can work with you to create a new treatment plan.

Can I be accurately assessed for acne remotely?

Absolutely. The acne assessment you will complete via Felix requires you to upload photos of your skin for the heatlthcare practitioner to review. These photos, along with the other medical information you provide, will usually be sufficient for the practitioner to determine whether or not you are eligible for a prescription as well as craft an appropriate treatment plan.

During your assessment, the healthcare practitioner may also follow up with questions via the secure chat.

How much does the prescription skin cream cost?

Acne medication filled with our Felix pharmacy partners is comparable to what you'd pay at your local pharmacy. Starting at $6.52 per tube (not including the pharmacy fill fee), the price will vary based on the drug chosen, the province it is shipped to, and the refill schedule chosen.

If your healthcare practitioner believes acne medication is right for you, they can provide you with a prescription and discretely deliver your medication right to your door, at no additional cost.

Can I get acne treatment online?

Yes, with Felix you can get treatment for acne online including prescription acne medication. Just complete a short online assessment and if approved, your prescription acne medication will be shipped directly to your door for free.

Online Visits

How does the visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.

Can I just get the treatment and skip the online visit?

No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.

Shipping

How long will it take to get my treatment?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How much does it cost to ship my treatment?

There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.

Insurance

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

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Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.‍

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

Felix 101

What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

Prescriptions

How long does a prescription last?

Prescriptions written by Felix healthcare practitioners will last up to 12 months from the date of issue. Generally, your Felix prescription will contain refills for the prescribed medication. However, the amount of medication and the number of refills prescribed will ultimately be decided by the practitioner who reviews your online visit.

How do I change my medication after it has been prescribed?

Changing medication does legally require a new prescription as the healthcare practitioner will need to both cancel the existing prescription as well as review a health assessment of yours in the context of this different drug.
Go to Treatments, click "View details" on your prescription, and use the "Change my treatment plan" feature to submit a free follow-up visit and request a medication change with your healthcare practitioner.

I already have a prescription, can I transfer it to Felix?

At this time we are not accepting external patient transfers into the Felix Pharmacy network due to capacity restrictions. We hope to have the capacity to accept your transfer soon.

How do I apply for multiple treatments?

Once you’ve created your Felix account and set up your medical profile, you can complete an online visit to any of the treatment categories you are eligible for using that same account.

What is the pharmacy fill fee?

Every pharmacy charges a dispensing fee for filling prescriptions. Think of it as a service fee for knowledge and service provided by the pharmacist. If you get your medication through Felix, our pharmacy is still required to charge a fill fee and that fee is included in the price of medication that we display. A $12.00 fill fee is charged for each drug, every time you get a refill.

Have more questions? We’ve got answers.
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