Save $40 on your first visit with Felix!

You've been invited to try Felix: Doctor-backed, personalized care, prescribed online and delivered right to your door.

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Free and fast shipping
Licensed healthcare experts
Direct insurance billing
Trusted by 500,000+ Canadians

Personalized care, on demand

Treatments
Medications

Say goodbye to smoking

Lose weight with science

Get confidence back in bed

Stop hair loss in its tracks

View all treatments

Ozempic

Viagra

Cialis

Wegovy

View all medications
Judgement
Doctor’s offices
Awkward conversations
Waiting for appointments
Care, the way it should be.

Care from your couch

Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.

“If I had to sum up my experience, I would use the word transformational.”

Yves, a Felix patient

Clinically proven treatments

Access prescription medications, supported by science and endorsed by our experienced healthcare practitioners.

Truly compassionate care

No judgment, no stigma. Instead, a practitioner who’s there for you whenever you need them.

How Felix works

Step 1

Tell us about your health

Answer a few simple questions about your health.

Step 2

Receive a treatment plan

Your healthcare practitioner will build a personalized plan just for you.

Step 3

Get your treatment

We’ll deliver your treatment directly to your home for free in discreet packaging.

Step 4

Ongoing care and support

Connect with your healthcare practitioner any time you need them.

Exceptional care delivered by practitioners

Access our network of experienced healthcare practitioners across Canada.

Alannah Morton, NP
Nurse Practitioner
,
she/her
Andrew Daly, MD
Doctor
,
he/him
Blair Marchand, NP
Nurse Practitioner
,
she/her
Deidre Riordon, NP
Nurse Practitioner
,
she/her
Esther Rosenthal, MD
Doctor
,
she/her
Alannah Morton, NP
Nurse Practitioner
,
she/her
Andrew Daly, MD
Doctor
,
he/him
Blair Marchand, NP
Nurse Practitioner
,
she/her
Deidre Riordon, NP
Nurse Practitioner
,
she/her
Esther Rosenthal, MD
Doctor
,
she/her
Isabelle McKinley, NP
Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
Melanie Shannon, NP
Nurse Practitioner
,
she/her
Ryan Saunders, NP
Nurse Practitioner
,
he/him
Isabelle McKinley, NP
Nurse Practitioner
,
she/her
Laura Chianello, NP
Nurse Practitioner
,
she/her
Mat Solomon, MD, CCFP (EM)
Doctor
,
he/him
Melanie Shannon, NP
Nurse Practitioner
,
she/her
Ryan Saunders, NP
Nurse Practitioner
,
he/him
“From diagnosis to delivery, our healthcare providers are with patients every step of the way. We’re here to guide them, celebrate their wins, and help them hit their health goals.”

Dr. Kelly Anderson, MD

Medical Director, Felix

Trusted by over 1 million Canadians

Very easy and professional experience. Quick response from the doctor and easy ordering, billing and shipped and delivered on time. Hassle free.
Warren
Customer
Great service and products. Everything always arrived in a timely manner.
Tim
Customer
Simple, respectful, professional with good follow up and guidance, and fast service and delivery.
Scott
Customer
Best place to get birth control. No more annoying doctor visits
Savannah
Customer
Within an hour . . . a doctor contacted me to make sure that particular medication was what I wanted. Doctor was friendly and knowledgeable. Within minutes . . . being confirmed my order was put through and I received my medication after 2 days.
Samantha
Great service! I really appreciate being able to put my auto-refill on pause.
Rowan
Easy and simple.
Pete
Customer
The best service!!! So happy I never have to try and get myself to the pharmacy anymore. This is the future!!!
Paige
The whole process of signing up with Felix, the online visit, and getting my prescription in the mail was very easy and very convenient.
Paul
Customer
Super convenient, and amazing customer service! The team always responds +++ fast and answers every question and concern. Very pleased with Felix!
Nicole
Customer
Discreet, quick, very professional, and feels totally safe. This is such a convenient service and I'm a huge fan already.
Nicky
Customer
Sign up was a breeze, and items shipped faster than expected. A positive, painless experience from start to finish!
Jon
Customer
Felix gets you into contact with doctors discreetly online to address personal matters that you'd rather not go to a doctor in person to see, you get the prescription best suited to your needs, and they'll deliver it to your local pharmacy or even your house!
Matt
Customer
Very quick and easy to do. Can ask the doctor any questions about the medication.
Maren
Customer
The process was a whole lot easier and faster than I imagined. And the doctor was absolutely helpful and answered relatively fast. I highly recommend Felix.
Kristian
Customer
Super convenient and affordable! Much easier than having to book a doctors appointment and wait to get a prescription filled.
Jillian
Customer
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Pricing

Most treatments
ED
Weight Loss
Menopause
Smoking Cessation
Mental Health
PrEP
Visit fee
$40
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Competitive medication prices — comparable to what you’d pay at your local pharmacy
View all treatments
Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.
Visit fee
Free
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Competitive medication prices — most patients pay $0
Get Started
Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.
Program fee
$99
Renewals
$40
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Access to our sustainable weight management course
Competitive medication prices — comparable to what you’d pay at your local pharmacy
Get Started
Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.
Program fee
$99
Renewals
$40
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Symptom-specific treatment plan
Free, fast shipping
Competitive medication prices — comparable to what you’d pay at your local pharmacy
Get Started
Have insurance?
We’ll bill your provider directly — Health Canada-authorized medications are likely to be covered by private insurance.
Visit fee
Free
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Competitive medication prices — most patients pay $0
Get Started
Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.
Program Fee
$99
What’s included
Comprehensive initial consultation
Unlimited check-ins with a practitioner
Treatment plan optimization
Free, fast shipping
Ongoing support with continuity of care
Get Started
Have insurance?
We'll bill your provider directly
Visit fee
Free
What’s included
Initial consultation with a practitioner
Unlimited follow ups
Free, fast shipping
Competitive medication prices — most patients pay $0
Get Started
Have insurance?
Upload your insurance information during your online visit and we’ll bill your carrier directly.

Frequently asked questions

Felix 101

What is Felix?

Felix is Canada’s first truly integrated healthcare platform. We provide on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. Founded in 2019, our digital-first approach to healthcare includes everything from diagnosis to prescription — all accessible from the comfort of home.

Does Felix replace my doctor?

No. Felix provides a faster, hassle-free way for you to get a treatment plan for certain conditions, but our service does not replace your primary care provider. For matters that extend beyond obtaining a lifestyle treatment safely and easily, we encourage you to consult your primary health practitioner in person — whether for checkups, personal health concerns, or to inform them about your current treatments or treatment plans.

Can I be accurately assessed remotely?

Absolutely. Our online assessments have been designed to ask all the necessary questions required for diagnosis. We've worked with specialists to create an assessment process that can provide sufficient information for the healthcare practitioner to determine whether or not you are eligible for a prescription and craft an appropriate treatment plan.

It's an emergency. What do I do?

Call 911 or proceed to your nearest emergency room immediately. Felix is not intended for medical emergencies. Once the emergency has been addressed or resolved, contact your prescribing practitioner to inform them of your experience as this may impact your current treatment plan.

Who can use Felix?

Anyone who is 18 years or older older (16 or older for acne and birth control prescriptions), and is located in Alberta, British Columbia, Manitoba, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan or Ontario. We cannot ship treatments outside of these provinces at this time.

Online Visits

How does the visit work?

After creating an account, you will complete a medical assessment for evaluation by one of the Felix healthcare practitioners. 

During your assessment, you will have the opportunity to send your practitioner questions via secure messaging.  

In most cases, practitioners will complete your assessment with secure messaging alone but sometimes they may determine you require an audio or video visit and/or further diagnostic testing to help determine the best treatment plan for you. 

If your practitioner has determined a prescription treatment is appropriate, they will approve your visit and write you a prescription. Our pharmacy will then ship your prescription to your home.

You’ll be able to message your healthcare practitioner if you have questions or want to make changes to your treatment at any time.

Do I need to complete my online visit at a scheduled time?

No. We use an asynchronous telemedicine model so you can complete your online visit in your own time and we save your progress so you can come back later to finish it.

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

Does the online visit require a phone or video appointment?

Most assessments do not require a phone or video conversation. Once a prescriber has reviewed the info in your assessment they will respond to you via secure instant messages that you can access within your Felix account.  

If you are completing a visit in the mental health or weight loss categories, your healthcare practitioner may require a phone or video call to discuss your medical profile further during the assessment process.

How quickly will a healthcare practitioner review my online visit?

You can expect to receive a response from a healthcare practitioner within 24 hours of submission. If you’ve been waiting longer than this, please email hello@felixforyou.ca and we’ll look into it.

Can I just get the treatment and skip the online visit?

No. A visit with a licensed healthcare practitioner is required for all treatments currently provided through Felix’s service.

Shipping

How long will it take to get my treatment?

Not long. After completing your assessment, a practitioner will generally respond within 24 hours, and often much sooner.

Treatment plans will be processed within 2-3 business days of your approval date if there is nothing blocking fulfillment.

All packages are shipped via Express Post, which usually takes 2-3 business days. You will receive an email with your tracking number once your treatment has been shipped.

Will my shipment be affected by the Canada Post strike?

Because we work with multiple delivery partners, your shipments won’t be affected by the Canada Post Strike. We are working to ensure that your medication will be processed and shipped according to schedule. Learn more about how to navigate the service disruption here.

Is your packaging discreet?

Absolutely. All Felix shipments arrive in a nondescript blister package so you can have your treatment shipped wherever makes sense for you as long as there is someone there to sign for it.

Do I have to be home to receive my package?

A signature upon delivery may be required.

How much does it cost to ship my treatment?

There is currently no cost to have your treatment shipped to you from our Felix Pharmacy network.

Privacy and Security

Is my information private and secure?

Yes, your security is paramount to Felix’s mission. Personal health information provided during your medical assessment is strictly and legally confidential between you and the Felix healthcare practitioner.

Beyond that, all your account information (including the medical assessment, credit card, and shipping information, etc.) is also stored safely and securely. Felix is compliant with all federal and provincial health privacy legislation. It is our duty to protect your data with comprehensive security infrastructure and stringent data policies to ensure it stays private and secure.

Read more on our Privacy Policy.

Is this legal?

Yes! In Canada, only a licensed healthcare practitioner can write a prescription, and only a registered pharmacist can fill that prescription. We are supported by leaders in the Canadian pharmacology and specialized medical fields. Felix adheres strictly to all the regulations set forth by all applicable Colleges of Pharmacists and Colleges of Physicians and Surgeons in which we operate.

Is this safe?

Absolutely. All prescriptions obtained via Felix are provided by licensed Canadian healthcare practitioners—the same as you would get at a hospital, doctor’s office, or clinic. These practitioners do not provide prescriptions unless they deem it medically safe and appropriate to write them based on your medical profile and assessment answers. Our assessments have been crafted by the practitioners on our medical team. Finally, all Felix Pharmacies are provincially accredited just like any retail pharmacy.

How is my privacy protected?

Your privacy is our top priority. All your data is 256 bit SSL/TLS encrypted, and we take significant steps to keep your data secure. You can read our Privacy Policy for more information. 

Pricing and Payment

How much is the online visit?

Felix charges a fee for the online visit. In most cases the fee is $40 but varies by treatment category. The visit fee includes a prescription valid for up to a year (depending on the condition) and on-going support from the healthcare practitioner or pharmacist.

How much will my treatment cost?

It depends. Treatment costs vary but will be in line with what you would pay at a pharmacy in person. You will see the estimated cost of your treatment before insurance, during the online visit but will only be charged once approved. Once approved, your treatment and payment will be processed within one to two days.

Keep in mind that you won’t necessarily need to pay the full price yourself. If you have insurance, Felix’s partner pharmacies will bill your insurer directly. You may also be eligible for financial support in your province.

What payment methods do you accept?

We accept all major credit cards for any aspect of your treatment not covered by insurance or other financial support

Insurance

Am I covered by my insurance?

Treatment coverage varies greatly between different insurance plans.

The good news is that if you are covered, Felix can bill your insurer directly, and then process your treatment plan at no additional cost to you. We recommend that you upload your private and/or provincial benefit card during the online visit so that our pharmacy partner can apply any coverage you are eligible for before processing your treatment plan.

Insurance coverage for treatment plans through Felix doesn't include the cost of your visit.

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Is the online visit covered by my insurance or provincial health plans?

A Felix online visit is considered asynchronous since it is conveniently completed through a secure chat bases system. Currently, asynchronous visits are not covered by insurance or provincial health plans so you will be charged a visit fee, depending on the category of treatment you are requesting.

Is the medication covered by my insurance or provincial health plans?

Medication coverage varies greatly between different plans, provinces, and has specific criteria that determine eligibility. For private insurance, we recommend contacting your benefits administrator with your details and the Drug Identification Number (DIN) and the drug name to determine your coverage.

For more details on provincial health plan coverage see below:

Alberta: Learn more about AHCIP here. Search for covered drugs here.

British Columbia: Learn more about MSP here. Search for covered drugs here.

Manitoba: Learn more about MHSIP here. Search for covered drugs here.

Newfoundland and Labrador: Learn more about MCP here. Search for covered drugs here.

Nova Scotia: Learn more about MSI here. Search for covered drugs here.

Ontario: Learn more about OHIP+ here. Search for covered drugs here.

Prince Edward Island: Learn more about Health PEI here. Search for covered drugs here.

Saskatchewan: Learn more about Saskatchewan Health Coverage here. Search for covered drugs here.‍

Is birth control covered by OHIP in Ontario?

OHIP+ covers some birth control for eligible residents of Ontario who are under 25 years old and do not have private insurance. You can check if your birth control medication is covered here. Make sure to upload your Ontario health card during your online visit so our pharmacy partners can apply your coverage directly.

Have more questions? We’ve got answers.
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