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Diversity of culture, food, and arts is a huge part of life in Ontario; especially with Ontario being Canada’s most heavily populated province. However, with so many people from so many backgrounds living in the same places, it can become challenging to find nearby medical services that don’t need weeks or months to make appointments.
Felix is making this process accessible for all of our patients in Ontario with our convenient and secure online assessments. This way, you can consult with a practitioner to get the treatments you need, from the peace and privacy of your own home, and done on your schedule. It’s just one of the ways we’re helping you take control of your health, so you can get to living life on your terms - the way it should be.
Yes, you may be able to! To determine if you’re eligible to access this type of treatment, based on your health and medical history, you should take some time to contact a healthcare practitioner.
You can make this request directly through Felix by filling out and submitting a secure online assessment for one of our clinicians to review. If they think Retin-A treatments could be beneficial for you, they’ll be able to provide you with a prescription for it.
In order to request online Retin-A prescriptions in Ontario through Felix, the first step you’ll need to do is complete a short online assessment for one of our practitioners to review.
It only takes a few minutes to complete and submit your assessment, and one of our practitioners will usually get back to you to go over their treatment recommendations within 24 hours.
When they believe that Retin-A makes sense for you, they’ll offer to provide you with a prescription.
Been reading about treatments like Retin-A, and the benefits that they bring for certain patients? Not sure if these types of medications would work for you, based on your health and medical history?
Then it’s time to talk with a practitioner, who can determine what types of treatments make the most sense for your unique needs. All you have to do is complete a secure online assessment to get started today!
There are 4 distinct steps to follow, if you’re looking to request getting online Retin-A orders in Ontario through Felix. Let’s explore them in detail, so you know what to expect:
STEP #1: The first step in this process is to fill out your short online assessment. It can be done anytime that works well for your schedule, from any of your digital devices (i.e., tablet, computer, phone, etc.).
STEP #2: One of our clinicians will review your assessment and get back to you with a response, or they may book a video conference. Usually, they’ll get back to your submission within 24 hours.
STEP #3: If they approve you for an online Retin-A prescription in Ontario, we can have our pharmacy partners prepare your treatments for delivery. This step takes roughly 2-3 business days.
STEP #4: The final step is for us to ship your Retin-A treatment to you. This only takes around 2-3 more business days.
All 4 steps together can take as little as 5-7 business days, so if you’re interested in getting Retin-A orders online in Ontario, why not start the process today?
We’re happy to say that free delivery is available in Ontario for all Retin-A orders through Felix. Just some of the locations where Retin-A is available in Ontario for free delivery includes:
This is only a handful of all the places where Retin-A is available in Ontario for free delivery through Felix. If you do have any additional questions about our shipping procedures in Ontario, we’d welcome you to open a chat with one of our friendly reps by clicking on the icon in the corner of your account.
We can also be reached by phone, if you’d prefer. Just follow the information available on our Contact Us page to talk to one of our team members. You can also download the Meet the Felix App on either Google or Apple devices to explore all the different telehealth services we provide our patients in Ontario.
No, it doesn’t. Not when you choose Felix for your telehealth needs! You’ll only have to pay a small assessment fee, as well as the cost of any treatments that you agree on with your practitioner.
Felix and our pharmacy partners are happy to offer free delivery on all online Retin-A orders in Ontario, as a way to help offset the small cost of assessment with other value and savings.
You may be covered by insurance, but there’s no way for us to know ahead of time whether your current plan will include this type of coverage. We’d suggest taking some time to contact your insurance rep, ahead of submitting your request with us.
For patients that do have coverage to get Retin-A through Felix, we’re happy to offer direct billing to your insurer, so that we can save you the time and hassle of managing that step yourself.
We can’t really generalize provincial health plans either, as they vary by province. And even if it is available in Ontario, we’d have no way of knowing whether you’d be eligible to access it.
To help you begin discovering any potential provincial health plan supported with OHIP that you may be eligible for, we’ve put together a page on Understanding Insurance that should point you in the right direction.
Yes, we’re happy to work with all registered insurance providers in Ontario that cover getting Retin-A orders online through us. It is important to remember that not every insurance provider will include this type of benefit, nor will every policy.
You should take some time to reach out to your insurance representative directly, prior to submitting your assessment with us, so that you can gather any applicable insurance information to provide to your clinician during the assessment review.
Sadly, no. It won’t be. Your secure online assessment will not be covered by either provincial health support or private insurance benefits.
You’ll need to pay a small assessment fee, in addition to any treatments (i.e., Retin-A) that you and your practitioner agree to add to your health management plan during your discussion.
The only way for us to know whether you have coverage to get Retin-A is for you to gather that info from your insurance representative, so that you can share this information with your practitioner during the assessment.
If you do have any coverage, Felix is happy to bill your insurer directly, so that you don’t have to worry about processing the paperwork with them to use your benefits.
Unfortunately, there’s no way to generalize provincial health plan coverage either, as it varies by both province and individual eligibility criteria.
To help you make sense of this sometimes confusing process, we’ve put together some really useful information about how insurance works, which should help you begin determining if there’s any OHIP support available to you.
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In order to request online Retin-A prescriptions in Ontario through Felix, the first step you’ll need to do is complete a short online assessment for one of our practitioners to review.
It only takes a few minutes to complete and submit your assessment, and one of our practitioners will usually get back to you to go over their treatment recommendations within 24 hours.
When they believe that Retin-A makes sense for you, they’ll offer to provide you with a prescription.
With Felix, you won’t end up waiting weeks for an appointment, or be stuck sitting around a crowded waiting room for hours. In fact, you won’t even need to visit a pharmacy to pick up your treatments.
Just complete an online assessment to start the process today, and if your clinician thinks Retin-A could be right for you, they can provide a Retin-A prescription online.
No, in Ontario, Retin-A is not available as an over-the-counter treatment.
Through Felix, you can access treatments like Retin-A, and if you’re approved for a prescription by your practitioner, Felix and our pharmacy partners can even deliver your Retin-A treatments right to your doorstep - for no additional charge.
Each person’s insurance company and benefits package will look a little different, which makes this impossible to answer generally. We’d suggest asking your insurance rep whether you can get Retin-A online in Ontario covered by your current benefits plan.
If they are covered, provide this information to your clinician during the assessment review, and we’ll be happy to bill your insurer directly to save you the time and hassle.
It's important to note that insurance coverage for online medications through Felix doesn't include the cost of your assessment.
To get an online Retin-A prescription in Ontario, you’ll need to get your health and medical history assessed by a licensed clinician. They’ll be able to offer you a prescription, if they believe it’s appropriate for your unique situation and needs.
Want to request an online Retin-A prescription through Felix? No problem! Just complete an online assessment, and if your healthcare practitioner thinks Retin-A treatments are right for you, they’ll be able to provide you with a prescription for it.
Yes, you can get Retin-A orders online in Ontario through Felix, as long as you’ve been approved to use these kinds of medications by a licensed healthcare professional.
Still need a prescription? Not a problem, because you can make a request to get assessed today through our secure online platform. It only takes a few minutes to fill out, and usually, you’ll get a response to your request within 24 hours from one of our clinicians.
If you’re approved, not only can they provide you with a prescription, but Felix and our pharmacy partners will be happy to (discreetly) deliver your Retin-A treatments, at no extra cost to you.
Yes, Retin-A is available in Ontario through Felix for patients that have received a prescription from a licensed healthcare practitioner.
Still need to get your prescription? Requesting an assessment through Felix is a quick, seamless, and accessible process, which you can complete from the comfort of your own home, anytime that works for you - not the practitioner.
No, Retin-A is not available in pill form. It is a topical gel applied directly to the skin.
If you have questions about whether Retin-A could be right for you, complete a short online assessment with a licensed healthcare practitioner at Felix.
After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners.
During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.
In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you.
If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.
You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.
No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.
If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.
You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please reach out to our Patient Support team through the chat bubble in the bottom right corner of your account or our Contact Us page.
No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.
Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.
Treatment plans will be processed within 2-4 business days of your approval date if there is nothing blocking fulfillment.
All packages usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.
Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.
A signature upon delivery may be required.
There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.
Treatment coverage varies greatly between different insurance plans.
The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.
Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.
A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.
Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.
For more details on provincial health plan coverage see below:
Alberta: Learn more about AHCIP here. Search for covered drugs here.
British Columbia: Learn more about MSP here. Search for covered drugs here.
Manitoba: Learn more about MHSIP here. Search for covered drugs here.
Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.
Nova Scotia: Learn more about MSI here. Search for covered drugs here.
Ontario: Learn more about OHIP+ here. Search for covered drugs here.
Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.
Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.
Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.
No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.
Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.
Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.
Anyone who is 18 years or older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.
Your Felix practitioner will message you via secure instant message. You’ll receive an email when you have a new message and can respond to these from within your Felix account.
You will have the ability to chat with your designated Felix practitioner for the entirety of your prescription length. When your prescription is nearing completion, we will email you to submit a checkup visit so one of our prescribers can renew your prescription.
Our matching system is based on availability, so we can’t guarantee you’ll be paired with the same healthcare practitioner at your renewal visit.
They are all licensed, real Canadian healthcare practitioners! All online visits submitted via Felix are reviewed by them and they must be licensed in your province to prescribe you the medication. It is these healthcare practitioners, and not Felix, who determine whether or not to write you a prescription, as well as the appropriate dosage (where applicable).
Our medical team and board members help oversee each of our treatments to ensure our medical assessments are thorough, safe, personalized, and provide best-in-class care. Our pharmacists provide treatment support through medication counselling and education.