Felix Health Consent to Use Virtual Care Tools and Electronic Communications

Subprocessors List

Provider
Information shared by Felix
Use
Data Center Jurisdiction
Privacy Information
Mixpanel
Non-identifiable user action data
Data analytics
USA
Segment
Non-identifiable user data
Email
USA
Amazon Web Services (AWS)
All Data - Encrypted PHI + User data
Datacentre Services
Twilio
Non-identifiable user action data
User engagement
USA
Iterable
Non-identifiable user action data, name, and email address
Email services
USA
Intercom
User-provided communication information, limited subscription state data
Customer support platform and email delivery services
USA
Documo
Patient prescriptions
Secure medical faxing system
Canada
HotJar
Non-identifiable user action data, name, and email address
User surveys and usability testing
EU
Stripe
User payment information
Payment collection for costs of care
USA
Canada Post
User name, physical address, email address, phone number
Shipping provider
Canada
Doxy.me
Excrypted user data
Video telemedicine platfom
USA
Kameeleon
Non-identifiable user action data
Marketing tool
USA
Purolator
User name, physical address, email address, phone number
Shipping provider
Canada
Phelix.ai
Patient health information extracted from laboratory results transmitted to Felix
AI Data Extraction Tool
Canada
Kroll
Personal health information of patients of Felix Pharmacy East Inc. and Felix Pharmacy West Inc.
Pharmacy management system
Canada
Shipstation
User name, physical address, email address, phone number
Shipping management platform
Canada
RingCentral
User phone number
Business phone system
USA
Jotform
Personal health information of patients of Felix Pharmacy East Inc. and Felix Pharmacy West Inc. requiring insurance pre-authorization
Intake software used in form processing
USA
Calendly
User name and contact information
Scheduling software
USA
OkRx
Personal health information of patients of Felix Pharmacy East Inc. and Felix Pharmacy West Inc. requiring insurance pre-authorization
Intake software used in form processing
Canada