Statement of Commitment
Felix Health (“Felix”) aims to provide persons of all abilities with the highest standards of inclusion, respect, and equal opportunity. This Policy outlines our efforts to meet the accessibility standards described within federal and provincial legislation, including but not limited to, the Accessibility for Ontarians with Disabilities Act (“AODA”), the Accessible British Columbia Act (“ABCA”), and the Charter of Rights and Freedoms.
Application
The scope of the policy covers the entirety of the Felix Platform, including websites, products and services. This policy applies to all Felix employees, contractors, and visitors who are accountable in creating and maintaining an inclusive environment.
Employment
Felix provides equal opportunities to all individuals in recruitment, onboarding and throughout the employment relationship. Accommodations can be requested at any stage to support and empower the individual’s success.
Recruitment
Available accommodations during the recruitment process may include:
- Making job postings available in an alternative format
- Providing alternative options for application submission
- Any other reasonable accommodation plans that will better serve the requesting individual
Applicants looking for more information on available accommodation can contact accessibility@felixforyou.ca, or the hiring manager if offered an interview/advancement to the next stage of the hiring process.
When an offer is presented, the successful applicant is notified of our employee accommodation policies, and how support can be requested.
Onboarding and Employment
Employees are notified when internal policies are added or updated. When an individual requests any form of accommodation, collaboration between the supervisor and employee will be ongoing to create and maintain the most effective support plans. To ensure there are equal growth opportunities throughout the organization, any accommodations an individual is receiving will be taken into account when assessing performance and determining career development opportunities.
Customer Service
Our customer service team is trained on how to interact with and assist persons with disabilities, demonstrating the highest regard for dignity and independence. Training is completed during the onboarding process, as well as in regular intervals, or in the event of a policy update.
Information, Communication, and Feedback
Communication between internal and external users can be made available in modified formats upon request. Felix encourages feedback related to our services and policies; this will be responded to in a timely manner, outlining any steps to be taken, as appropriate.
Questions, comments, and concerns related to accessibility at Felix can be directed to accessibility@felixforyou.ca.
Website and Mobile Application
Our public website is compliant with the World Wide Web Consortium’s (“W3C”) Web Content Accessibility Guidelines (“WCAG”) 2.0, Level AA. Users who encounter device incompatibility or any other difficulty accessing our services are encouraged to email accessibility@felixforyou.ca.
Training
Felix provides training to employees on accessibility standards related to customer service, information and communication, and employment. Training includes information about different types of disabilities and how individual needs vary, how feedback and accommodation requests should be responded to, and the importance of inclusion, validation, and collaboration when addressing or assisting persons with disabilities.
Training is completed during the onboarding process, as well as in regular intervals, or in the event of a policy update.
Compliance Reporting
In compliance with AODA, a compliance report was last completed in December 2023. Access to this report can be requested by contacting accessibility@felixforyou.ca.
Monitor, Review, Modify
Felix will monitor, review, and modify this policy on an ongoing basis to ensure that it remains current, effective, and in compliance with applicable laws and regulations.
Contact Us
For more information about Felix’s accessibility program, available accommodations, or to provide feedback about this policy, please email accessibility@felixforyou.ca.
Multi-Year Accessibility Plan
Statement of Commitment
Felix is committed to growing our accessibility program to optimize our ability to serve persons of all abilities. Our goals over the next five years will be guided by the following principles:
- Inclusion
- Adaptability
- Diversity
- Collaboration
- Self-determination
- Universal design
Over the past year, we have implemented several additions to our accessibility program. Some highlights include:
- The creation of the Felix Accessibility Committee to identify and assess current barriers and how these may be dismantled
- An assessment and redesign of our public website to comply with the WCAG 2.0 Level AA
- The development of HR policies and procedures to address accessibility requests including return to work processes and individual emergency response plans
- The creation of a feedback mechanism for questions, comments, and suggestions related to our accessibility program
- The creation of protocols for providing alternative formats of information and communication
- The development of Felix’s Accessibility Policy and multi-year plan
Employment
We are committed to maintaining inclusive and accessible employment practices. We notify the public and employees that when requested, accommodations are available during the hiring, onboarding, and day-to-day work processes.
Planned Action:
- Review and make necessary modifications to existing recruitment policies, procedures, and templates
- If a selected applicant requests an accommodation, consult the applicant to arrange for suitable accommodation
- Consider and address any feedback received on how our processes may be improved
Compliance Goal Date: Ongoing
Status: In progress
Customer Service
We are committed to expanding our ability to provide inclusive and accessible customer support.
Planned Action:
- Explore alternative options for Users to contact our customer service team
- Implement technologies to support alternative methods of communication, maintaining our commitment to User privacy and security
Compliance Goal Date: December 31, 2024
Status: In discovery
Information, Communication, and Feedback
We are committed to meeting the communication needs of people with disabilities, and will consult individuals who request support to determine the most appropriate form of accommodation.
Planned Action:
- Seek alternative formats that may be used to accept feedback
- Develop alternative formatting procedures for modifying complex documents to ensure medical records can be transmitted in an accessible and secure format
- Implement inclusive branding and design practices to ensure our content reflects an accurate portrayal of all Users
Compliance Goal Date: December 31, 2024
Status: In discovery
Website and Mobile Application
We plan to expand our accessible website and mobile application content to include all patient portal web pages.
Planned Action:
- Redesign the Felix extranet patient portal to enhance User experience, and meet WCAG 2.0 Level AA requirements
Compliance Goal Date: October 31, 2024
Status: In progress
Training
We will continue to provide employee training on accessibility, in accordance with provincial and federal legislation.
Planned Action:
- Create a plan for refresher training to advance education and awareness
- Manage employee training records including delivery dates, when recertification and/or further professional development will be required, and the training source material
- Provide resources and empower the completion of continuing education
Compliance Goal Date: June 30, 2024
Status: In progress
Compliance Reports
In compliance with AODA, our next accessibility report will be completed on or before December 31, 2026.
Contact Us
For more information about Felix’s accessibility program, available accommodations, or to provide feedback about our multi-year plan, please email accessibility@felixforyou.ca.
